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This review is directed at the hotel's reservation process and not the actual hotel rooms or amenities.
After significant research and excitement, I booked my reservation at the Canyon Suites for New Years Eve to celebrate my 1 year anniversary. My reservation was confirmed by...More
1 Thank Arastoo T
Response from Jordan C, Manager at The Canyon Suites at The PhoenicianResponded 3 weeks ago
I am so disappointed to hear about your collective experience regarding this whole situation. I will be reaching out to our reservations department so I can gather all of the details and fully understand the circumstances that led to this decision. Please email me at...More
From the moment you pull up into the Canyon Suites entrance until the day you leave, you will be treated like royalty. They remember your name, your car, how you like your coffee, and so on. Dillon was wonderful to work with, if you needed...More
I visited Phoenix in October to attend a concert and wanted to add 2 more days to my trip by relaxing at The Canyon Suites at The Phoenician.
Below are my experiences and please judge for yourself if this property is
2 Thank Vivian S
Response from Jordan C, Manager at The Canyon Suites at The PhoenicianResponded 10 December 2017
Thank you for sharing your valuable feedback and I am beyond disappointed that your most recent visit fell short of the expectations you expect when staying at a Luxury Collection property. I know our management team is in the process of reaching out to you...More
We cannot describe this place other than amazing. They treat you like royalty. The service is the best I have ever had at any five star hotel! My wife could not find a pair of shoes they went up to our room to find it....More
Thank Mo L
Response from Jordan C, Manager at The Canyon Suites at The PhoenicianResponded 4 weeks ago
We all at the Canyon Suites are beyond elated that your stay went far past your expectation's and the promise of five star service was not only met but exceeded. I will be sure to pass your kind words along to Jacob and let him...More
My wife and I stayed at the Canyon Suites at the Phoenician last month and enjoyed our stay for the most part. We have stayed at the Phoenician a few times over the past 20 years and always enjoyed the property, its features and the...More
Response from PhoenicianManager | Property representative |
Thank you for your question. The Canyon Suites is a "resort-within-a-resort" on the grounds of The Phoenician. As the only AAA Five Diamond, Forbes Five Star hotel in the greater Phoenix area, the property provides a more... More
Thank you for your question. The Canyon Suites is a "resort-within-a-resort" on the grounds of The Phoenician. As the only AAA Five Diamond, Forbes Five Star hotel in the greater Phoenix area, the property provides a more exclusive and luxurious guest experience. Completely redesigned in summer 2016, the 40 suites and 20 rooms resonate with a residential, contemporary elegance - an upper up-scale ambiance from The Phoenician. Each accommodation offers views of the pool and Camelback Mountain, or the golf course and valley beyond. We hope to welcome you to The Canyon Suites in the near future.