I just wanted to take this time to write a review and thank everyone for their amazing service. I first have to start off with the check in experience. We arrived around Wed Feb 24 at 1:45pm and check in took a little long as we were a group of 10 (we had more checked in later on). Our rooms were not ready until 3pm but no big deal. We changed into our swim wear in the hospitality room and got some drinks by the plaza. Diorisa at Reception is super friendly and I had prior communication with her before arriving. She was very patient with our group even when some had not received their covid results by email and made it her duty to get it printed for us. While waiting to check in, we were introduced to Eduardo who would be our concierge for the week as we were there for a wedding. Eduardo was very nice and friendly. He was super helpful in getting us the reservations we needed for the large group we were hosting (26 people). When my brother lost his phone on the property, Eduardo immediately alerted all the staff and my brother's phone was recovered. Turns out he left it over by the giant chess set. He even helped when my uncle left his coat over by the buffet area. THANK YOU EDUARDO! The food was amazing. Jacobo over at the grill made us the best burgers and nachos ever. Santo was hands on on getting all these people their drinks and mamajuana shots. All with a smile on their faces. The bartenders over by the pool and beach were all very attentive to our group and kept bringing us drinks throughout the day. I don't remember all of their names but the ones who stand out to me are the two Jeffreys, Alexander, Robert. WELCOME PARTY: We had scheduled a welcome beach party for our group on Friday Feb 26. Francina who was our wedding coordinator was on point every step of the way. As we were getting ready, she called us to inform that it was too windy on the beach for us to have our party and if we wanted to switch it to the terrace of the portofino restuarant. We are glad we took her advice as in the middle of the party, it started drizzling. Alexander was the bartender here for the night and kept coming with the drinks. Eddy our dj was amazing. WEDDING DAY: The wedding was scheduled at 5pm. We spent majority of the day at the bridal suite. If you are uncertain about the bridal suite, get it! It was nice to not have to run back and forth between rooms and have everyone relaxing in the bridal suite until it was time for the ceremony. We got our hair and make up done at the spa but our hair did not hold up as it was VERY windy during the ceremony. No big deal, but I will advise to go for an updo instead. The ceremony was at the beach as well as our cocktail hour. A double rainbow appeared during the ceremony and briefly after the ceremony, it rained. Thankfully it only lasted about 3 minutes and we were back on the beach taking group photos. Reception was at the seaside grill. The venue is BEAUTIFUL!!!! We had lobster and steak for the entree, sancocho for the starter, creme brulee for dessert. Everything was delicious. Seriously I have zero complaints. Alexander was with us this night also and partied with us. I can't wait to come back and host another event with Dreams Royal Beach. COVID TESTING: Since we were leaving on Wednesday, we got tested on Sunday afternoon. We checked in with Raquel at reception before being taking over to the Secrets side where the test is conducted. Raquel was so sweet and calming. She even went out of her way to calm my 10 yr old niece down and ordering her an ice cream sundae for the ride over to get tested. The nasal swab is the deep swab but it truly was not as bad as I expected it to be. I had SEVERE anxiety but it was fine! Forgotten of within 10 min (about as how as it takes to get the results). I am pleased to say everyone in our group tested negative! Yay! Room service was amazing. The food came warm and quick. Even when we ordered a pizza at 2am lol. Pools were a little chilly but we came from 23 degree weather back in NY so once in, all was fine. My maid Maria was very nice and thoughtful. I seriously got spoiled by the turndown service. The room was clean and spacious. Pool view with a jet tub on the balcony. All in all, there isn't a single complaint I have. I wish we could have stayed longer. There wasn't a meal I didn't enjoy or an employee that I wasn't grateful for. I have to give a special shoutout to Francina Rodriguez, our wedding coordinator. She made everything so easy. Even when 3 extra people showed up for the wedding 2 hours before the ceremony. She is on top of her game and she was so easy to get along with. She has surely made friends with me and my family. Please ask for her if you are having a wedding here. We trusted her with all back up decisions and she turned out to be right every single time. She was so patient with all of us which made the entire planning process easy and enjoyable. Dreams Royal Beach will see me again soon.…
The hotel it’s so amazing and nice I had a great time with my family met a lot of amazing workers and people from all around can’t regret at all but the entertainment was the best part and junior is the best of them
The best thing about this hotel is the employees. They are amazing and always willing to make your trip fun and relaxing. The bartenders are amazing Alexander went above and beyond for me and my family. And my butler Jean Carlos was with me every step of the way he made it easy for me to relax and was always available and with an amazing contagious smile on his face. Milciades the bell captain was also great I almost forgot something as I was leaving and he went and grabbed it for me. Also when I was tired of walking he was always willing to give me a ride. I wish I remembered everyone’s name but they were all so amazing!!!!
We had a great time at this hotel. The staff was very friendly and helpful at all times. Eduardo, Junior and Robert were exceptional. Definitely recommend coming to this amazing resort it’s a great place to relax and have a good time
I love it here! Super relaxing but the entertainment team is amazing! Along the beautiful beach and has a lot of activities to do, like parasailing and volleyball. Junior in the entertainment crew is super nice and friendly:-)