Disappointed. I book on-line thru ALL two weeks before and I received confirmation email of my booking. (two days before I got on my email that I can check in on line) When I reach hotel after 3 hours traveling from Amman to Petra security staff on entrance gate told me that hotel was closed. Without previous information or explanation they send me to Movenpick Resort Petra. With special reason I book Nabatean Castle so I didn't want to go somewhere else. Just apology from Movenpick Resort Petra was not enough for me.
I am very pleasure relating service of hotel . All personal so much friendly and helping . Also reception who Ahmad so much thank you👍. I hoping see you again . Foods, breakfast so nice . Cleanness the rooms and silent environmental is nice for rest of people.
We had a great 3 Night stay at Nabatean castle. It’s away from the main Petra town wadi musa, hence very quiet and relaxing. We had a great room with sunset view and enjoyed their hospitality as well as food.
I can only recommend this hotel to anyone staying near Petra. It has a great view from the mountains and really great breakfast. But the best experience I ever had was with the Receptionist Ahmad.Q! He was awesome, helpful and friendly. He really cares about the customer and offers a great service! Definitely stay at this Hotel.
As others have said, this hotel is just across the road from the entrance into Petra. I found the hotel quite glamorous, very welcoming with wonderful thoughtful efficient staff, all very friendly. We appreciated their strict mask wearing protocol in the dining room and other public spaces. The room we had was bright & spacious with a huge comfortable bed, tea & coffee making facility and a mini fridge. We didn't have a wonderful view over Petra but that's fine for a couple of nights. We were unaware of anyone smoking in the hotel and our room was fresh and clean. There was good wifi and a large tv with some english language movies available. We used the buffet for our breakfasts & dinners as we were on an inclusive package but the restaurant within the hotel looked very romantic. We thought that the cocktail bar with table service was pretty fabulous, offering drinks at discount prices during their early evening Happy Hour. Unfortunately we missed this slot both days but enjoyed our drinks in the bar anyway. A very relaxing and comfortable place to stay.…
I stayed two nights at the Movenpick Nabatean Castle Hotel, The hotel is virtually steps from the entrance to Petra! Beautiful hotel and excellent amenities. The front desk staff and porters were friendly, professional and provided excellent service. The restaurant staff was a delight! Rasha the hostess, Mohamed and Odai the waiters, the restaurant captains, and the chef staff took great care of me! This was especially nice since I was traveling alone. Mohamed, the sand artist in the lobby, is a gem! He offers exceptionally beautiful sand art, and it is wonderful that he has a spot in the lobby! I cannot say enough nice things about this hotel. It is the place to stay in Petra!
Absloutly beatiful hotel. We stayed last week (dec 2021) at this hotel for 2 nights. We were three families with young kids and due to some confusion from our side, our numbers weren't communicated properly. Arkan (right spelling?) and his team sorted it out instantly and didn't make us feel bad about it for a moment. What great hospitality! A special shout out to Habes Falahat, Mahmoed Howary and Ahmd from front desk for paying little attention to things like providing a prayer mat to our room without being asked to!
Greetings, My Name is Amro Isbieh, I would like to show my appreciation and to thank the Hotel staff for their hospitality and kindness during our stay in the Hotel, and special thanks goes to the employee Murad Al-Hasanat for his kindness and dedication of his work. Also would like to thank the receptionist Ahmad for his professionalism and taking care of the visitors. Moreover, not to forget the room hygiene, that reflects the room service staff’s hard work and their dedication of their work. Please keep up the good service & the quality of the staff and the service. Thank you. Regards, Amro Isbieh Umniah
The hotel was just right, the staff were extremely kind and very helpful. Especially Mr. Ibrahim H waa running and answering our requests very fast with big smile on his face. The food experience is perfect with great variety just cooked and served in the restaurant or the rooms in the same fancy way. Check in and check out were smooth. Housekeeping is way more than just 5 stars it's really amazing. I am glad that my week trip for business in Petra was in this hotel.
Very nice stay in Petra, rooms are clean and comfortable with very nice valley view, breakfast is very delicious. Very nice restaurant setup and outdoor tent. Staff are friendly and polite. A good selection when you go to petra and you have your own car, this hotel is away from the city.