Just can say ,thanks to all of you,each detail,just blow my mind. Every one was just wonderfull,since the check in until the day we took a taxi to the puj airport. Excellent food.Argentinian rest. Just love it. Very clean resort. Friendly staff,i love this hotel.
Let me start off by saying I almost canceled my trip due to recent events but I’m so glad I didn’t ! I absolutely loved my stay. The room was clean and huge. I stood in the suite that had the rooftop jacuzzi. Honestly only got to use it once and it took forever to fill due to Low water pressure but that’s my only complaint. There was also no need to get money converted. They prefer American dollars so it’s better to come with plenty of 1’s 5’s and 10’s. It was my first time at an all inclusive so i was not used to the whole get up and leave situation (lol) i did make sure to tip at every restaurant i ate in. The resort is huge and there was always something fun to do. There were so many different restaurants for dinner if you did not want to eat at the main hall. The staff at the hotel were very friendly and there was not one person I came across that did not greet me. One of the nights I wanted to leave the resort to go to a restaurant I saw online and Rovin who works at guest services hooked me up! I had transportation to and from and also had a few hookups when i arrived at the restaurant. Mirian checked me in and out during my stay. She was very sweet and helpful. Overall my stay was great! I would definitely recommend and I’m already planning my return ! …
GRAND PALLADIUM is always one of the best Resort Hotels in the DR. It is Top quality in infraeststructure, food, rooms Etc. It is a memorable stay. Also they have a Sofa in the room that converts into a real 2nd Bed very confortable. Lots of restaurants and places to go and have fun without leaving the hotel.
Resort was very clean and friendly, staff waited on my family and made us feel special in every way possible. Suite was perfect distance to beach and pools. Luis took care of my family from the time we arrived till it was time to leave, can’t wait to come back!
My family decided to book this resort because it was one of the few resorts that offered both a kids (4-12yrs) and baby (0-3yrs) club. We have kids aged 2/4/7 and we wanted to take a few hours off each night to go out for an adults dinner at one of the many restaurants. The first day we arrived we decided to head to the pool and after a few hours we wanted a little break for ourselves and decided to check out the kids/baby club. They asked us for our phone # and to ensure whatsapp was installed in our phone so they could contact us in case of emergency which we really appreciated....big plus initially. The second thing to note is that baby club is closed from 1-2 because they're understaffed and need to take lunch. The 3rd note was that they wanted the parents to play with the child in the play area for 30 minutes and then wait in the lobby for another 30min to ensure the child settled into the atmosphere/environment. So, after this my wife decided she wanted to lay down for an hour given the long trip and I went off to the pool. An hour or so later one of the care workers came out looking for me with my 2yr old in hand. Didn't explain why, just dropped him off to me....weird, but whatever, figured my wife just let them know where I was and that they were closing shortly anyways. It was 6:30 or 7pm at this point and we dropped the 3 kids off around 4 or 5 I believe. I picked up my other 2 and we all went for dinner. The next day we did something similar, but put them in a couple hours earlier and then go for a nice dinner by ourselves. We arrived back at babyclub with the workers furious because our 2yr old was crying and they couldn't get him to stop. They also said that they tried contacting us but we weren't responsive and I noticed that my wife mistakenly missed two of the digits in my phone # on the paper sign-in form. So, we apologized but also asked why they were unable to console a 2yr old and they said that they tried "everything" but he wouldn't stop....odd, given that all of our children have been to daycare/Montessori and have different babysitters throughout the week. So, having mom & dad leave them for a few hours isn't new nor have we ever experienced this before. So, we figured that maybe he just had a bad day or something and chalked this day up to a oddity. The next day we decided to go out for dinner again, but this time we were going to drop them off closer to dinner time in order to limit the time in baby/kids club. 15min after dropping them off we received a call from the manager explaining that our 2 yr old had been crying for more than 30 min....that's right, 15min after dropping him off (he wasn't crying when we left him as he was watching TV) and that he'd been crying for 30min. We explained that we were just going for a quick dinner and they said ok that they were going to try to keep him happy until we arrived back, but that it wasn't normal for parents to not pickup their kid when he was crying.....we don't want our 2yr old to cry, but were very confused why they were unable to console him. It's not hard, just pick him up and/or distract him. He's not a tough kid compared to his older sister. When we arrived back to pick him up they were not happy and said that usually the parents pickup their kids when they're crying. They said it was because they care so much....we were very upset and honestly a bit guilty at the thought that we chose a nice dinner over our 2yr olds happiness. After this experience we didn't put our 2 yr old in baby club anymore, but did use the kids club with our older ones and started to notice some things over the next couple of days after talking to other parents who didn't put their kids in baby club. It helped explain why there were so few kids in baby club..... 1) The staff seem to be horribly understaffed 2) They augment staff at times by using general resort workers like the aquatics instructors...etc. No real skills development. 2)When one kid starts to cry in baby club it makes more work for them because other kids start crying as well. 3) The manager tries to put on a guilt trip about how much they care and why they call parents right away when a kid is crying. The kids club (4-12) was pretty good overall, so if you don't have very young kids then it will likely be good. My older kids enjoyed it for a short stay and some parents had exception things to say about it, but baby club was a horrible experience for us and we wanted others to be warned. Hopefully this novel of a review will help guide parents looking for something similar to a different resort.…
"I used the technology on their website to do a full room tour and that was very helpful in selecting a room that worked for my family."Read full review
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