It was such a pleasing experience. Since the moment we walked into premises Mohammed Amarat greeted us and made sure we were helped with luggage. We were received at reception with a much needed drink. Ghazi T. at reception went above and beyond to make sure our stay was one to remember. He accommodated us with the best room. A breathtaking view. During our whole stay he made sure our needs were met. Always willing to help us with any questions, from transportation to general information. Ghazi made this trip run so smoothly with his assistance. Ahmad at Aloe Vera(restaurant inside hotel), was just amazing. Food was delicious but Ahmad’s customer service was just exceptional. He made sure our experience for breakfast and dinner was memorable. So professional and attentive. Props to Eid too, helping us with our heavy luggage the last day. I am forever thankful for this experience. In addition, the location of this hotel is just perfect. Super close to the historical sites. Literally, around the corner. Amazing view, staff and food. Recommend 100%.…
Overall experience was good but can be improved. The hotel rooms may be a bit aged but clean and comfortable. Service at the restaurant was slow, compensated by good bbq dinner. The waiter in particular, Zeyad was very attentive. Hotel situated at very strategic location
The hotel was very good and in an excellent position next to the visitor centre. The only problem was in the dining room. Plates were cold, food was lukewarm. If coffee was available then there were no cups or mugs - no coffee machine just a Jug on a warmer. There were no plates anywhere near the bread section and the butter and jam were the opposite side of the restaurant. The dishes were no where near the cereals. This aspect let the hotel down otherwise would have given it 5*****
The service was great on arrival, a very warm welcome. The rooms were good, looks like only single beds but not sure about that. The air conditioning is great we loved it. Staff is mostly very helpful. The outside area was comfortable with nice tables. HOWEVER, you do not get ANY drinks with your meals. You must buy something. I brought in my drink and was told I could not have it in the restaurant , that I must buy from the restaurant . I took a seat and was told I needed to move to an area where my group was despite the entire restaurant being otherwise empty, when I told the host that there were old plates still on the table he continued to insist I seat myself there. I had to ask for utensils and napkin which he finally gave me since the old utensils were still in the place. This very much spoiled my dinner and is the only reason I give this hotel a two rating. Too cheap even to give people a glass of water without having to buy from the hotel! There is absolutely no reason they should restrict someone from bringing in a water or soda!…
Very pleasant experience at Petra Guest House. The hotel is right next to the visitor's center/entrance to Petra, which after a long day of walking and hiking is a god send. All the staff we encountered were super friendly and helpful with any questions or needs you may have. Breakfast buffet was included in our rate, and you get a nice assortment of local and western choices. We had a regular room with a king bed bed, and it was clean, cozy, and a nice view. The property itself is very nice with a long, nice view of Wadi Musa.
Really recommend The Cave Bar for a night of shisha, beers and food. Zeyad is the most attentive waiter, very kind and personable, he made sure we were taken care of the whole time! I would come back again no doubt
Very pleasing experience at the hotel terrace bar where you can relax and enjoy some well deserved good food and drinks after the walk to marvellous Petra. Zeyad Helalat, one of the waiters, was very helpful and attentive during our stay. Thank you!
The hotel is very well located at the entrance to the park. The service is very good and the property is clean. Dinner in the hotel dining room was good and the bar outside in a Nabatean Cave was a great experience. The staff are very helpful and go out of their way to assist.
It was an amazing stay a wonderful staff I would recommend visiting the guest house The room is clean the food is tasty the cave bar was very good And ghazi from the reception was helpful and very nice to us
Perfect place to stay if visiting Petra. Right beside entrance which is a huge plus after a lot of walking. Hotel is not especially fancy but rooms are fine, staff are super friendly, breakfast excellent and Cave bar a great way to finish the day with dinner and a drink, especially if u like cats. In short would not think of going anywhere else if I go back to Petra again.