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Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (8890)
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Panoramas (93)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Uvero Alto
Location
Cleanliness
Service
Value
Travellers' Choice
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Room & Suite (1,755)1,755
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish
Hotel links
Special Price:5% off room rate
6,225Reviews1,724Q+A100Room tips
Traveller rating
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Traveller safety
Time of year
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Popular mentions
Jenny B wrote a review Yesterday
Peosta, Iowa18 contributions2 helpful votes
+1
Do not hesitate to book this resort. We will not go to another all inclusive unless it’s an Excellence, we were so spoiled here. Everything was taken care of the moment we arrived until we left. The staff was amazing, I can’t name them all but Edgar, Hector, Carmen, Alexander, junior, shaky shaky, Danny were a few of the best. We will be back!
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Yanawalka wrote a review Jan 2021
Santo Domingo, Dominican Republic71 contributions14 helpful votes
+1
Hotel's Favourite
There’s no words to describe the amazing weekend we had at Excellence El Carmen, since our arrival to departure everything was beyond excellent, just perfect. We were a group of nine having 5 rooms in different buildings all of them extraordinary clean and comfy, the mini bars and room service were super efficient, also the waiters and waitress of the different areas were always checking if we needed something, special thanks to Danny from the pool area and Carmen from the beach, also thanks to Delvis from Oregano restaurant who made sure that we eat properly during our stay, even when we were too busy drinking at the pool. Sunday night we had a special dinner for the group hosted by the chef Frankelly Castillo himself, we had no ideas of the menu, he just asked if we have allergies (thanks god we don’t) and guided us to a celestial culinary experience, we ate so much and so delicious that we clean every dish, thanks to Felix, Yoel, Eliezer, Palma and all the staff from the Excellence Club and Magna Restaurant. Thanks to housekeeping for having our rooms and areas always clean. Thanks to my people, Nicolas Ramos, Ibhar Vargas, Joel Santana, Mario Santana, Marlon, Alexander P., Wilquin Brito, Alejandro Aguilar, they made this wonderful experience even better. I have to recognize security people and his manager mr. Ramón because at all time we felt safe and without worries of letting our belongs at the beach beds and chair longs, that’s because we always saw security people around. Concerning to the global situation because of the Pandemic of Covid -19 I have to say that the hotel is fully signposted with information of how to wash’s your hands, the 6ft distance, tables are apart and they have safety kits all over the place (as you can see in pictures). This is a place WHERE YOU CAN FEEL SAFE AS HOME. Last but not least I have to thank to Mr. José Luis Piz and Mr. Felix Sánchez for ensure a welcoming, loving, and amazing experience, we will be back soon! Dominican Republic has it all, and you can feel safe to travel to Excellence El Carmen where they make sure that you have it all. I’m so sad because I didn’t want to leave, but duty calls... see you next time folks!
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence El Carmen
Responded 27 Jan 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed the benefits of being an Excellence Club member. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Bridget C wrote a review 6 Mar
Charlotte, North Carolina3 contributions1 helpful vote
Beautiful place with outstanding service. Staff went above and beyond to make our stay the best. Carmen was our favorite poolside beach server. She made sure we always had what we wanted. The activities crew Junior and Cassandra kept us engaged with the other guests. Variety of food and drink options available day and night.
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Katie B wrote a review 6 Mar
Petersburg, Kentucky13 contributions8 helpful votes
The staff at EEC make the experience “excellente”! The hotel grounds are beautiful and the attention to detail is evident wherever you are. There are so many employees to recognize for various reasons. Spa services are world class and the therapists (Rosa, Ana, Sonia) rank up there with some of the best therapists we have experienced. The spa was spotless! The martini bar is a gorgeous focal point in the main building. The beauty is overshadowed by the delicious drinks and bartenders. Alexander, Aurelio, Maximo, and Edgar are truly mixologist and provide constant entertainment. They truly care about the happiness of each and every guest. It does not matter when or where you see them at the property, they have a smile for you and ask if it there is any thing they can do to make your day more enjoyable. The hospitality does not end indoors. A beautiful, short walk to the beach and you will find more staff members happy to greet you. We had the pleasure of meeting Ines, Rocio, Jensi, Alberich, and Carmen. These folks love what they do and the warmth and concern for guest happiness is palpable. Spend a few minutes talking with the lovely staff and you will walk away lighter and happier. Food in every restaurant is delicious! We were not disappointed with any meals we were served. I have a severe fish and shellfish allergy and before we were seated (for any meal), we were asked if any allergies. This was written down and highlighted with a bright color for the servers and kitchen staff. We loved starting our day with Francheska and Miriam. These ladies have smiles to light up any room and again, truly care about each guest they meet. There are many others to highlight...Yilda, Joel, and Alexander (Lobster House). Each meal felt like being at home (only more beautiful). The Concierge reached out throughout the week to check in with us and make sure we were fully satisfied. Our trip ended with Enrique ensuring we were in the vehicle that transported us to the airport, made sure our luggage was loaded, and sent us away with a smile and assurance they will be there to welcome us back “home” soon. There are countless resorts that we could choose. The staff at EEC makes our choice very easy! We look forward to the next trip we will make to Excellence El Carmen!
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Date of stay: March 2021
1 Helpful vote
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Juan wrote a review 5 Mar
Rosedale, New York30 contributions34 helpful votes
Just got back from Excellence El Carmen. Amazing trip in the middle of these crazy times. Arrived at the airport and I must say, the private transportation from and to the airport that the hotel provided was absolutely amazing. Made us feel extremely safe and comfortable. Both drivers were extremely professional. We were received w champagne and a quick check in. The room was extremely on point in every way. Modern and clean. We had the plunge pool room which was nice but ended up just using the jacuzzi the entire stay not the actual pool. The beach and pool were very nice. The pool service was beyond amazing. Danny and Carmen were insane. Making sure we were having fun and not for a second did we feel like we needed a drink. In fact it was the opposite. I had to slow down a bit. Lol The entertainment crew were very nice. Always doing activities, getting everyone involved. This is not a party resort so don’t expect that level of craziness but they do what they can to keep everyone engaged. Shout out to shaky shaky and Coca Cola. Restaurants and bars were on point. The food wasn’t bad but def have had better in other resorts. Portions were a bit small too. The night entertainment was ok. Nothing crazy. The night died down super early. Bars closed at midnight if I recall correctly. Not sure if this is a covid thing but man that’s kind of early. Only real complaint is the aggressiveness of the the guys selling stuff at the beach. They just wouldn’t take no for an answer and kept coming over. So much we literally went once and never went back. Another complaint I guess is some weird rust kept coming out of the jacuzzi when we were using it. But I mentioned it to the manager and immediately it was fixed. Much appreciated. Overall. Very happy. Incredible staff!! Special shout out to my guys Alexander, Aurelio and Edgar. Really appreciate the it. I’m def coming back.
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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PRICE RANGE
US$252 - US$616 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
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Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.8 km), Macao Beach (7.1 km), and Sirenis Aquagames Punta Cana (0.6 km).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Excellence El Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence El Carmen have an airport shuttle?
Yes, Excellence El Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Excellence El Carmen have any great views?
Yes, guests often enjoy the ocean view available here.