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Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$277
Free cancellation until 16/08/21
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 35 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Room & Suite (2,427)2,427
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
15Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
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32,451Reviews3,722Q+A100Room tips
Reviews
Traveller rating
- 22,089
- 5,449
- 2,709
- 1,129
- 1,077
Traveller safety
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Popular mentions
Everything is soooo good ... almost every single service is awesome... specially at the VIP pool area .. Elvido.. Genao best service at the pool area.. Hector the bartender is a rockstar himself... food AMAZING.... AMAZING AMAZING.... music all around the hotel ... every night... cleanness of the hotel amazing COVID 19 protocols updated including test in site... made my birthday awesome in every way...
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
+1
Hotel's Favourite
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
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Date of stay: December 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 Jan 2021
Dear 991loril, Thank you for your 5 star review regarding your recent stay with us. We will certainly share your comments with Deyaniris and Noel, they will certainly be happy to know their hard work and dedication are recognized. Our entire team looks forward to the privilege of welcoming you back. Rock On! Edward Then Customer Care “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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+1
Service is very high-quality, people are very positive. They don’t seem helpful,they just are! They like helping and they are genuine. Most important, people are happy here! Rooms are very clean, restaurants have high quality service and diversed and very tasty food, during covid period everything here is well-prepared, people are wearing masks inside, outside of course hotel guests don’t need to wear them, but for safety staff is wearing them at all times. Everywhere when You need to touch something, You have dispenser for Your hands to disinfect. When You forgot a mask from your room, there is no problem, all guys who open for You doors have it. hotel switched all the paper stuff like menus in restaurants for qr codes, which is safer and easier. Bravo! Lots of pools and restaurants. Free of charge we got wax (gramophone in eu), very nice experience! I came here with my girlfrend :) but it’s also good option for family. We have been on vacation for 10 days and i’m not happy i have to come back home. After 10 days i didn't spend an hour that was boring :) in My opinion, it’s one of the best hotels i’ve ever been In the whole world. I’m from europe, i’m sure i will come back again to this hotel. Thanks guys for good service and good management of this hotel! Good job! Yarol and Guy was very nice guy, he helped us with everyting we needed!!! Ps. For people who like Rock - it’s paradise!!!…
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 3 days ago
Dear Michal K, Thank you for your fantastic 5 star review! We are delighted that your time with us was a complete success. We will be sharing your comments with Yarol and Guy, surely they will be happy to know you appreciate their hard work and dedication. We hope to welcome you back soon to keep on rockin'! You rock! Edward Then Customer care "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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We had the best time at Hard Rock Punta Cana. There were 10 of us and it was a wonderful experience from start to finish. The check in was very easy and organized. We got to our rooms quickly and out by the pool to start vacation out right. The pools at this resort were really great, the service was exceptional. Especially Raymin and Elvido. They were the best servers we had and day after day we went back to the same pool, strictly because of Raymin and Elvido. The restaurants were amazing and the food was exceptional too. The entire staff at Hard Rock was excellent. We also had massages and they were awesome too! The hotel rooms were extremely clean, and all the staff did a great job with covid precautions. The testing done at the hard rock to be able to come back into the US was seamless and very easy and organized. We will def come back to Hard Rock Punta Cana!…
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
4 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 5 days ago
Dear lbrew10,Thank you for visiting us, It makes us very proud to know you appreciate the effort by our staff. It is our main goal to provide the best service to our value guests. We are happy to know you enjoyed your stay. Rock On! "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana¨
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Not worth it. The room was not clean. The hot tub was disgusting. The breakfast was no better than a 3-star US travel motel. Some of the dinners were good. The beaches were pristine and almost free from harassment of gift purchases. Here is what set me off, we unplugged the phone in the room to stop the unwanted sales calls. Someone came in and plugged the phone back in. Within minutes someone called us to go to the concierge to make our dinner reservations. Once we arrived, the woman told us our package included a spa discount and a free excursion. Not once did she tell us that we would have to suffer through some two-hour tour of crappy condos. What kind of fool would buy one of these and be locked into a tourist jail for life. Driving by them, there were many for sale signs from poor souls that were conned. Anyway, when we arrived for our excursion, in swimsuits, towels, and ready for the sun, that is when some fast-talking, EXTREMELY high-pressure sales guy pissed me off. He sat down from us while we were eating, and before he could finish his pre-recorded sales pitch, I sent him away. Multiple people tried to convince me to stay; it was like walking through a kennel with starving cats. It was AWFUL. We ran out of there; my mood and my day were ruined. Then I paid for a horse excursion, about 30 minutes on a horse, and 2 hours of high-pressure photo and gift sales, worse than a collection agency. Everything at the Hard Rock Hotel was dated, unglamorous, broken, or an upsell. I would avoid it at all costs. We left, and moved to a beach-side Air BnB and had a wonderful time.…
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: Stay far away from the little roads. The noise of vehicles is so loud.
See more room tips
4 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 4 days ago
Dear Ed R, Please allow us to thank you for taking your time to review your stay with us and share your valuable comments about our services; since we consider that this is the best tool we have to improve and provide the best customer service. We regret the inconveniences you had and apologize if you were not treated kindly and attentively by our staff. We will be sharing your review with our Management team and departments involved to take the appropriate corrective measures. We truly hope to have the opportunity to receive you once again and show you our commitment to our guests’ satisfaction. Edward Then Customer Care “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."
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PRICE RANGE
US$285 - US$755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.