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Sheraton Grand Phoenix

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Traveller (442)
Room & Suite (337)
Dining (79)
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Overview
  • Excellent55%
  • Very good34%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“convention center”(280 reviews)
“the club lounge”(43 reviews)
“lobby bar”(40 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Grand Phoenix
Special Offer: Breakfast for 2 Included
Offers from Sheraton Grand Phoenix
Special Offer: Breakfast for 2 Included
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Nearby Hotels
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Reviews (1,701)
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1,644 results
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869
565
128
42
40
Show reviews that mention
All reviewsconvention centerthe club loungelobby barchase fieldroom serviceself parkingwithin walking distanceheart of downtownbeautiful hotelmovie theaterstarbucks coffeehotel restaurantattended a conferencebusiness hotelper daybusiness tripfree internet
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1 - 5 of 1,644 reviews
Reviewed 1 week ago via mobile

It’s a straight 3 stars from us as the bath tub hadn’t been cleaned properly on arrival as several hairs were present. The parking is confusing and there is no point in valeting your car as the self park is connected easily to the elevators....More

Thank NZKirst
Response from TeamMarriott, Director of Sales and Marketing at Sheraton Grand PhoenixResponded 6 days ago

Dear NZKirst, Thank you for your loyalty as a Starwood Gold Preferred Guest and choosing our hotel for your three-night stay in Phoenix. We are truly sorry we did not meet your expectations and fell short of delivering the standard you are accustomed to receiving...More

Hotel's Favourite
Reviewed 27 February 2018

My wife and I enjoyed an absolutely amazing visit here to the .. taa-daa envelope please .. Sheraton Grand Phoenix, 340 North 3rd St and East Van Buren St, in the heart of downtown Phoenix, AZ. Disclaimer : My wife and I live in Alaska....More

1  Thank kanbaatar
Response from Nic_PHX, Executive Management at Sheraton Grand PhoenixResponded 28 February 2018

We enjoyed having your group in-house. Because customer care is among our highest priorities here at the Sheraton Grand Phoenix, it is very gratifying to read your kind comments, and to know that your stay was so enjoyable, in part because of our staff members....More

Reviewed 1 week ago

An OK hotel - one of those OK but corporate type of places that one stays in when doing conferences. Staff were OK, stay was fine, room was fine, food was fine... everything was fine. Nothing bad to be said - it was OK, efficient...More

Thank itstheflyingdutchman
Response from TeamMarriott, Director of Sales and Marketing at Sheraton Grand PhoenixResponded 1 week ago

Dear itstheflyingdutchman, Thank you for reviewing your visit at our hotel. Although we are glad to see you were happy with your accommodation and were overall pleased with your stay, we apologize for falling short of delivering a spectacular experience. We hope you were able...More

Reviewed 1 week ago

Good hotel with all the amenities. It is close to (actually in the middle of) ASU. It is close to the convention center and lots of restaurants and activities. Staff is very friendly and nice! If you are traveling with a group, make sure you...More

Thank Mara_Mousie
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 1 week ago

Dear Mara_Mousie, We are happy to know you enjoyed your stay at the Sheraton Grand Phoenix. Thank you for the kind comments of our service, location and amenities we offer. We absolutely loved having you and your family - stop by again soon! D.B. Director...More

Reviewed 1 week ago

Only a block form the Convention Center is the Sheraton , which is good considering the temperature was about 100 F or 41C most days . The rooms are fine as are the bathroom . As usual some maintenance is required to keep this type...More

Thank Sam K
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 1 week ago

Dear Sam K, Thank you for the great review! It is always nice to read we met your expectations and that you could experience our true oasis in the heart of downtown Phoenix. It was our pleasure serving you at the Sheraton Grand Phoenix, and...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$136 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (442)
Room & Suite (337)
Dining (79)
Pool & Beach (46)
Amenities (51)
Business Centre & Event Rooms (9)
Family and Play Areas (4)
Questions & Answers
Ask a question
Dawn P
14 May 2018|
AnswerShow all 2 answers
Response from Mike C | Reviewed this property |
People were smoking on the sidewalk out back of the hotel when we visited.
0
Votes
Ellen m
15 April 2018|
AnswerShow all 5 answers
Response from Loree60 | Reviewed this property |
Yes and microwave
0
Votes
avalonexchanger
22 March 2018|
AnswerShow all 10 answers
Response from CindyLou2013 | Reviewed this property |
sorry called the light rail and at airport it is 44th street and Washington
0
Votes
Room Tips
"Stayed at the end the hall on 16th floor. Great view, very quiet. See photo of view."
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"View from the rooms which are above 15th Floor is amazing."
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"Good stay and walking distance to many things"
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"Views in higher floors are great."
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