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Hilton Niseko Village

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Higashiyama-onsen, Niseko-cho, Abuta-gun 048-1592 Hokkaido
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1439)
360
Panoramas (10)
Room & Suite (418)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Niseko Village
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 16 hotels in Niseko-cho
Location
Cleanliness
Service
Value
Set at the foot of the Niseko Annupuri Mountain, Hilton Niseko Village is the perfect location to enjoy a range of exciting outdoor activities, and we even offer ski-in and ski-out access. The Niseko Village gondola is adjacent to the hotel, bringing you to the top of the mountain in seven minutes. Hilton Niseko Village has been the winner of 'Japan's Best Ski Hotel' at the World Ski Awards 4 years consecutively (2013, 2014, 2015 & 2016).
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Full view
Property amenities
Free parking
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Ski rentals
Ski school
Skiing
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Hot spring bath
Massage
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Japanese

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
15Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
1,983Reviews78Q+A100Room tips
Traveller rating
  • 701
  • 784
  • 270
  • 139
  • 89
Time of year
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Popular mentions
kazy2 wrote a review Jan 2021
Atsugi, Japan62 contributions17 helpful votes
COVID changed everything and I was kinda sad to see whats going on around niseko area. bars and izakaya is closed due to COVID circumstance. Hilton niseko village works harder to prevent infections. so customers may feel inconvenience and bored. try to avoid contacts others, not talk louder, wearing mask, solo travel to reduce the risks, but i saw some people dont care about it. big change of customers quality ( i know that hotels cant choose customers) what i really feel sorry was closing bars and restaurants. but one thing doesnt change, staff provide great services 24 hours. i would like to thank you and please dont give up. 頑張ってください。
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Date of stay: January 2021Trip type: Travelled solo
2 Helpful votes
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kosmar01 wrote a review Jan 2021
Barcelona, Spain87 contributions77 helpful votes
Stayed here again, becoming a very regular guest. Despite the clear drop in volume, the staff keeps exceeding all guest expectations and delivers always the best service. Clearly the best place to stay with very convenient ski valet and direct access to the gondola. The hotel onsen is a great experience and they manage it very well with limiting it to max 30 pax. We saw some good changes at breakfast time with better presentation and variety. Remember that the Teppan Grill is still available with Teservations in advance and again the experience is superb. Noticed that the rooms have sticker sealed in the door when you check in and seams it guarantees you nobody else has entered it before after cleaning and indeed this gives you some sense of very high hygiene levels. Even the TV remove has a wrapping around it so it was desinfected before. Will come back soon....
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Nathan Oldfield, Guest Services / Front Office at Hilton Niseko Village
Responded 8 Jan 2021
Greetings from the Hilton Niseko Village. Thank you very much for providing valuable feedback on your visit. We are thrilled to learn that you enjoyed your stay and that we were able to exceed your expectations on this occasion. We are very proud of our location with direct access to the Gondola and are glad that you were able to make good use of the onsen and ski valet during your visit. The hot springs certainly are a great way to wind down after a day skiing the slopes. The staff do work very hard to provide a safe and clean stay experience and we are grateful to learn that you noticed the various measures that we have in place. Our Hilton Cleanstay Program allows guests to stay in safety and provides peace of mind that comes with world-leading cleaning protocols. We thank you again for your laudatory comments and look forward to welcoming you back soon. We wish you safe and comfortable journey home. Kind Regards,
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Legrand wrote a review Feb 2020
Auckland Central, New Zealand5 contributions2 helpful votes
Great choice for family skiing vacation. Hotel has cool facilities to keep your skiing equipment. Lifts and rental just around the corner. Thank you, concierge Chis, for providing a great service in returning our equipment, booking restaurant and transportation. Week done :) Good breakfast, Onsen, Free shuttle to another slopes, green tracks just at the hotel doors. Highly recommended.
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Date of stay: February 2020Trip type: Travelled with family
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WTNYC80 wrote a review Feb 2020
New York City, New York24 contributions20 helpful votes
the hotel location is exactly the center of Niseko Village area which there are 4 parts around the Niseko Mountain in the Winter Season as usually called the powder snow in Hokkaido. the hotel room is in a good size with all amenities; refrigerator, kettle and little two couches to sightseeing some views inside the hotel room on the snow day. the hot spring onsen is a plus with indoors and outdoors to relaxing in the morning and evening during the winter trips on the mountain all days. There are lot of restaurants inside the property where our family have been to “Melt Bar” for a very good breakfast and “SiSam” under REN Restaurant for the dinner times which are all good selections and enjoyable meals with some view in the winter season. As the hotel property with lot of winter activities, I just been only surprised about no locker room or sections to store our own ski/snowboard by ourselves which is meant the only way to drop off the winter equipment to the services and they will store everything for all guests at the property. The property provide all shuttle bus around the Niseko Mountain, Sapporo City, and the inbound/outbound trips to/from New Chitose Airport with some charges on the reservations. But if there are some own car or rental car to drive around the Niseko Mountain, the property definitely will be provided the parking space without any charges during the visiting the Niseko Villages and the staying at the property.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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FrenchCritique wrote a review Feb 2020
Hong Kong, China42 contributions52 helpful votes
We booked 3 nights at this hotel based on the good location and ski-in,lift out. It was indeed very convenient and you barely had to go out to get your skis and lifts/school were right next door. However, it is well overrated and it is nowhere close to a 5-star hotel. The service was of 4 star. Staff were not helpful and the housekeeping was definitely below par. Also, we have booked a bigger room but the room was small and the only "extra" space was for your luggage. It is definitely not worth the price. The hotel looked quite old and it was terribly crowded. It was during the Chinese new year so crowd was expected but the service was slow and some of the staff were borderline rude. We tried all the restaurants and although the food was good, it is definitely a much better move to take the shuttle and eat in Hirafu. This hotel is good for beginners and only if you want to learn how to ski. It is one of the most expensive hotel but apart from the location, do not expect a five-star hotel. It is just average but extremely convenient.
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Date of stay: January 2020
Value
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1 Helpful vote
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Response from RyujiOkubo, Manager at Hilton Niseko Village
Responded 24 Feb 2020
Greetings from the Hilton Niseko Village. Thank you very much for taking the time to offer valuable feedback on your stay experience. We are very fortunate to be in such a great location, but I am sorry to hear that your stay was less than perfect one and that our team member’s hospitality did not match your expectations. I have shared your comments with our management team to review and improve our services and facilities. Please note that the hotel completed guest room renovation last year, and we are committed to ongoing maintenance of the rooms and facilities for the comfort of our guests. Thank you again for taking valuable time to share your experience. We hope to welcome you again during our quiet period and show you the more relaxed side of Niseko and our beautiful Hokkaido. We remain at your service. Best Regards, Duty Manager Ryuji Okubo
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PRICE RANGE
US$163 - US$307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton niseko village hotel niseko-cho, hilton niseko cho, hilton hotel niseko village
LOCATION
JapanHokkaidoAbuta-gunNiseko-choNiseko Onsen
NUMBER OF ROOMS
506
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Frequently Asked Questions about Hilton Niseko Village
Which popular attractions are close to Hilton Niseko Village?
Nearby attractions include Niseko Village Ski Resort (0.05 km), Niseko Village Pure (0.05 km), and The Village (0.2 km).
What are some of the property amenities at Hilton Niseko Village?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton Niseko Village?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Niseko Village?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Niseko Village?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Niseko Village?
Conveniently located restaurants include Melt, Ren, and Yang Shu Ten.
Are there opportunities to exercise at Hilton Niseko Village?
Yes, guests have access to a fitness centre during their stay.
Does Hilton Niseko Village have an airport shuttle?
Yes, Hilton Niseko Village offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Niseko Village?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Niseko Village offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Niseko Village?
The staff speaks multiple languages, including English, Chinese, and Japanese.