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415 Niseko, Niseko-cho, Abuta-gun 048-1511 Hokkaido
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US$134
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Traveller (225)
Room & Suite (248)
Dining (117)

About

#7 of 15 hotels in Niseko-cho
Location
Cleanliness
Service
Value
Embraced by the forest of Niseko, a modern Japanese style that harmonizes Japanese relaxation with Western playfulness. You can enjoy a time where all five senses are comfortably healed, such as the beautiful nature of the four seasons, a local production for local consumption dinner, and a free-flowing hot spring.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Ski rentals
Ski school
Free shuttle or taxi services
Parking
Wifi
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Skiing
Tennis court
Billiards
Karaoke
Table tennis
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Massage chair
Neck massage
Open-air bath
Baggage storage
Gift shop
Non-smoking hotel
Shops
Laundry service
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Room features
Air conditioning
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Japanese

Location

Full view
45Car recommended
Grade: 45 out of 100
13Restaurantswithin 1 km
1Attractionwithin 1 km
187Reviews6Q+A4Room tips
Traveller rating
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  • 28
  • 9
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Egg wrote a review Dec 2019
Singapore, Singapore44 contributions2 helpful votes
Was in Niseko for the first time for a ski trip and decided to stay at Kanro due to decent reviews on Agoda. However we were not impressed by the service as none of the hotel staff could speak fluent English. Only a couple of them could manage simple English while the rest didn’t understand at all. They do have a few staff from China so good thing we spoke Chinese. Hotel guests are mainly Chinese tourists and local Japanese people, which explains why none of the staff spoke good English. Breakfast buffet was good but dinner buffet was quite a disappointment with very few choices and mostly cold dishes. It is located 10mins drive away from Annapuri ski resort and 30mins drive away from Hirafu welcome centre. There is free shuttle bus service. We didn’t mind the distance since the hotel is very close to Moiwa ski resort (3mins by driving) where we spent most of our time at. Ski rental at hotel is cheap but equipment is dated. I even found a used plaster in a pair of gloves I rented. Do not recommend renting your equipment from the hotel at all. And although there is a ski centre at the hotel next to the rental shop, none of the staff could speak English so we had to book our ski lesson through the Chinese staff at front desk. Rooms are spacious and clean however not so sound proof. During our stay we could hear our next door neighbors talking and their baby crying. Did not use the hotel onsen but I heard it is good and famous for making your skin beautiful. Lastly we really enjoyed the view at the hotel restaurant. Amazing winter view of the woods and hill which made our stay worthwhile.
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Date of stay: December 2019
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Jack W wrote a review Dec 2019
Shinjuku, Japan1 contribution
In Japan for 2 weeks with wife. Decided to go for a ski trip for last 2 days. Found hotel Kanronomori on a traveling website. The service was excellent. We were extremely impressed by a girl here name Chen. We didn’t speak any Japanese, luckily Chen is from China. She is so helpful and patient with us. I would gave the hotel a five stars just for her. Thank you Chen!!!
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Date of stay: December 2019Trip type: Travelled as a couple
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2000DK wrote a review Dec 2018
Singapore, Singapore129 contributions66 helpful votes
It is something between a hotel and a roykan. Don’t expect the same roykan style of service. The Onsen is good. Food is all right though not great, do note that it is semi buffet style. Staffs don’t really speak English. Ski rental shop next to the hotel is average. Equipment is rather dated.
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Date of stay: December 2018Trip type: Travelled with family
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Ted T wrote a review Feb 2018
Los Angeles, California17 contributions3 helpful votes
I absolutely loved staying at the Kanro no Mori. I was there on a snowboarding vacation for six days and it was constantly delightful and quintessentially Japanese, with most of the guests being from Japan. Previously, I had stayed at the Green Leaf hotel in Niseko, but I found it was populated mostly with foreign visitors and thus lacked a degree of Japanese culture I was looking for.. The rooms are very large, by Japanese standards and mine had an entire dining/sitting room (with a table and chairs about two feet tall) that made the room seem like an entire apartment. The breakfast buffet was extensive and full of unique options, so that no two ever had to be the same. The on-sen was extremely relaxing (with both outdoor and indoor pools) and the addition of cold pool was a big plus. The staff was attentive and very eager to help, although there were a few moments of consternation (on both sides) as we tried to bridge the language gap. One local gem was the nearby Moiwa Ski resort. It is a smallish resort by local standards, but the vast backcountry, the inexpensive lift tickets and the abundance of powder made it quite fulfilling. For a real Japanese ski/boarding experience you should definitely check out this hotel.
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Date of stay: February 2018
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Lhen wrote a review Feb 2018
337 contributions61 helpful votes
+1
Even before our trip the hotel already contacted us for the details on how to get to their location. All our queries were promptly responded to. Upon arrival we had warm welcome from their staff. We arrived late in the evening and they politely instructed us to have dinner first (included in our package) as their restaurant will close by 9pm. The food is also delicious. Their staff is kind to answer our queries regarding the ski activity for the next day. Their breakfast is also good and have lots of choices. They have free shuttle bus from/to the ski area and they will also share their schedule for your reference. On our second day, we had a room with open air bath and unexpectedly the area is big with free welcome snack (tea and rice cake). Overall, it was a great experience for us.
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Date of stay: February 2018Trip type: Travelled as a couple
1 Helpful vote
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Charlotte R wrote a review Mar 2017
Oakville, Canada159 contributions91 helpful votes
Not at all familiar with the area, we thought that the Kanro no Mori Hotel would have been closer to the ski areas and restaurants, unfortunately not. There is a shuttle service offered sporadically, but finish early so it's an expensive cab ride back to hotel. Food was mediocre, the staff that did speak English were very helpful. Rooms were ok, pillows are horrendous. Not much to do there, and during the day it's difficult to get a snack or a coffee. The entire Niseko area is beautiful, next time I would stay closer to town.
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Date of stay: February 2017
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Trip type: Travelled with family
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MCat194 wrote a review Feb 2017
Hong Kong, China82 contributions24 helpful votes
We thoroughly enjoyed our stay at Hotel Kanro no Mori. The breakfast was quite nice- very fresh. The hotel is very peaceful and spacious with kind and helpful staff. We especially liked the individual ski lockers with one dedicated to each room. The ski bus to NOOK Annupuri is convenient, although we would have liked to see just a couple more morning drop-off times on the schedule. After the 9am bus, the next one isn't until 10:10am. A 9:30 bus would be great! The onsen was nice and spacious as well- the outdoor bath is a nice treat with a beautiful snowy view in the winter.
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Date of stay: January 2017
Location
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Trip type: Travelled as a couple
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Rosy K wrote a review Jan 2017
Kuala Lumpur, Malaysia304 contributions130 helpful votes
My boyfriend booked two rooms here via Agoda. We originally considered getting one big suite for five people but in the end booked one room for myself and him, one room for my parents and sister, which was specifically labeled as a room for 2-3 people. What everyone should realize is that most of these hotels charge per person and they will not bend or be flexible in any way shape or form. Upon checking in, we asked for an extra futon in my parents' room and that's when they decided that they had to charge for the extra person, even though my boyfriend explained in fluent Japanese that he had already paid for a three person room. If my boyfriend didn't speak Japanese, we would have been in serious trouble because their English was not good enough to have anywhere near that conversation. The extra charge per person was so outrageously expensive, that it would have been cheaper for all of us to be in their biggest suite but it was too late to change into that. The extra charge covered breakfast and the futon, but not anything else, so they don't provide extra towels or extra yukata outfit to wear to the onsen. Not exactly convenient. We then asked them to get us a taxi to go to the slopes but they said they called all the taxi companies and there was no taxi for another hour. My boyfriend then called one random number we had and was able to get a cab right away so we were not impressed. The location is a bit away from the slopes so it's quiet but they do provide free shuttle services. Watch out though because the shuttles don't always run so you have to call them and book your return time in advance; otherwise, the shuttle won't run. But again, with their limited English, this isn't always easy to arrange. The breakfast buffet is fine, their lunch and dinner options are limited. It's average but compared to the quality of food one can get in Japan for those prices, it's quite disappointing. The internet doesn't really work (and they have no means to fix it), and they had no idea what I was saying so forget about it. On the day of check out, four of us were going skiing one more time while my mother wanted a break. We asked to delay check out for one room for one hour, and the answer was a resounding NO unless we paid for one more night. Definitely not helpful and not flexible in the least. They also wouldn't let us store any of our luggage at the front desk because they were for guests checking IN only. So we had to drag five suitcases to their ski center (a small walk away without having to go outside, thankfully), deposit them there, and later when returning had to go pick up the luggage from the ski center back to the main lobby to take the shuttle to the train station. We were going to Noboribetsu afterwards and the hotel staff provided us with the train times (we needed to change trains as well) and arranged a shuttle which was helpful. But we got to the train station and realized their information was completely incorrect. Luckily, the time table the hotel had was earlier than the actual arrival time of the train so we wasted a little bit of time but much better than say, missing the train altogether. Maybe if their internet was working, we could have Googled the information ourselves! I realize we were there during peak time (immediately after Christmas) but for the prices we were paying, I thought their effort in making their guests as comfortable as possible was laughable and definitely not the normal standard of Japanese hospitality. The individuals were nice but so tied up in their own rules and policies that they didn't realize they were alienating their guests and their needs, which theoretically should be a top priority. Very disappointed and I would much rather spend my money in other places any day of the week. Don't bother with this place!
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Date of stay: December 2016
Value
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Trip type: Travelled with family
2 Helpful votes
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Debbie L wrote a review Jan 2017
31 contributions8 helpful votes
My mom and I took the bus from Sapporo airport directly to the hotel, which was very convenient as the bus dropped us right at the hotel. We also got to see the other ski sites on the way to our hotel. This hotel is nice, rooms (we chose the Western style room with two beds) were very big and spacious, beds were big as well. Hotel also contains a female & male onsen which was amazing, not crowded at all and I really enjoyed the outdoor onsen at night. The buffet breakfast and dinner was also great, although quite pricey, and also the view in the dining hall is fantastic especially when its snowing! Best thing was the snowboarding gear rental and free shuttle to Annupuri ski slopes, which were very convenient. Would definitely stay here again, especially for the onsen! One negative thing is the very slow wifi.
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Date of stay: December 2016
Location
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Trip type: Travelled with family
Room Tip: Ask for WiFi booster on your first day for faster WiFi
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8293280 wrote a review Jan 2017
New York City, New York8 contributions
We stayed for three nights. My girlfriend and I had the beef shabu shabu for dinner at the small restaurant (the big restaurant is reservation only, Expedia doesn't tell you that when booking) on the first night, and she got really bad food-sickness. The next day, she couldn't eat anything except a cup noodle, so I ate alone at the restaurant. Had the steamed seafood, which was not great. The next day, she again couldn't eat, so we asked the staff if they could make porridge. After a long ordeal, they agreed to make porridge, but refused to let us sit together in the buffet restaurant, if I wanted to try the buffet dinner at the large restaurant (because I had eaten at the small restaurant two nights in a row and my last meal there was pretty bad). I had to choose between eating alone at the large restaurant and my girlfriend eating porridge in the small restaurant (which are literally 5 meters apart), or eating again at the small restaurant together. I politely reminded the staff that we had been alone all day and wanted to eat together, that she was so food-sick that she was not going to take any buffet food, and that the food-sickness happened as a result of eating at the small restaurant to begin with, they still refused, citing that it was a "rule" that the buffet restaurant is only for guests eating the buffet, and that no exceptions could be made, even to satisfy a sick customer who just wants to at the same table as her boyfriend.
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Date of stay: December 2016
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Trip type: Travelled as a couple
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PRICE RANGE
US$126 - US$156 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunNiseko-choNiseko Onsen
NUMBER OF ROOMS
77
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Frequently Asked Questions about Hotel Kanronomori
Which popular attractions are close to Hotel Kanronomori?
Nearby attractions include Niseko Moiwa Ski Resort (0.6 km).
What are some of the property amenities at Hotel Kanronomori?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Kanronomori?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Kanronomori?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Kanronomori?
Conveniently located restaurants include Kobito, Keyspring Niseko, and Raphael Restaurant & Bar.
Are there opportunities to exercise at Hotel Kanronomori?
Yes, guests have access to a fitness centre, a sauna, and fitness classes during their stay.
Does Hotel Kanronomori have an airport shuttle?
Yes, Hotel Kanronomori offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Kanronomori offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel Kanronomori?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Is Hotel Kanronomori accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.