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Holiday Inn Express and Suites West Memphis

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Traveller (14)
Room & Suite (24)
Dining (5)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
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HOTEL STYLE
Quaint
Mid-range
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17Reviews
62Photos
0Q+A
1Room tip
Traveller rating
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Popular mentions
Says here they are pet friendly but they are not unless it’s a service animal. I booked it because I needed a pet friendly hotel to stop at on a long road trip and got there and she said they were not pet friendly!! So trip advisor has false info on this hotel
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Response from Shawna R, General Manager at Holiday Inn Express and Suites West Memphis
Responded 2 weeks ago
Dear em_ful11, I deeply regret that you encountered this experience on your recent road trip through our city. I am not sure why the TripAdvisor site is promoting we are pet friendly. On our hotel site we promote service animals only and not pet friendly. I have made an effort to correct this so future travelers do not make reservations here expecting us to be pet friendly. I am sorry for the inconvenience this may have caused you. With my best regards, Shawna Rhinehart General Manager Holiday Inn Express & Suites West Memphis, AR
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Our group was in need of lodging on short notice and Shawna and her team were fantastic. Shawna was efficient, incredibly helpful, and even arranged a BBQ dinner on site for us as we arrived (of course that was an up-charge we agreed to ahead of time). Already booked a 2019
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Response from Shawna R, General Manager at Holiday Inn Express and Suites West Memphis
Responded 4 weeks ago
Dear MOtouroperator, Thank you so much for the very kind review of your recent stay with us. We certainly did enjoy hosting this delightful group. We are grateful that we were able to accommodate you all and even arrange for the BBQ dinner. We look forward to hosting you all again next year. Merry Christmas to you all and best wishes for a prosperous New Year! With my best regards, Shawna Rhinehart General Manager Holiday Inn Express & Suties West Memphis, AR sales@holidayinnexwm.com
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This is the best place to stay in West Memphis, for now. I don't believe it has been open for even a year yet. However, I'm afraid it is going downhill fast. It is easy to get to, right off the interstate. However, the building doesn't really look new on the outside, and
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Response from Shawna R, General Manager at Holiday Inn Express and Suites West Memphis
Responded 4 weeks ago
Dear Keep driving, I deeply regret that your experience here with us was less than exceptional. I have shared your review with our housekeeping team. I am not sure what could have caused the sheet issue and have discussed this with our housekeeping supervisor to take a closer look at the procedures in place. We will be celebrating 9 months open the 23rd of this month. We appreciate your business and do hope you will give us another chance at making a better first impression to prove this was an isolated incident. Thank you for you feedback, we will continue to strive to provide the best possible accommodations for all our guests. With my best regards, Shawna Rhinehart General Manager Holiday Inn Express & Suites WEST MEMPHIS, AR sales@holidayinnexwm.com
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I stayed one night. It is easy to get to and had great parking. The hotel was pretty good, the staff was great. The bed was comfortable and the room was quiet. Everything was clean and in good shape. The breakfast was OK but included.
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A great place to stay! A very convenient location. The room was very clean and had great amenities. The parking lot was well lit and safe. The breakfast was hot and fresh with a lot of choices. A very friendly staff who made sure our stay was perfect.
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Response from Shawna R, General Manager at Holiday Inn Express and Suites West Memphis
Responded 28 Sep 2018
Dear Paulette F, Thank you so much for taking the time to share your experience with us here at the Holiday Inn Express & Suites in West Memphis, AR. We value your positive feedback and will be sure to share with our team. We are so glad you found the hotel clean and safe. We look forward to seeing you the next time your travel plans bring you back to our area. With my best regards, Shawna Rhinehart General Manager Holiday Inn Express & Suites 870-733-0570 sales@holidayinnexwm.com
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PRICE RANGE
US$107 - US$150 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArkansasWest Memphis
NUMBER OF ROOMS
84
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