We were welcomed with a coffee right at the beginning, which is golden after a long car ride. The owner of the hotel is very caring and concerned. The terrace offers an exceptional all around view of the city and is definitely worth a visit. We are glad we decided to have dinner at the Ata Ali Hotel as it was the best Jordanian food we had during our trip. All lovingly prepared and definitely recommended.
A very pleasant stay. Although minor hiccups about room maintenance, the overall feeling was very pleasant. Topped with a great view from the breakfast roof terrace. Glass bathrooms are not my thing though. Got a very useful advise on how to spend the day in Petra. Worked out perfectly!
Absolutely amazing stay. We didn’t know we could feel at home, being so far away. We had a really good time, felt like we were at a relative’s house because everyone was really nice and taking care of everything. The in-house diner at Petra Rooftop was unbelievably delicious (and has an incredible view). You definitely cannot miss it. The hotel is only 5 minutes away from the archeological site and walking distance from downtown. We had a great welcome and conversation with the host, invited us coffee and tea Really amazing! Vivaaaa Mexicoooo
Truly a great place to stay. We walked in through the front door, managed to snatch the last free room and did not regret it for a second. We felt practically at home during our whole stay. We got good information about Petra and decided to accept the dinner offer on both nights we stayed. The food was great, so don't miss that as well.
😀Yosef and staff very friendly and helpful! We called the hotel 2 nights ago because flight was late decided to stay in Aqaba the first night because driving it’s not secure at night (darkness)and Yosef help us to change the room for another day as we asked! We didn’t lost our money! Thanks! He received us yesterday with a hot tea and explained to us what to do in Petra today! And.... gave us a bigger room! What else!! Hotel is small but very nice, smily staff and gentle! As a cozy boutique hotel! Good breakfast (omelette delicious and a lot of dishes) on top of the cozy terrace (nice view from the terrace). Very close to Petra, 10 minutes and few steps to the city center! Great position. Not noisy! We slept very good! Complimentary soft drinks and water on minibar! And today sent me a local cookie to my room! Thanks 😊 Hotel see as new remodeling! Easy public parking outside of hotel. Yosef is only 18 years old! Great English and we said: bravo!! He knows how to make happy and feel welcome to the guests! 😐just clean better the bathtub, rest of the room were clean! Housekeeper changed towels and bedsheets! Just an observation! …
We’ve stayed in the hotel for one night after the Petra tour. The staff was very kind and nice. They opened the rooftop space especially for us even thought it wasn’t ready for guests, because we wanted to have a shisha on the rooftop (they gifted us with fruits also). The view from the rooftop is spectacular in the night. The hotel is also close to the center and a lot of restaurants.
The good It has a decent location near the center of town, close to several restaurants, cafes, and convenience stores. Free parking in front of the hotel. The room was a nice size and the spacious bathroom had both a bathtub and a bidet. There is daily housekeeping and a modest breakfast buffet is included in the rate. The breakfast is served on the rooftop with wonderful views of the city, especially at sunset. The helpful staff can also order in for meals or picnic boxes for Petra. The bad No elevator. It’s unfinished in places. The stairs up to the rooftop look to be made of plywood and our kid cut (minor) her finger on the stair rail. In the bathroom there was an open section with loose wires that our 3yo was, fortunately, uninterested in.
Petra is hot and these rooms advertised air conditioning. Our air conditioner didn't work the first day and even though I told the reception, they didn't fix it until the second day. That said, we still didn't use it because when we turned it on we found that it was so filthy--the filter hadn't been cleaned, seemingly ever. I was there with my 3 yo and one of his cars went under the bed and when I reached under to grab it, I pulled out my hand and my whole arm was filthy. Lastly, there was a huge leak from the shower and water flooded the bathroom floor when I showered. My 3 yo walked in and slipped and smashed his head on the tile floor. We went down after he stopped crying and told them. It was no big deal to the guy at reception. They fixed it for the next day but didn't offer any apologies or compensation. Oh and at the restaurant the hotel serves breakfast in next door, there are nails sticking up through the chairs and I got stabbed by one. I told them, because that's really dangerous, but the next morning it was still there and so I used a different chair and found that several chairs had the same problem. I told them again but they didn't care.…
Very rude and unprofessional owner Ibrahim and receptionist Yousef. Before coming to Jordan, I emailed and even called the hotel to arrange for us airport transfer and tours to Wadi Rum as it’s easier for us to completely rely on hotel and get arranged from the trusted place rather than do it myself with the help of third parties, drivers, etc. They reassured me not to worry, and that everything will be prepared. Everything was ok, we were met by the person, hired by Ata Ali hotel. But on the way to the hotel, the driver persuade us to cancel it and book another hotel, saying that Ata Ali is not good and not clean. Frightened by the fact that even DRIVER HIRED BY THIS HOTEL himself didn’t recommended it, we did so and booked the hotel he persuaded us. That was the moment when everything has changed to the worst: the hotel owner Ibrahim started calling driver asking for the reason I cancelled it, shouting at him and us. After 15 h. of flight I had to listen to negative and loud disputes between driver and owner over the phone. Then, owner decides to fire him while he is still driving us to the hotel (smart and professional act, right?). So, the next 1 hour to hotel the driver was shouting at me in front of my mom accusing us for him being fired because of us. So, this 1 h. of drive was very dangerous, aggressive as the driver was mad at us. We remained silent and didn’t argue with him, praying to remain safe until we arrive to the hotel. The owner persuaded us to Check-in in his hotel, saying that it is good and they will keep the room for us even if I cancelled it and booked another one. I was charged for 40$ for booking and cancelling a new hotel the driver was advertising us so hardly. Upon arrival to Ata Ali hotel, Instead of giving the keys to 2 exhausted woman (one of which is over 60 y.o.) after 15 hours of flight and let them go upstairs, Ibrahim demonstratively meets us with “How May I help you?”. I reply “we had a booking, my name is Jibek...”, He replies: “I don’t think your room is available, even if so, the rate has already changed as you cancelled it”, using a calculator and showing us a doubled price. (knowing that it’s his fault of sending us unprofessional driver, who made us to cancel it and book another one). Exhausted after flight I had no energy to argue and agreed even for a doubles price for everything just to get a key and go to the room to sleep. Good start, right? Next day I asked receptionist Yousf where I can exchange USD for local money, he said that he can exchange. Later on I realized that he gave me almost 14 dinars (20$) less than intl. rate. Next day I asked if they could arrange Wadi Rum tours for us. Having a choice of ordering the tours outside of hotel from different sources, Yusuf reassured us that they will arrange everything and no need to look for anyone else. When I asked to arrange the tour in the morning, he reassured us that it’s better to go afternoon (right at the peak of heat at midday - so he could sleep more). Completely relying on him (“locals know better”), we agreed, paying him 145 JD including lunch, entrance fees, all transportation to and from for Wadi Rum 3 h. We paid for comfort, however, we were driven by non English speaking rude guy in stinky, with no A/C, opened windows, old taxi car (good saving of money). When we arrived at the wadi rum entrance, we waited for another 30 minutes for Jeep. Our driver says that he will wait only 1,5 h, instead of 3. So, 2 women at the peak of heat, in car with no A/C, in the middle of desert waiting for 30 min for someone to arrive, While other local scammers approaching with different intentions.. Finally, somebody who supposed to, comes and requests for more money from us, even if everything was already pre-paid to the hotel. Surrounded by unknown men requesting money from us, me and my mom were very scared and wished to leave that place ASAP. However, somehow so-called “tour to Wadi Rum” started. Me, my mom and two so-called guides with no English entered Wadi Rum. No map, no any explanation, not even basic English, no lunch - we understood that we were blatantly deceived by hotel. Out of 10 sites, that supposed to be shown in the list of 3 h. tour, they showed us only 1 - Lawrence spring. When we asked for lunch, coz we were starving, they pretend not to understand English. We were already ready to pay any amount just to have some water and food. However, instead of taking us to any cafe, they drove us to visitor center, saying “sorry, finish”. Another 15 minutes, drivers were sharing our money (money we gave to hotel) between themselves, arguing loudly. Somehow we reached hotel. So,the hotel just made a profit of us (presenting driver as a guide, skipping lunch, etc.). I decide to check out after that, but receptionist Yousf doesn’t just let us go, saying that the rate has changed. When I ask why, he asks us to call his brother and ask him why. When I call his brother, he says to refer to Receptionist instead. They argue, talk while I am standing in front of them for about 20 min. Very professional! Later the apologies were given by the father of the owner, and he refunded us the “Wadi Rum Tour”. Those apologies were accepted, as he personally didn’t do anything wrong towards us. Very lovely and nice person. However, no apologies were expressed from Ibrahim and Yousf themselves. I highly don’t recommend this hotel, as the Receptionist Yousf and Owner Ibrahim are very unprofessional and rude with their guests. If you are planning to ruin your lovely vacation - go ahead and book this hotel, but I highly don’t recommend it to do this and have any tours or airport transfers arranged by them as they don’t have permanent drivers/guides they know very well, so they send some random people they hardly know, thus, putting you in trouble. Very bad experience, highly don’t recommend it to anyone!…
My husband and I stayed 2 nights in this hotel whilst visiting Petra and we were very pleased. Standards in Jordan are not always equivalent to European standards so we were pleased to find this hotel that was spotless, well decorated, cosy and good value for money, with a great service from staff. It’s worth noting that it is too far to walk to Petra from this hotel, so best to have a car (though only 6 minutes by car). For anyone visiting Petra and needing a clean, comfortable but affordable place to sleep, I recommend this hotel.