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Traveller (183)
Room & Suite (106)
Dining (23)
Overview
  • Excellent74%
  • Very good15%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“deluxe casita”(26 reviews)
“boutique hotel”(27 reviews)
“wine cellar”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Reviews (405)
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Traveller rating
288
63
21
13
16
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LanguageEnglish
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288
63
21
13
16
Show reviews that mention
All reviewsdeluxe casitaboutique hotelwine cellarresidential neighborhoodfresh baked cookiesdrop barbeehive fireplacephoenix areaturn down servicebeautiful experiencegrounds are beautifulfront officereception areawalk in closettwo night staychocolate covered strawberriesget away
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1 - 5 of 401 reviews
Reviewed 1 week ago

I really wanted to like this place. We had eaten at Lon’s in the past and found the place charming. So when our anniversary arrived, I reserved their Summer in Paradise package. The check-in was awkward. There was no friendly banter, just asked for my...More

1  Thank Luv-on_the_run
Response from Pam S, Guest Relations Manager at Hermosa InnResponded 1 week ago

Luv-on_the_run, Thank you for taking the time to relay the details of your stay. It is our goal that our guests have a wonderful stay and leave with a memorable experience. We apologize that we fell short. One of the things that many guests enjoy...More

Reviewed 16 July 2018

An amazingly relaxing place. Hard to believe it's right in the middle of the city. The room was cool, dark, and comfortable. The restaurant is amazing. It's a small-ish property, so it's easy to check out from the world around and regenerate.More

1  Thank Robert S
Response from Pam S, Guest Relations Manager at Hermosa InnResponded 16 July 2018

Robert S, I am so glad to learn that you found our hidden gem so relaxing and a great place to escape from one's daily routine. We do hope to welcome you back again soon - and perhaps stay a bit longer on your next...More

Reviewed 13 July 2018 via mobile

My husband I stayed her 2 nights and it was wonderful! Very relaxing and a wonderful staff! The food and drinks were all amazing. Everyrhing was so top notch that I want to make sure I mention everyone individually. Michelle at the front desk was...More

1  Thank DenKeb
Response from Pam S, Guest Relations Manager at Hermosa InnResponded 16 July 2018

Deneb, Thank you! Thank you! Thank you for your wonderful review! We appreciate your mention of the excellent service you received. Our team members are an integral part of the Hermosa experience and we pride ourselves on providing personalized service. I will make sure to...More

Reviewed 27 June 2018

First the highpoint..... beautiful hotel. Lush landscaping, gorgeous casita, high end bath products. My reason for the poor rating is due to our trip cut short because of a VERY abusive restaurant manager. The restaurant opens at 7:00 (is suppose to!) but we were sitting...More

1  Thank arubadive
Response from Pam S, Guest Relations Manager at Hermosa InnResponded 28 June 2018

arubadive, I do apologize for your most recent experience at LON's. I've spoken to the restaurant GM so that we may address your concerns and can correct this moving forward. I invite you to contact me directly (Pam Swartz, Director of Guest Experience) if you...More

Reviewed 24 June 2018 via mobile

Have been here several times and it never disappoints. The grounds are beautiful and lush, well maintained. The staff is always amazing and really goes out of their way to make your stay memorable. Brian, at the pool gave us first class service all weekend....More

2  Thank Kenneth432
Response from Pam S, Guest Relations Manager at Hermosa InnResponded 25 June 2018

Kenneth432, Thank you for this excellent review and your continuing patronage! We are honored that you have noted The Hermosa as 'the best getaway hotel in the Valley'. I will gladly share your comments with Brian - he is quite dedicated and works hard to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$233 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Paradise Valley
#3 Romantic Hotel in Paradise Valley
#4 Luxury Hotel in Paradise Valley
#4 Business Hotel in Paradise Valley
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$233 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Paradise Valley
#3 Romantic Hotel in Paradise Valley
#4 Luxury Hotel in Paradise Valley
#4 Business Hotel in Paradise Valley
Room types
Suites, Non-Smoking Rooms
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Traveller (183)
Room & Suite (106)
Dining (23)
Pool & Beach (20)
Amenities (6)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Jpwebster1
18 November 2016|
AnswerShow all 5 answers
Response from Pam S | Property representative |
Jpwebster, The previous respondents are correct - we do not have a steam room. -Pam
0
Votes
P S
16 November 2016|
Answer
Response from Pam S | Property representative |
Hi P S, Check in is at 4pm and checkout is at noon. -Pam
0
Votes
daewoo99
11 November 2016|
AnswerShow all 2 answers
Response from Pam S | Property representative |
Hi daewoo99, Yes, the pool is heated, so you will definitely be able to swim. The construction in the bar will be complete; however, the new rooms will not be quite done. Still, construction should not be an issue though.
0
Votes
Room Tips
"go for the upgrade"
Read review
"request a room with a walk out patio."
Read review
"Farthest from restaurant area. My room was quiet after 9pm, but noisy before that due to company parties."
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"All the rooms seemed to be quiet and private; the restaurant and bar areas were noisy but they're in a..."
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