TUI SENSATORI Punta Cana
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Uvero Alto, Punta Cana Dominican Republic
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About
#3 of 6 hotels in Uvero Alto
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Sensatori Resort Punta Cana joins our portfolio for June 2016, bringing designer interiors and a gourmet dining scene with it. Step straight from our newest Sensatori resort and onto Uvero Alto Beach. You can reach four-poster daybeds on a butter-soft beach in just a few sandy footsteps. Dip into 5 pools, keep active in the sports complex or take in a show in the theatre.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Ocean View
Location
Full view
2,914Reviews1,880Q+A100Room tips
Reviews
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Seems through Covid many forgot their job or duties. With only 2 restaurants of 7 open and bar service at a minimum most dinners were slow service and beach bar service was nearly nonexistent. The room we booked was in a closed wing so we were given a lesser room until we complained. The room was supposed to include champagne and fruit basket on arrival, we never saw it. $1000 room credit was a jokingly discount off of inflated extras and offered on the 5th day of 7 day stay. Minibar refrigerator was a hot box that we were told would be fixed several times to no avail. Unlike most beach resorts the seaweed was never cleaned up over the entire week. Never was the sand raked and debris remained untouched. Overall the resort is beautiful but seams to fall short as a Karisma Resort. Great experience and hats off to Milkyway the restaurant manager for his great service and trying his best with limited resources. …
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Karisma Hotels, General Manager at TUI SENSATORI Punta Cana
Responded 3 weeks ago
Dear saltlive On behalf of the management team and our staff at Sensatori Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards, Your Hotel Management
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Scared to go, but SO glad we went! From Air Transat flight to hotel transfer via Nexus to accommodations and welcome at Prestige Membership check in by Fairy - it was a fantastic trip. Everyone respected all safety/sanitary precautions, never a concern. Masks required entering/leaving restaurants but not once you get to your table. Resort was not fully open but was fully operational. Meals rotated between the restaurants so you got to try almost all of them (only one never opened), and you could order 'off menu' if needed (which never was in our case!) Breakfast buffets were served by staff as you moved along the line - very efficient and no shortage of selection. Edwin was our server at majority of dinners - FANTASTIC. Mario also was a server for some meals and Mamawana flowed. Beach is beautiful...and then we met Kenny our beach butler! Best service ever - rain or shine - bali bed/chaise lounge in prime spot, and drinks were plentiful. Went for Adults only getaway, Adults section closed so some kids in restos & pools but not too many and still felt like 'Adults only'. Karina at Prestige was so helpful with everything. Management readily available and pitching in (including serving on buffet lines at SugarCane resto!) Everyone friendly and working to make your stay perfect - they care that they follow the rules to stay open and its evident in how accommodating they were to any request and every detail. We even did an excursion (snorkeling) through Nexus which was great (except some people picked up at other resorts were not wearing a mask on the bus ride which we felt should have been enforced in the enclosed space and mentioned when we got back to our resort). Resort Occupancy easily down by 50% but service was 100% so it was actually the perfect combination - no crowds, no reservations needed anywhere. You can social distance just by virtue of the low occupancy. Met plenty of nice people, locals and Americans were majority if not Canadian (no travelers from Europe while we were there). Some evening entertainment,. over by 9. Bars open and cozy courtyard to enjoy the warm nights. In the end they need you and you need this - was a perfect break during these crazy times! Highly recommend for those who want to get away but stay safe. Karisma Resorts never disappoint!! Bring Sunscreen - with Covid they don't provide to members (like they did pre-Covid) and its expensive in the gift shop $25!!…
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Date of stay: November 2020
Value
Service
Sleep Quality
Room Tip: Stayed in building with the SkyWedding on top floor - rooms & views were fantastic and close...
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4 Helpful votes
Helpful
We can not say one bad word about this resort. We visited in December 2019 for our honeymoon. Our room was of high standard, plenty of space and cleaned every day to perfection! On arrival we had complimentary chocolates and champagne! Plenty of options for 24 hour room service. Always plenty of loungers available on the beach to sit back and relax. All staff were very attentive and nothing was too much trouble, when walking around the resort they would always greet you with a hello and a smile. Gazebos dotted around the resort with staff available to speak to for advice or to book treatments or day trips was very handy! We visited the spa twice and received a 5* service, recommend the full body massage and use of the hydrotherapy before hand was an added touch. Great entertainment in the vino vino bar and a big thank you to the bar staff for their excellent service including the bar staff outside in the plaza at the pop up bars Great selection of restaurants to suit most people's needs we made sure to visit each one. Sports hall and sport activities held each day, archery was good fun! Everyone made our time at tui sensataroi very special and memorable and will definitely recommend. Thank you!!…
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Date of stay: December 2019
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at TUI SENSATORI Punta Cana
Responded 5 Oct 2020
Dear Empkr19, Thank you for your recent visit to the Sensatori Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We work hard in creating a truly memorable experience for each and every guest, so it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Your Hotel Management
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We reviewed this resort last year. We revisited in December 2019 and we recommended to anyone, really! Great for families the beach is great for a swim. The pools are great for children. The sports centre is well equipped. Plenty of room for everyone. Adults only area is chilled with pools for adults. If you can book swim up it will add extra style and style to your holiday. All staff are great. I have to thank once again the girls from play house made our son feel very special again. The vibe throughout the resort is very relaxed. Restaurants are great food plentiful and tasty. Entertainment day and night is up there with the best resorts we visited. Elevating the Sensatory brand to new heights. Machuca everyone!
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Date of stay: December 2019Trip type: Travelled with family
4 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at TUI SENSATORI Punta Cana
Responded 20 Aug 2020
Dear blavvva Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Sensatori Resort Punta Cana and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of the Dominican Republic. Kind Regards, Your Hotel Management
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Holiday made extra special by Kenny at the beach bar Travelled with our friends one of whom had a birthday whilst visiting Great experience Would absolutely recommend Brilliant for a winter break Loved all the restaurants The steak in the Italian was a particular favourite
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Date of stay: November 2019
Location
Cleanliness
Service
3 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at TUI SENSATORI Punta Cana
Responded 10 Aug 2020
Dear NSNOETID Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Sensatori Resort Punta Cana and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of the Dominican Republic. Kind Regards, Your Hotel Management
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PRICE RANGE
US$301 - US$476 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about TUI SENSATORI Punta Cana
Which popular attractions are close to TUI SENSATORI Punta Cana?
Nearby attractions include Tropical Treasure (1.6 km), Macao Beach (5.2 km), and Sirenis Aquagames Punta Cana (2.5 km).
What are some of the property amenities at TUI SENSATORI Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TUI SENSATORI Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TUI SENSATORI Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TUI SENSATORI Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to TUI SENSATORI Punta Cana?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at TUI SENSATORI Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does TUI SENSATORI Punta Cana have an airport shuttle?
Yes, TUI SENSATORI Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TUI SENSATORI Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does TUI SENSATORI Punta Cana offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does TUI SENSATORI Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.