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Embassy Suites by Hilton Phoenix Airport

1,128 reviews
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Traveller (117)
Room & Suite (64)
Pool & Beach (10)
Overview
  • Excellent31%
  • Very good21%
  • Average19%
  • Poor16%
  • Terrible13%
Travellers talk about
Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Phoenix Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,128)Write a Review
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All reviewshappy hourthe manager's receptionmade to order breakfastan older hotelcomplimentary breakfastthe shuttle drivernice poolsquaw peakbusiness tripspring trainingcooksroomy
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1 - 5 of 1,120 reviews
Reviewed 2 days ago

This is an original Embassy Suites, about 40 years old, so there is no atrium, no cozy lounge for a quiet drink or a meal, so if that's what you're looking for, keep looking. It wasn't that bad: The rooms were clean, and the beds...More

Thank Lilydogone
Hotel's Favourite
Reviewed 19 October 2017

My husband and I "accidentally" ended up at this hotel (we were voluntarily bumped by our airline and they put us up at the Embassy Suites for the night). We wish we could have stayed longer ! Front desk personnel, especially Amanda, were very helpful...More

2  Thank Donttravelenuf
Response from johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix AirportResponded 10 November 2017

Thank you so very much for your awesome review of our hotel! We are delighted to read your highly detailed review!! We hope to see you again in the future.

Reviewed 5 days ago

The hotel is dated. Hot tub same temp as pool. Place is run down. Need space heaters to heat room. Checkin staff was awful. I can't believe this is an Embassy Suites let alone a Hilton property. Don't stay here just because it is close...More

Review collected in partnership with Embassy Suites Hotels
Thank rebeccacarter2018
Response from johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix AirportResponded 3 days ago

We apologize for your experience with us. We value your stay with us and hope to make it right in the future.

Reviewed 1 week ago

After reading reviews on different sites, I was worried I had made a mistake booking a room at this hotel. My fears were put to rest upon arriving. We were treated like royalty even though we looked ragged after a day of sightseeing. The room...More

1  Thank kasilbeach
Response from johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix AirportResponded 1 week ago

Thank you for your review. I am glad to hear that you have enjoyed your stay with us. We look forward to seeing you again.

Reviewed 1 week ago

I would like to extend special thanks and special acknowledgement to the Food Service staff. Specifically, JR, Gabby, & Alma have been exemplary in the service & customer care they provide.They are genuinely engaged in greeting each guest,making them feel welcomed and cared for.They are...More

Review collected in partnership with Embassy Suites Hotels
1  Thank Marina L
Response from johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix AirportResponded 1 week ago

Thank you so very much for your awesome review of our hotel! We are delighted to read your highly detailed review!! We hope to see you again in the future.

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About
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Restaurant
Details
Price range
US$125 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (117)
Room & Suite (64)
Pool & Beach (10)
Dining (8)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Dave O
15 March 2017|
Answer
Response from johanna g | Property representative |
Price quoted is for up to 2 adults. After 2 adults the price increases $10 for each adult. No charge for kids under 18.
0
Votes
donnaree
10 September 2016|
AnswerShow all 6 answers
Response from Vanessa_ESPHXAirport | Property representative |
Smoking is permitted on the balcony. Please request a smoking room if available.
0
Votes
Scott A
19 February 2016|
AnswerShow all 3 answers
Response from Harry W | Reviewed this property |
Yes, the shuttle will take most anywhere downtown.
0
Votes
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12
Room Tips
"$th floor away from the pool is best."
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"for a bit more quiet, choose the corner rooms"
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"Maybe away from the pool."
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"Get an upper floor, the surrounding area is primarily low-income."
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