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Lake Kivu Serena Hotel

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Ave de la Cooperation, Gisenyi Rwanda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (279)
Pool & Beach (63)
Dining (41)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lake Kivu Serena Hotel
Updated 04/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 10 hotels in Gisenyi
Location
Cleanliness
Service
Value
Travellers' Choice
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, French
353Reviews5Q+A64Room tips
Traveller rating
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Popular mentions
Zach R wrote a review 18 Sep
3 contributions
We really liked Lake Kivu. Kayaking in the lake was really fun. The hotel is nice and the pool has a good view of the lake. We were pretty tired when we arrived so we had room service which was very good.
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Date of stay: August 2021
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Tom wrote a review Jul 2021
Naaldwijk, The Netherlands31 contributions3 helpful votes
We’ve spend 3 days at Serena while the city was in lockdown. Everybody at Serena wants to give you a good time. The food is great (the chef is there everyday to make suee) and the guys at the pool and in the restaurant are more then friendly! A special attention to Leon. He helped us with the broken window of our car (there was a mechanic within 30 minutes) and made sure that we had our permit to drive to Volcanos. A top guy! Only the beds are a little bit dated and due for replacement.
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Date of stay: June 2021Trip type: Travelled as a couple
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Kim G wrote a review Jul 2021
Toronto, Canada927 contributions194 helpful votes
We were impressed by the safety and protocols in place at this property. Upon arrival you have your temperature taken by a touches system, you are then directed a set of sinks to wash your hands. Your luggage is also sprayed before being taken to your room. Front desk staff is wearing masks and they are behind plexiglas glass so everyone is securely checked in. We found the staff to be most helpful - printing of required PCR tests, a slightly later check out time, assistance with luggage, etc. Our room was a nice size with a balcony that we enjoyed that overlooked the pool. The furnishings were in good shape and the room was clean. Bathroom was good. Our meals at the hotel were all very good. Breakfast buffet was enormous with so many choices. Food and beverage staff was all very efficient and professional. The pool was lovely - with a small children's pool as well. We didn't really use the beach as our time was limited but it looked nice as well. Would recommend as a very nice spot for relaxing and enjoying the surrounding area.
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Date of stay: June 2021
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Awaywegoagain22 wrote a review Jul 2021
London301 contributions109 helpful votes
We spent two very pleasant nights at the Serena Lake Kivu. Although the rooms are quite small, it was a very comfortable stay. The view of the lake from our balcony was lovely. The bed was comfortable and bedlinen and towels good quality. We really enjoyed the food here, the breakfasts are exceptional in their variety. The staff are professional and courteous. I would have no hesitation in staying here again.
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: All rooms seemed to have a lake view
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Luc Victor wrote a review Jun 2021
.717 contributions125 helpful votes
The Lake Kivu Serena in Gisenyi has a very rustic and colonial appeal. One of the things that really caught my eye was how they were able to merge modernity without having to sacrifice the bucolic and laid back appeal that it has. The staff were wonderful and made you feel very welcome. They also made sure you were well attended to and knew where all the amenities were. They even printed out my PCT test for me. The room I got was very comfortable and I had a balcony with the lake view. The breakfast buffet was typical Serena - with a lot of amazing choices. Dinner at the Kyoga restaurant was likewise excellent with healthy options for all types of palates. The internet connectivity was strong with good bandwidth so you can go ahead with an online meeting uninterrupted. For those who want something quaint and quiet, this is one place you can go to.
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Date of stay: June 2021
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PRICE RANGE
US$195 - US$297 (Based on Average Rates for a Standard Room)
LOCATION
RwandaWestern ProvinceGisenyi
NUMBER OF ROOMS
72
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Frequently Asked Questions about Lake Kivu Serena Hotel
Which popular attractions are close to Lake Kivu Serena Hotel?
Nearby attractions include Go Gisenyi Tours (0.8 km) and Congo Nile Trail (0.3 km).
What are some of the property amenities at Lake Kivu Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Lake Kivu Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Lake Kivu Serena Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Lake Kivu Serena Hotel?
Conveniently located restaurants include New Tam-Tam Bikini Bar & Restaurant, The Bistro Wine Garage, and One Degree South - Bar and Grill.
Are there opportunities to exercise at Lake Kivu Serena Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lake Kivu Serena Hotel have an airport shuttle?
Yes, Lake Kivu Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lake Kivu Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lake Kivu Serena Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lake Kivu Serena Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lake Kivu Serena Hotel?
The staff speaks multiple languages, including English and French.