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All reviewsomaha steakhousekoi pondbeautiful atriumcheesecake factorythe manager's receptioncook to ordermade to order breakfasthappy hourcomplimentary breakfastrestaurants and shoppingeach morningfront desk staffspacious roomsbusiness tripbiltmorelobbycamelback
This hotel is in a great, super safe location. The hotel amenities are terrific and the inside of the hotel is really unusual. However, the rooms themselves are a little dated and could use some attention. The shower is not exactly sparkling clean and the...More
I attended a convention at this hotel and the main center of the hotel was a lovely garden complete with gardens and bridges. The rooms are lovely and the staff are very welcoming and accommodating. The rooms are around a central area which has trees,...More
Response from Benjamin T, Director of Fornt Office at Embassy Suites by Hilton Hotel Phoenix BiltmoreResponded 11 November 2017
Thank you so much for all of the kind words, it is like an Oasis! May you have safe travels and we look forward to welcoming you back soon.
I picked this hotel due to the location between the airport and the surgical center. I held my breath as recent reviews were not too good. The positives were the front desk and restaurant/bar staff; very courteous and friendly. The bed was comfortable, shower pressure...More
I called to tell them I was stuck out of town and would check in a day later than expected. I said I would pay for the unused night. They would not let me check in a day late and would not hold my reservation....More
Very disappointed with the exploitive cost and extremely poor food quality. I do not feel the cost equaled the quality of the room and service. Windows should be double glazed...traffic noise was loud and interfered with sleep.
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Response from 504lydiap | Reviewed this property |
The evening manager's reception is from 5:30 to 7:30 every day!
and breakfast M-F is 6-9 and S&S 7:30 - 10:30!! The Ladies at
the break fast are AWESOME!! And all of the bartenders are
fabulous as well!!