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The Grand Reserve At Paradisus By Melia Palma Real

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Playa de Bavaro Paraje de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2354)
Pool & Beach (560)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Reserve At Paradisus By Meliá Palma Real
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 37 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Room & Suite (227)227
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
2,059Reviews193Q+A100Room tips
Traveller rating
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Popular mentions
Sarah O wrote a review Yesterday
1 contribution
STAFF: I cannot say enough positive things about the staff at the Grand Reserve. Our concierge, Carolina, went over and above to ensure we had a wonderful stay. She was immediately responsive to any and all of our requests, helped us with reservations to try each of the amazing restaurants on the property, and intentionally sought us out throughout the day to see if we needed anything. Marilin, a fantastic waitress in the buffet, was so genuinely warm and welcoming to us. FOOD: I am an adventurous eater and absolutely LOVED the array of options and quality of food at the Grand Reserve. My husband is a little less adventurous and would have liked having some less “creative” options for dinner in the various restaurants. RESORT/ROOMS: High-tech, clean, comfortable, and beautiful. COVID PROTOCOL: I was incredibly impressed with the COVID precautions taken at the Grand Reserve. I honestly felt better protected from the virus at this resort than I do visiting stores and public spaces back in the United States. They require gloves in the buffet, masks in common spaces, and minimal in-room HOWEVER: When I made my reservation, it was for the Reserve at Paradisus Palma Real – not the Grand Reserve. It was not until a week prior to our trip that I was notified we were "upgraded" to the Grand Reserve. While the Grand Reserve is definitely a 5-star resort, when we arrived and discovered the Paradisus Palma Real wasn't even open due to COVID, we felt deceived that we allowed to book there in the first place. All-in-all, it was a great trip, but the vibe at Grand Reserve is VERY family-oriented and that was not what we (a fun-loving couple celebrating our anniversary) were seeking for this trip.
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Review collected in partnership with Meliá Hotels International
Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: Swim-up rooms are well worth the money.
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Response from RepOnRD, Gerente at The Grand Reserve At Paradisus By Meliá Palma Real
Responded today
Dear K86SSsaraho, Thank you very much for taking the time to share your thoughts with us. We are glad to notice that you enjoyed your stay, the culinary experience, facilities and especially the received excellent service, which characterizes our company. It will be a pleasure for us to share your kind words with Carolina and Marilin. As a result of the consequences caused by this pandemic, several industries had to adapt their activities to guarantee the safety of their customers. In this regard, our industry was no exception and therefore the company launched the ¨Stay Safe with Melia¨ program in collaboration with Bureau Veritas, who provided guidelines to ensure that our services comply with the measures established by the Health Authority. We are very pleased to know that this program and its regulations have been appreciated by you during your stay; in this regard, we would like to mention that like you the Ministry of Tourism, through its Minister, after visiting our property, has applauded such measures. We would love to have another opportunity to host you at The Grand Reserve at Paradisus by Meliá Palma Real. Kind regards, Guest Service Center Management
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reganinSDQ wrote a review Feb 2021
Santo Domingo, Dominican Republic44 contributions11 helpful votes
+1
Hotel's Favourite
My wife surprised me with a birthday weekend at the Grand Reserve. It's a very new facility that is part of the Melia complex that we've visited many times. From our arrival, we were impressed! The first feelings on arrival continued through our departure, and I will try to objectify some of my observations. We had a personal concierge that was very service oriented, personable and professional. Ours knew the facilities and gave us space. He wasn't pushy with up-selling but helped us with our room/suite and reservations for the Japanese grill and the steak house. He was concerned with us having a perfect stay. The staff overall were an effective team for our stay. I've found that the quality of my experience in a resort hotel was based on the way it is managed. On arrival, the manager greeted us at the desk and made known that we could request his attention at any time. With the pandemic, real measures are being taken, in all facets of the operation. We saw constant cleaning of surfaces after guests left, such as tables or the desk. Everyone was wearing masks and there was a lot of distancing, in the restaurants and public areas. There weren't many other guests, but staffing was sufficient to keep wait times minimum to non-existent. Distances are always an issue in resorts. There is access to pools from the ground floor rooms. There are many activities that we didn't observe or participate in when it comes to the pools. This hotel is not on the beach, but is just a few minutes away on a tram, or about a 10 minute walk, with many tropical flowers on the way. The hotel is designed so you don't have long distances between your room and the restaurants and lobby.
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Date of stay: February 2021
Value
Location
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Room Tip: The rooms are suites with a lot of space, many drawers and places to hang your clothes. The...
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3 Helpful votes
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Response from Alexa Carolina Fuchs, Propietario at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 17 Feb 2021
Dear reganinSDQ, Thank you very much for taking the time to describe to us your first experience at The Grand Reserve. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you the authentic Paradisus Experience. For this reason, to realize that we exceed your expectations makes us happy. As a result of the consequences caused by this pandemic, several industries had to adapt their activities to guarantee the safety of their customers. In this regard, our industry was no exception and therefore the company launched the ¨Stay Safe with Melia¨ program in collaboration with Bureau Veritas, who provided guidelines to ensure that our services comply with the measures established by the Health Authority. We are very pleased to know that this program and its regulations have been appreciated by you during your stay; in this regard, we would like to mention that like you the Ministry of Tourism, through its Minister, after visiting our property, has applauded such measures. It would be a pleasure for us to receive you soon again. Kind regards, Guest Service Center Management
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allie-veras wrote a review 8 Apr
Chicago, Illinois1 contribution
Amazing experience. They went above and beyond for us. Moses, Antony, Basilio, Ernesto, Ariel, simply amazing, very helpful, outstanding customer service. Room service, impecable and quick. Kids zone, very very friendly, nice, our daughter Absolutely loved Carmen and Joana and their workshops and activities
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Review collected in partnership with Meliá Hotels International
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from Alexa Carolina Fuchs, Propietario at The Grand Reserve At Paradisus By Meliá Palma Real
Responded yesterday
Dear Allie-Veras, Thank you very much for sharing with us your amazing experience. We are glad to notice that you enjoyed your stay and especially the attentive service received from our team, for which we are characterized. It will be a pleasure for us to let them know about your appreciation regarding their hospitality. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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1224455 wrote a review 8 Apr
7 contributions
We had a wonderful trip at the grand reserve. We booked the swim up room and it was wonderful for our 3 young children! Our concierge Alvaro was very helpful And took care of all of our needs during our stay! Our kids also loved the habitat childcare and they had so many great activities that allowed us a few kid free dinners!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Alexa Carolina Fuchs, Propietario at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 2 days ago
Dear Lauren W, Thank you very much for choosing us as the destination for your family vacations. We are glad to notice that you enjoyed your family getaway and your Swim- Up Suite with a private patio and pool entrance. Moreover, we appreciate that you emphasized the received service from Álvaro and our Habitat kids club. It will be a pleasure for us to share your words with him. We are looking forward to welcoming you back for your next family vacation. Kind regards, Guest Service Center Management
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John G wrote a review 7 Apr
1 contribution
Our family stayed at the Melia Grand Reserve and everything was great. Our concierge, Jessica, went above and beyond even helping us locate a pharmacy that delivered. Some restaurants were closed due to Covid, but overall everything that was open was excellent. Speaking of Covid, the hotel felt very safe and clean and all the precautions were good. We had an outside swim up room and it was very private and quiet, which is just what we wanted. We would definitely stay there again. My only complaint would be the really aggressive sales people trying to sell us membership in the Circle. I actually didn't mind sitting through the presentation and learning about the properties from V. (the sales person), but then they kept bringing in new people to get us to sign up right then. They were condescending and obnoxious acting as if dangling some free trip was enough to get me to sign up without taking a moment to think it over before signing up for a 30 yr commitment...just gross. Skip the headache and free massage they offer and just go online if you're interested in learning more.
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Date of stay: April 2021
Value
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Response from Alexa Carolina Fuchs, Propietario at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 2 days ago
Dear Johnnythegray, First and foremost, we appreciate your shared experience and that you selected us as the destination for your trip to Punta Cana. We are glad to notice that you overall had a great time at The Grand Reserve and enjoyed the received service, facilities, and culinary experience offered. Please be sure we will recognize Jessica for delivering a great service to you. Please consider that, as sellers, they regularly use a direct style but clients have the last say. We would like to extend our apologies if at a given moment they felt harassed or their behavior changed once you declined the offer. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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PRICE RANGE
US$319 - US$845 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
432
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Frequently Asked Questions about The Grand Reserve At Paradisus By Meliá Palma Real
Which popular attractions are close to The Grand Reserve At Paradisus By Meliá Palma Real?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.4 km), Palma Real Shopping Village (0.5 km), and Akon's Jewel (0.4 km).
What are some of the property amenities at The Grand Reserve At Paradisus By Meliá Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Grand Reserve At Paradisus By Meliá Palma Real?
Conveniently located restaurants include Hard Rock Cafe Punta Cana, A Casa di Lorenzo, and Gustoso Gelato Gourmet.
Are there opportunities to exercise at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Reserve At Paradisus By Meliá Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Grand Reserve At Paradisus By Meliá Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is The Grand Reserve At Paradisus By Meliá Palma Real accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.