Mercure Selangor Selayang
NO B-G-12 Dataran Emerald Jalan PS 11, Batu Caves 68100 Malaysia
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About
#1 of 18 hotels in Batu Caves
Location
Cleanliness
Service
Value
The 120-room Mercure Selangor Selayang is a 4-star hotel with modern facilities. It is within walking distance to the shopping centre, restaurants and Selayang Hospital. The hotel features a restaurant, bar, swimming pool, gym, high speed WIFI access, car park and meeting facilities that can host up to 600 guests. An excellent choice for business and leisure travelers. Kuala Lumpur is the capital of Malaysia. The city features British colonial era landmarks and a modern skyline, which includes Petronas Twin Towers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Car park
Wifi
Rooftop pool
Pool with view
Adult pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Books, DVDs, music for children
Children's television networks
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Hindi, Malay and 1 more
Location
Full view
41Car recommended
Grade: 41 out of 100
13Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
NO B-G-12 Dataran Emerald Jalan PS 11, Batu Caves 68100 Malaysia
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Car HireSee all Batu Caves car hire
28Reviews1Q+A3Room tips
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Stayed at Mercure Selayang recently as part of work related trip Rooms are spacious and clean. Bed is comfortable as well. With a price tag of approximately RM180 (Approx 45usd per night) including breakfast, this place is quite a bargain Not to mention great views from the rooftop gym and pool! Recommended for a short stay at Selayang.
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Date of stay: June 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Cecilia Yang, Guest Services / Front Office at Mercure Selangor Selayang
Responded 4 days ago
Dear Valued Guest, We very much appreciate your comments regarding your stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager
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+1
Stayed here for 1 night in a Superior Room with 2x Twin beds. It cost about £30 / 162MYR. Overall, it was a nice stay. The room was clean and spacious. It was nicely decorated and seemed very modern. The beds were comfortable and the wifi was fast and the AC was powerful. The front desk staff were nice and free parking is a bonus. We did not have a chance to use any of the room service/Gym/Pool etc so unable to comment. The only negative was the bathroom layout from a privacy perspective. e.g. I stayed with one of my parents and you can see right into the bathroom from the beds as the toilet/shower are segregates and only have frosted glass doors.
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Date of stay: May 2022Trip type: Travelled with family
Helpful
Response from Cecilia Yang, Guest Services / Front Office at Mercure Selangor Selayang
Responded 4 days ago
Dear Valued Guest, We very much appreciate your comments regarding your stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We noted on the feedbacks given and rest assured we have look into this matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager
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+1
Had a 3day 2night stay at this hotel after a long hiatus since 2020. Been staying with them since a Gold member. Being an Accor platinum, i got my room to be upgraded to a suite, a courtesy of Ceceila, the front desk manager. She is a really a gem. Easy going, accomodating but never lack of profesionalism. Huge room, complimentary mini bar, welcome fruit platter. Ceceila even offered a late check out which i did not really need. Had a short workout at the small but well equipped gym. The infinity pool which overlooks part of selayang is another attraction. Not forgetting the housekeeping team who cleaned my room to a tip top condition as well as the wait staff at Meraki restaurant where I had my complimentary breakfast and welcome drink for 2 pax. While food selection for breakfast was rather limited but I had no complaints for the rate i am paying. Staff and the restaurant manager Mr Azrul were very attentive. Kudos! Meraki has very affordable prices on a la carte. Accor plus members get generous discounts which makes it even better. All in all, Mercure Selayang is an underrated hotel that worths to be mentioned. Will not hesitant to return anytime.…
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Date of stay: April 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Cecilia Yang, Guest Services / Front Office at Mercure Selangor Selayang
Responded 4 days ago
Dear Valued Accor Member, We very much appreciate your comments regarding your stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager
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+1
📍Mercure Selangor Selayang ✅3 days 2 night stay ✅RM 150 /night (Inclusive of Breakfast) , Total Rm 300 ✅Superior Room ✅Booked through Accorhotels website For those needing to stay around Selayang, Mercure Selayang is quite affordable. For the price of Rm 150/night inclusive of breakfast for 2, it was worth it. This place is really convenient if the plan is to go to Hospital Selayang, or to visit Batu Caves, 99 Wonderland Park, or even Genting Highlands. Check-in was smooth. Lovely reception which was neat. Sadly, when it was raining and I asked for an umbrella, there were no umbrellas available for use. The staff are friendly. The room is simple and straightforward. What I enjoyed was the rain shower - really strong, with nice warm water. The infinity pool has a view of Selayang which is lovely. Being rather small, it can get squeezy when there are many guests. But it's still pretty nice. The breakfast spread was standard - Nasi Goreng, Mee Goreng, curries, cereals, bread. I quite enjoyed it, being the typical Malaysian I am. The only thing that spooked me was the head of the restaurant which at first, warned me not to take photos of the food. I explained that I like writing reviews, and he apologised for abruptly stopping me. If I have errands or plans around Selayang, I wouldn’t mind coming again. Apparently, I hear that there are beautiful waterfalls nearby this area as well.…
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Date of stay: March 2022
Location
Service
Sleep Quality
9 Helpful votes1 Repost
Helpful
Response from DALJIT GILL, General Manager at Mercure Selangor Selayang
Responded 23 Apr 2022
Dear Dr Chew, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback regarding our reception services upon your arrival. We glad to know also you enjoyed your stay with the rain shower in room and our pool. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be better than this time. Sincerely, Daljit Gill General Manager
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Stayed here few times after last review, everything good as last time except one incident. They gave me a morning call by drilling the wall at 9am just next to my room, i think sometimes small detail can be the difference between good and very good hotel .
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Cecilia Yang, Guest Services / Front Office at Mercure Selangor Selayang
Responded 18 Dec 2020
Dear Mr. THLIMM10, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking further investigation for your feedback regarding the noise issue and we will ensure this problem will not occur again in your future visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager
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just stayed here 1 night recently during RMCO period, very quiet and able to check in earlier. Front desk only open till 11pm now, and others facilities are closed during my stay. breakfast is served in ala cart style. Location wise a bit out of town area, not much restaurants to choose within walking distance. Free parking available. Given room on 6th floor, key card needed to access the lift. Everything good except sound proof with next room very poor, can hear clearly what they are talking all night. overall a basic and clean hotel in Selayang area.
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Date of stay: June 2020
Value
Location
Service
2 Helpful votes
Helpful
Response from MSSGM, General Manager at Mercure Selangor Selayang
Responded 3 Jul 2020
Dear Mr. THLIMM10, Thank you for choosing to stay with us at Mercure Selangor Selayang. We appreciate much your kind reviews of your stay here. We strive to continuously improve the quality of our services to better serve our guest. We hope to see you again in near future. Sincerely, Daljit Gill General Manager
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The hotel was clean and very nice. It is a four star hotel with very nice view of KL from the rooftops pool. The room I'm in was superior suite with sofa. The room was clean and everything were in order as expected from accor group of hotels.
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Date of stay: March 2020Trip type: Travelled as a couple
Helpful
Response from HuiLilyY, General Manager at Mercure Selangor Selayang
Responded 22 Mar 2020
Dear Mr. Danial, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager
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+1
What I liked 1. Comfortable bed. Big mirror. 2. Cozy room ambience. 3. Breakfast very basic. But not bad. 4. Location is convenient for Visitors. 5. Contemporary design. 6. Very big corridor and spaces. 7. Convenience parking lot. 8. Free parking minimum 2hours every entrance. 9. Built in hairdryer What I disliked 1.Hot shower is too hot. Cold shower pressure limited. Difficult to adjust. 2.Wardrobe too far from Bathroom. Serve no purpose. 3.Pillow could be softer. I prefer soft pillows. 4.Pendant always knock my head. Too low. 5.Feel emptiness spaces. 6.Exhaust WC very noisy. 7.No enough hook in the WC. What I prefer 1.Breakfast could be more options 2.Must pick the Higher room to have better landscape window view. Above 15th levels is great. 3.Luggage rack spaces must be near to bathroom.…
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Date of stay: February 2020Trip type: Travelled as a couple
Helpful
Response from MSSGM, General Manager at Mercure Selangor Selayang
Responded 1 Mar 2020
Dear Mr. Gabriel, Thank you for choosing to stay with us at Mercure Selangor Selayang. Much appreciate your comments regarding your stay here. We will take note each of the improvement needed points and we hope to serve you better in your next visit. Sincerely, Daljit Gill General Manager
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+1
i book superior room with 1 double bed but i get 2 single bed... i ask to front desk but he say in system i book 2 singgle bed... aircond very hot!!! 16 with high fan but still hot... breakfast good but not much choice... parking ok... lift ok.... smell good.. only because my room 509 aircond very hot i give no stars!!
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Date of stay: February 2020Trip type: Travelled on business
Helpful
Response from MSSGM, General Manager at Mercure Selangor Selayang
Responded 21 Feb 2020
Dear Mr. Mohd Hafiz, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Really too far for me, but the hotel itself not bad at all. The question is why someone would open a beautiful hotel like this in the middle of nowhere in a ghostmall? Well, not my problem. Very well treated, especially Cecilia Yang and Eugene have to be mentioned. The room was spacious, the frigobar not cooling:0. Breakfast was pretty good. Nothing to complain. Far from the center, around 15km ? There is a lightrail station, but even getting there costs you 1 hour or ypu always will take a cab. Well, nothing is perfect.
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Date of stay: December 2019Trip type: Travelled on business
Value
Location
Service
Room Tip: Nice hotel only if you have business in the area. End if the world 😂
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3 Helpful votes
Helpful
Response from MSSGM, General Manager at Mercure Selangor Selayang
Responded 7 Jan 2020
Dear JCMONTECARLO, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback regarding our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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PRICE RANGE
US$31 - US$39 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorBatu Caves
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about Mercure Selangor Selayang
What are some of the property amenities at Mercure Selangor Selayang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Selangor Selayang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Selangor Selayang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Selangor Selayang?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Selangor Selayang?
Conveniently located restaurants include Code: Black Espresso, Silver Spoon Kitchen, and Kafe Mesra Ria (Sudu & Knife).
Are there opportunities to exercise at Mercure Selangor Selayang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mercure Selangor Selayang have airport transportation?
Yes, Mercure Selangor Selayang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Selangor Selayang?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Selangor Selayang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Selangor Selayang?
The staff speaks multiple languages, including English, Chinese, Hindi, Malay, and Tamil.
Are there any historical sites close to Mercure Selangor Selayang?
Many travellers enjoy visiting Kuala Lumpur City Gallery (11.6 km), Rumah Penghulu Abu Seman (12.6 km), and Istana Negara (9.7 km).