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Staff here has been great. Went out of there way to make my stay Great. Thanks for your help. The GM went out of his way to get me to the hotel and when I got there Danny helped me get my service dog and...More
The rude manager at Motel 6 Studio 6 Phoenix/ Scottsdale West, Patricia Manzanares needs to be educated on the rights of Americans with disabilities.
The fourth night of my stay she and a man pounded on my door demanded to enter my room and a...More
Thank Susie B
Response from 6Team, Brand Experience Team at Motel 6 Studio 6 Scottsdale WestResponded 16 May 2018
Susie, The service experience you describe is not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your stay to...More
I stayed here last week and the hotel was booked and paid for before my arrival but when I got there the night manager asked that I put down a security deposit. My company has booked rooms multiple times and have people staying there right...More
Response from 6Team, Guest Relations Manager at Motel 6 Studio 6 Scottsdale WestResponded 11 April 2018
Henry, Thank you for sharing your concerns. Please know the service issues you describe are an exception to our guest commitment, and as such, we apologize. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with...More
Please, lets remember we are talking about a Motel 6. With that said lets get started.
I paid over $120.00 for a one night stay, booked it through Booking.com.
Booking.com stated that the room came with a microwave and coffee maker in the room. (my...More
Response from 6Team, Guest Relations Manager at Motel 6 Studio 6 Scottsdale WestResponded 23 March 2018
E Pfeffer, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a clean, comfortable stay and are disappointed your visit...More
We arrived to check in and the woman at the desk said she had to check to see if the room was ready and came back and said it was. Now the problem is if she checked this room she should have known that it...More
Thank G O
Response from 6Team, Guest Relations Manager at Motel 6 Studio 6 Scottsdale WestResponded 20 March 2018
Dear Guest, Thank you for sharing your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the odor concern you describe. Please know that the conditions you describe are atypical to Motel 6 standards for quality...More