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Best Western InnSuites Phoenix Hotel & Suites

1,042 reviews
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Traveller (122)
Room & Suite (192)
Pool & Beach (48)
Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“social hour”(50 reviews)
“northern avenue”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western InnSuites Phoenix Hotel & Suites
Special Offer: BOOK DIRECT & SAVE
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Reviews (1,042)Write a Review
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438
312
145
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46
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All reviewssocial hournorthern avenuefree beer and winedreamy drawpretzelshappy hourpresidential suitejacuzzi tubbreakfast roomno elevatorgreat place to stayyogurtclean roomshot breakfasteasy accessbed was comfortablefree breakfast
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1 - 5 of 1,005 reviews
Reviewed yesterday via mobile

This is an older property that will be very nice when remodel is complete. Sad to have the happy hour with workmen laying tile 4' away and a cement truck pouring after 5pm. Jackhammer was awful. Room nicely redone except door was about 2" short...More

Thank tchrs
Hotel's Favourite
Reviewed 3 weeks ago

Good hotel for what it is. Stayed in one of the newly renovated rooms. Great bed (brand new Simmons mattress), fantastic upgrades in the bathroom, great carpet. Overall, I'd say the the interior really surprises how nice it is compared to the outside of the...More

Thank molly12qw
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 3 weeks ago

We appreciate your awesome feedback "Molly12qw"! I will let the Housekeeping department know of your kind words towards the cleanliness of the room. We love to exceed guest expectations and go above and beyond for everyone! We are excited for the renovation to be completed...More

Reviewed 1 week ago

This hotel was recently renovate rooms that are quite nice and comfortable. The hotel lobby and breakfast area is still under construction. The check-in process was very efficient. The breakfast was the standard fare. Dining options for dinner in the area are good.More

Thank CincyBob
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 1 week ago

Thank you for your feedback "CincyBob". We are very excited for our renovation to be completed by the end of February. It is great to hear that you still had a good time during our remodeling. Please come back and check out the finished product...More

Reviewed 1 week ago via mobile

This is a very nice inn. Near freeway and very easy to the international airport. Currently they are in upgrade mode for some rooms and lobby. Very nice pool and rooms. Bountiful breakfast with attendents whom really care. Evening socal hour with free beer, wine...More

Thank Gyro1954
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 1 week ago

Thank you for your feedback "Gyro1954". We are remodeling the whole hotel and are excited to see the finished product towards the end of February. We thank you for your kind words about the breakfast attendants. we strive to go above and beyond for everyone!...More

Reviewed 2 weeks ago

This hotel is in the middle of a major remodel. Saw cutting tiles morning to night seven days a week in guest rooms and in the walkways. Yes, even on Sunday till after 5 pm. Jack hammering out the concrete ramp. Dust everywhere. Constant noise....More

Thank Gregory J
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 2 weeks ago

Thank you for your feedback "Gregory J"! I do apologize about the inconvenience of the remodel. I understand that you are a repeat guest and I hope you come back when the remodel is finished at the end of February 2018. We are very excited...More

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123456201
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$119 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$119 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
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Traveller (122)
Room & Suite (192)
Pool & Beach (48)
Dining (35)
Amenities (19)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Ebony K
18 February 2018|
AnswerShow all 5 answers
Response from Harold H | Reviewed this property |
Downtown is pretty spread out so it depends where you are going You will on a main street heading to downtown so a bus may work. you might ask the front desk if they have a shuttle that would work enjoy
1
Vote
Kanthi P
11 January 2018|
AnswerShow all 5 answers
Response from Nick T | Property representative |
My apologies for the delay. We will be finished with the renovation by the end of February. As for the water issues, these are being corrected as we find them. Nick Thompson - General Manager
0
Votes
Luv2Boovas
12 September 2017|
AnswerShow all 7 answers
Response from Nick T | Property representative |
Hello, Pets allowed based on the availability of pet-friendly rooms. We are pet-friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be... More
0
Votes
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123456
Room Tips
"Try and get a quiet room away from the saw cutting"
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"Avoid construction time"
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"Ask to see the room before you check in"
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"Try not to pick rooms 100-114, where people walk by all the time."
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