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Sheraton Grand Phoenix

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Traveller (485)
360
Panoramas (8)
Dining (84)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Great View
HOTEL CLASS
1,776Reviews
895Photos
21Q+A
100Room tips
Traveller rating
  • 926
  • 609
  • 146
  • 47
  • 48
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Popular mentions
A lovely hotel and an ideal downtown location. Given its proximity to the airport (5 miles), one would think the hotel would offer regular shuttle service, but no. Other issues I encountered during my stay: -in spite of 4 requests for extras towels ( 3 via the app, 1 in
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Response from TeamMarriott, Manager at Sheraton Grand Phoenix
Responded yesterday
Dear ronaldn802, Thank you for staying with us and for taking the time out of your day to provide a review. We want to extend our sincerest apologies for the delayed service you encountered with our housekeeping department upon arriving back to our hotel, and for their failure to promptly deliver the towels you had requested on multiple occasions. We take the servicing of our guestrooms very seriously and have procedures in place to keep oversights such as this from happening. Your feedback has been shared with our Executive Housekeeper and steps are being taken to ensure we are more diligent responding to our guests' requests going forward. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see that this was an isolated incident. We hope that you will give us the opportunity to prove this to you on your next visit. BL Hotel Manager
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The staff is very professional, friendly and courteous. The breakfast is decent and all dishes served are good. The fruits are super good. The choice of bread is large. The orange juice is 100%, and not chemical. The rooms are quiet, well equipped and the curtains provide
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Response from TeamMarriott, Manager at Sheraton Grand Phoenix
Responded 2 days ago
Dear fab2019, Thank you for being our guest at the Sheraton Grand Phoenix. It is rewarding to know you enjoyed our delicious breakfast offerings and that our team left a great impression. However, we are sorry for any convenience you had during your stay. We look forward to hosting you again soon. BL Hotel Manager
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Stayed on the Club Level while attending a conference. Employees were all great - very friendly. Club room breakfast was also very good - and again - employees excellent. On the negatives - room was not fully stocked when I checked in - missing toiletries and also no laundry
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Response from TeamMarriott, Manager at Sheraton Grand Phoenix
Responded 3 days ago
Dear Mark T, Thank you for staying with us and for taking the time to leave us your feedback. Our goal is to ensure every guest enjoys a friendly, accommodating and genuinely caring experience, so we regret to hear that your stay with us was anything less than perfect. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, BL Hotel Manager
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Our stay was definitely below what we expected. We were visiting Phoenix for a couple of days, and decided to stay at the Sheraton Grand Phoenix. The guest check in process was very convenient and friendly, however, this is where the positives ended. After going up to our
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Response from TeamMarriott, Manager at Sheraton Grand Phoenix
Responded 1 week ago
Dear Wiseowl972, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please contact the loss prevention team of our hotel at 602-817-5388 and we will look into this matter further. BL Hotel Manager
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This is a nice business hotel in downtown Phoenix. It seems to be within walking distance of many restaurants. The one comment that I have is not a positive one. I called ahead to ask if they could have my room ready if I arrived early and they said yes. Then when I got to the
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Response from TeamMarriott, Director of Sales and Marketing at Sheraton Grand Phoenix
Responded 1 week ago
Dear Jagsas, Thank you for your recent review regarding your stay. Please accept our apologies for our associates not being attentive to your needs in regard to your check-in and for the unsatisfactory service you received. We have shared your feedback with our front desk to ensure we are accommodating our guests needs to the best of our abilities and we are grateful for your patience. We hope you will reconsider and stay with us again as we would like you to have the exceptional experience you deserve. D.B. Director of Sales and Marketing
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12345669
Since I was out and about mostly during the day, I parked on the street a couple nights which is free after 9pm or 10pm. There is also a parking lot used by NBC staff behind the hotel that is cheaper. I was lucky enough to get parking on the street each night so I did not pay the hotel parking fee. Downside to street parking you have to be up to feed the meter if you are not leaving when parking starts up again in the morning.
1 vote
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Does the hotel charges for receiving parcels?
I think they don't charge.
0 votes
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I know the hotel is smoke free. Where can you smoke outside?
Out by the car pick up is where I saw people smoking
0 votes
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Are there coffee pots in the rooms?
Yes
0 votes
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12345
"Facing the back side"
"I enjoyed my mountain view room and the other side would be the stadium view."
"Better to be away from the ice machine if it is used much."
"I choose to stay on a lower floor for personal reasons. Higher floors had more spectacular views of surrounding Phoenix."
"For the best City Views go to the 12th floor or higher, there are a couple short office buildings around the hotel."
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12345620
PRICE RANGE
US$222 - US$478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton phoenix
FORMERLY KNOWN AS
Sheraton Phoenix Downtown Hotel
LOCATION
United StatesArizonaCentral ArizonaPhoenix
NUMBER OF ROOMS
1000
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