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About
#6 of 26 hotels in Costa Mesa
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Watch the California sun rise over the entrance of the iconic The Westin South Coast Plaza, Costa Mesa. Located in Orange County near John Wayne Airport, our Costa Mesa, CA, accommodations sit across from South Coast Plaza. Hotel amenities include a waterfall-terrace restaurant, a sparkling outdoor pool, a well-equipped fitness center and on-site tennis courts.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Safe
Seating area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English
Location
80Somewhat walkable
Grade: 80 out of 100
43Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
686 Anton Blvd, Costa Mesa, CA 92626-1920
Getting there
Car HireSee all Costa Mesa car hire
1031Reviews8Q+A100Room tips
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I truly love this hotel. I love it for many reasons from its wonderful location, cleanliness, quiet, lively lobby, large and beautiful grounds/amenities but mostly its staff. I also feel safe and comfortable. I always enjoy all my interactions with the staff. I especially want to thank Eladio in the hotel restaurant area as he is just the most cheerful, respectful and lovely person. Thank you for your excellent service every time we have stayed at the hotel. It really feels like home when we are here. I would highly recommend it to anyone travelling. Its across the street from the South Coast Plaza (connects with a bridge) and is close to so many fine restaurants. Cant wait to go back again soon!
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at this property many times as we live locally and at times want to enjoy a night away with the kids and dogs. They have been for the most part, good stays. In preparation for my daughters upcoming birthday we had planned to rent a room for the sole purpose of pick up and drop off for her friends as they are going to a musical at Segerstrom Hall next door and for my son to swim while they are at the performance. We also want to serve cake after the musical to her friends. I reached out to the property to see if it would be acceptable to bring the 16 girls to the pool/patio area to sing "Happy Birthday" to our daughter and enjoy a slice of cake which would not take more than 30 minutes (after 5pm so there likely would be n one still swimming) and was told, "No. You cannot have extra guests or outside food at our property". Adversely, I was told the only option is for us to "upgrade for $750 or if that is too much, $500" to the Presidential Suite or a more expensive Banquet room. Both options are excessive considering I was going to book a $300 standard room and the time at the pool/Patio would be less than 30 minutes. I was shocked to hear that considering we stayed here over Labor Day last year and many people at the pool were there with outside beverages (alcoholic) and take out from South Coast Plaza, but we can't bring a birthday cake per the GM and Food & Beverage Director. How very short sighted of this property considering we have stayed here many times and we are Lifetime Platinum members and we would be brining many potential new patrons to this property. We reached out to the other Bonvoy properties within the area and they are all willing to accommodate our simple request so we ended up booking elsewhere. Moving forward, we will not be returning to this property...…
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 30 Jan 2023
Dear Greggfi626, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful rooms we received an upgrade which was stunning. Housekeeping service perfect and gorgeous staff on our floor. Starbucks closed more than it was open. Facilities awesome. Great location to the shopping mall Staff fantastic Very clean and hotel smells nice Warm on the cold weather . Nice pool and gym
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here 12nights for business. This is a conference hotel, lobby and facilities often pretty crowded with conference attendees which was annoying at times. They were holding multiple different conferences every single day of my stay. Nothing remarkable about the rooms or amenities; just plain business hotel. The worst part was the unfair charges on my bill that left me feeling ripped off. I was very surprised to find self parking and valet fees were charged on same nights 7 times, which is of course impossible because I had one car. I initially self parked and then used valet several times during my stay. When requested the overlapping self park charges to be reversed as I shouldn’t be charged on top of valet ($44), the front desk staff and manager Diana refused, saying I was supposed to bring back my self parking ticket if I was to valet. This bit of information was not advised upon my check in. Even so, their excuse was to the effect of “well, how do we know you didn’t have other guests valet while your car is self-parked” which is ridiculous. So I was forced to pay $300 for the mismanagement that they should have rectified. I will never return to this Westin and will make sure the industry folks would know about this.…
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Be aware of the parking and valet charged as I explained in my review
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 6 Nov 2022
Dear travel550, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon reading the reviews about road noise. I made sure to upgrade to the park view, high floor. However upon check in, I was given the wrong room (high floor, but facing the highway). So I went down after traveling near 24 hours and politely mentioned that I had been given the wrong room and showed my booking confirmation. The front desk guy responded, “your room is already an upgraded one.” To which I showed him that I had paid the extra money to go park side from that one and it wasn’t. He huffed at me and moved me to the other side of the building, but on a much lower floor and the corner side (avoid anything with ‘113’ and below in your room number or you’ll see what I mean!) so in the end I was up all night with road noise regardless from Anton blvd instead of the 5 freeway for $320 USD a night. As I was walking in the lobby after checking in, he said to me, “so was that room good enough for you?” I was so embarrassed that I didn’t say anything and just dealt with the street noise and lack of sleep. Will never stay here again.…
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Avoid corner rooms (ending in 112 and below)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 3 Oct 2022
Dear NickyFM, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a very expensive motel experience. I requested for a quiet room with a view. I was given a room near the back stairs on the lower floor. There was a lot of sound at night from the back stairs doors, the refrigerator rattled all the time and the pipes were noisy. I was also charged an unknown expense after I left the hotel a day later. It is a run down hotel at around US $500 a night.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Avoid the corner rooms ending x11 rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 22 Sep 2022
Dear 902sc, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here for a work thing. I stayed in a standard king room, and I attended a conference in one of the ballrooms. The conference facilities were fine, although our ballroom was quite a distance from the bathrooms. I liked the courtyard for the breakfast and the permanent tent for the lunch. Food was standard hotel conference fare. The public rooms are lovely. The staff are all polite and do things like run to open the door. The housekeeping remembers to bring fresh water and also cleans (not requests required). Maybe traveling in 2021/early 2022 has made me drop my standards, but I found that everything during my stay at the Westin excellent. The shower was okay. California water conservation means that water pressure isn't great. But the bathroom was reasonably new and modern, and everything felt clean. The so-called Heavenly bed was fine. Not quite heavenly to me (just a little too firm for my taste), but I'm picky. The sheets were nice, and I have no complaints about the pillows. Air conditioning was fine and pretty quiet, unlike at many hotels. The location is really convenient to the South Coast Plaza. There are also a handful of excellent restaurants within walking distance. In addition to the standard hotel restaurant, they have a Starbucks in the lobby if you want a lighter, more caffeinated breakfast. (Or do what I did and walk a couple blocks to the regional coffee chain Philz.)…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were looking forward to our stay here, but sadly were disappointed at every turn. 1. The hotel is overpriced for what it is and they upcharge you for every. single. thing. 2. The rooms were full of dust. The cleaning staff were clearly doing a very superficial job because there was a layer of dust on every surface every day, which I had to wipe off myself. 3. The management and front desk staff were unhelpful. There was a snafu with our room booking which we booked on booking.com and when we tried to get it solved with the hotel, they were entirely unwilling to help out 4. Speaking of the front desk, it seems they do not speak to each other. We had called ahead to ask whether there would be a charge for getting deliveries and were told as long as you are a guest there is no charge. As we were traveling internationally we had several things delivered directly to the hotel based on this advice but once they arrived, we received a $130 bill just for accepting the delivery. The hotel was of course unwilling to waive this fee despite the fact that they were the ones who told us there was no charge. Overall, I would not stay at this hotel again. They are clearly only out to make as much money off of you as they can. Hospitality was a big fat zero.…
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 4 Aug 2022
Dear Anjali42, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Westin South Coast Plaza is a good hotel - with its great location but with its uneven staff quality and performance level: some staff are competent and well trained while others are not, including some mid-level managers that I recently encountered - that could damage the hotel’s good reputation. Here is an example: We arrived at the hotel on Sunday (24 July) after an overnight flight from Maui, Hawaii to LAX at 10:30 am - with an international flight to Europe in the evening. We had already informed the hotel in writing that we would arrive early at the hotel. We were fully aware that early check-ins depend on the room availability. We had been prepared to wait and we were waiting in the lobby. Then, the Front Desk Manager, Mrs. Montano, came to us and essentially said: “since you previously wrote a “bad” TripAdvisor review, I will cancel your reservation and the decision has the endorsement of my supervisor, the Front Office Director, Mr. Fitu. This is, of course, unacceptable. As a United Nations diplomat traveling throughout the world and staying at several hotels including those of the Westin/Marriott, I have observed that hotels, in principle, do not cancel a guest’s reservation simply based on his/her previous TripAdvisor review - regardless whether it is negative or positive - because it violates one of the basic norms in hotel management and hospitality management and could result in future litigation procedures. As we did not wish to engage in a verbal exchange that was below our standards of cordiality and intelligence, we left the hotel premises in order to address our immediate exhaustion/health issues, and, of course, without agreeing to the unilateral cancellation decision. Before leaving the hotel, I verbally requested Mrs. Montano for a written statement regarding her unilateral cancellation decision, but to no avail. I then followed it up (one hour later) by an email to her and her supervisor (three hours later) and again to no avail. I subsequently requested - by email - to have a dialogue with the Director of Hotel Operations, Mr. Hartwell, and again to no avail. I finally approached the General Manager, Mr. Mike Hall who appeared to be a highly experienced manager and a fair-minded gentleman. Mr. Hall seems to genuinely care about the quality of the services at the hotel and the satisfaction of the customers beyond his call of duties. We had a constructive dialogue on the subject over a telephone conversation. Mr. Hall reassured me that the hotel services and staff performance will be improved when I next visit the hotel in the future. On the basis of my interaction with him, I have trust and confidence in his words. In Mr. Hartwell’s written response (several days later and seemingly at the General Manager’s request), Mrs. Montano denied her unilateral cancellation decision and twisted that the decision was based on the mutual agreement. This is, in my view, absurd. Here are some tips: -Avoid interaction with the Front Desk Manager, Mrs. Montano, as much as you can. -When you cannot, ensure you have a record (audio or video) of the oral conversation. -Insist in having the decision(s)/key elements of the decision in writing to avoid any possible denials at a later date, resulting in a “he said, she said” situation, which will be more challenging - but not impossible - for the ensuing discussions and/or litigation procedures. -Ask to see the General Manager, Mr. Hall - if and when necessary.…
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: -Avoid interaction with the Front Desk Manager, Mrs. Montano, as much as you can.
-Ask to see...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 4 Aug 2022
Dear QLB, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm a Titanium Elite BonVoy member. After travelling so much for business, I wanted to take my family away for a great experience. The fact that this hotel can't get the simplest things right is quite unfortunate. I've stayed at this property before for business and love the location (proximity to beaches, pool, businesses, restaurants), so I thought it would be a great destination for my family (wife and 4 kids) vacation to use points I've accumulated. My issues with the property largely revolve around the incompetence and lack of follow-up of the staff. Let me provide a quick timeline of our 3-night stay... - Arrived June 24 in the afternoon. Person who checked us in was very nice, but made NO MENTION of the fact that there wouldn't be a cleaning service unless we requested it. I've received plenty of emails from BonVoy and read disclaimers on all the hotel websites I stay in, but almost every hotel I stay in now is at least changing the linens/towels. - June 25 - head to San Diego to the zoo, Hotel Del Coronado and Mission Beach. Arrive back that night to find the room hasn't been touched and no clean towels provided. So I called the front desk and scheduled for the room to be cleaned the following day at noon, which was confirmed. - June 26 - Confirmed with the front desk in the morning that the room was to be cleaned at 12 noon - front desk confirmed. Our family went to Newport Beach and returned at 5pm to shower before dinner. THE ROOM HADN'T BEEN TOUCHED. When I called the front desk, the attendant said the cleaning people could come right then but not any later. I explained this wasn't possible as we were getting ready and had to be on time for our dinner reservation, but there was nothing they could do. So over the course of our 4-day stay, the trash wasn't emptied, 1 change of towels, bathrooms weren't cleaned, and no vacuum (sand from the beach on the floors). - June 27 - When I checked out, the person at the front desk didn't even ask how our stay was, which is typical protocol. So I didn't bother offering the feedback; instead, I'm leaving it here. We won't be staying here again.…
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded 30 Jun 2022
Dear jimsH8437FM We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$221 - US$349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin south coast plaza hotel costa mesa, westin costa mesa, westin south caost plaza, costa mesa westin, westin south coast plaza, westin hotel costa mesa
LOCATION
United StatesCaliforniaOrange CountyCosta Mesa
NUMBER OF ROOMS
393
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Claim Your ListingTHE WESTIN SOUTH COAST PLAZA - Updated 2023 Prices & Hotel Reviews (Costa Mesa, CA)
Frequently Asked Questions about The Westin South Coast Plaza
Which popular attractions are close to The Westin South Coast Plaza?
Nearby attractions include South Coast Plaza (0.4 km), Segerstrom Center for the Arts (0.2 km), and California Scenario (0.4 km).
What are some of the property amenities at The Westin South Coast Plaza?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin South Coast Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin South Coast Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin South Coast Plaza?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin South Coast Plaza?
Conveniently located restaurants include The Capital Grille, Seasons 52, and Din Tai Fung.
Are there opportunities to exercise at The Westin South Coast Plaza?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin South Coast Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin South Coast Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin South Coast Plaza offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin South Coast Plaza?
Many travellers enjoy visiting Kellogg House (4.1 km).