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Embassy Suites by Hilton Hotel Phoenix Biltmore

1,145 reviews
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Traveller (178)
Room & Suite (218)
Dining (63)
Overview
  • Excellent40%
  • Very good28%
  • Average16%
  • Poor10%
  • Terrible6%
Travellers talk about
“omaha steakhouse”(83 reviews)
“koi pond”(25 reviews)
“beautiful atrium”(17 reviews)
Free Internet
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Hotel Phoenix Biltmore
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,145)Write a Review
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70
Show reviews that mention
All reviewsomaha steakhousekoi pondbeautiful atriumcheesecake factorythe manager's receptioncook to ordermade to order breakfasthappy hourcomplimentary breakfastrestaurants and shoppingeach morningfront desk staffspacious roomsbusiness tripbiltmorelobbycamelback
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1 - 5 of 1,132 reviews
Reviewed 5 days ago via mobile

This hotel is in a great, super safe location. The hotel amenities are terrific and the inside of the hotel is really unusual. However, the rooms themselves are a little dated and could use some attention. The shower is not exactly sparkling clean and the...More

Thank Jen A
Hotel's Favourite
Reviewed 9 November 2017

I attended a convention at this hotel and the main center of the hotel was a lovely garden complete with gardens and bridges. The rooms are lovely and the staff are very welcoming and accommodating. The rooms are around a central area which has trees,...More

Thank GinkaMG
Response from Benjamin T, Director of Fornt Office at Embassy Suites by Hilton Hotel Phoenix BiltmoreResponded 11 November 2017

Thank you so much for all of the kind words, it is like an Oasis! May you have safe travels and we look forward to welcoming you back soon.

Reviewed 5 days ago

I picked this hotel due to the location between the airport and the surgical center. I held my breath as recent reviews were not too good. The positives were the front desk and restaurant/bar staff; very courteous and friendly. The bed was comfortable, shower pressure...More

Thank Caryn S
Reviewed 6 days ago

I called to tell them I was stuck out of town and would check in a day later than expected. I said I would pay for the unused night. They would not let me check in a day late and would not hold my reservation....More

Thank Reb_kayak
Reviewed 1 week ago

Very disappointed with the exploitive cost and extremely poor food quality. I do not feel the cost equaled the quality of the room and service. Windows should be double glazed...traffic noise was loud and interfered with sleep.

Review collected in partnership with Embassy Suites Hotels
Thank michaeleugenen
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast included
Banquet Room
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$166 - US$413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (178)
Room & Suite (218)
Dining (63)
Pool & Beach (41)
Amenities (18)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
KPGoldstar
9 August 2017|
AnswerShow all 3 answers
Response from carol4045 | Reviewed this property |
I believe the TV is a 42". About 100 basic channels plus I think HBO and pay to play Movies.
1
Vote
cgcheah1
20 November 2016|
AnswerShow all 6 answers
Response from Valarie24 | Property representative |
We do not offer smoking rooms. All our rooms are non-smoking.
0
Votes
Mary Ann f
9 April 2016|
AnswerShow all 4 answers
Response from 504lydiap | Reviewed this property |
The evening manager's reception is from 5:30 to 7:30 every day! and breakfast M-F is 6-9 and S&S 7:30 - 10:30!! The Ladies at the break fast are AWESOME!! And all of the bartenders are fabulous as well!!
0
Votes
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123
Room Tips
"Avoid ground floor rooms"
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"Do not choose a room facing the west. With the lack of air conditioning, you will be hot!"
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"Inspect your room carefully before moving in..."
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"Do not stay on the main floor/front-facing part of the hotel if you end up booking."
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