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Once the original town hall of Nelspruit, this historic hotel is one of the town's most prominent landmarks. This heritage city hotel offers guest spacious accommodation combined with warm personal service and genuine local hospitality.
Simple hotel located in the middle of nelspruit. Rooms nice and clean. Night experience was Unfortunately not so good. Very noisy neighbors having party with open doors, not letting nobody to sleep. Even complains to the hotel reception didi not help at all. Breakfast is...More
Thank mikko s
Response from Hote1Management, marketing manager at Hotel PromenadeResponded 4 weeks ago
Thank you for leaving us your comments about your experience at the hotel. We are so sorry to hear that it did not live up to your expectations. Senior management has been informed and they will action all of the complaints to the...More
It was the Easter long weekend and I stayed at this hotel. The staff are courteous. The rooms are clean and provide all the amenities. They offer room service but only for limited food items. Those are the good bits. Bad bits: The safe in...More
1 Thank Vaidikar
Response from Hote1Management, marketing manager at Hotel PromenadeResponded 16 April 2018
Thank you for taking the time to review the hotel. We are pleased to hear that you had a decent stay with us, but we have taken note of some of the concerns you have raised and we apologize for any inconvenience this...More
We stay there for ( 29- 02 /01/2018 )four days, hotel is very clean and the cleaning lady was friendly.
Breakfast is not bad is just that thy serve the same things every day so get tired of eating same thing every day.They really need...More
3 Thank 298bernicem
Response from Hote1Management, General Manager at Hotel PromenadeResponded 8 January 2018
Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade, and please allow me to offer my personal apologies for the shortcomings in resect of our Breakfast offering and our swimming pool. I can assure you...More
Reception was pretty basic with no assistance offered with our bags.
The rooms were clean (apart from previous occupiers rubbish in the bin).
We did not eat from the buffet but ordered a la carte which was excellent on both nights. Breakfast was a really...More
Thank Erik v
Response from Hote1Management, General Manager at Hotel PromenadeResponded 23 December 2017
Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade, as well as for your constructive comments. Please allow me to personally apologise for the shortcomings mentioned, and be assured that we have already addressed these...More
We stayed here one night before heading to Kruger. Our room was nice and clean and toiletries were provided in the bathroom. It was our first night in South Africa and we were a bit clueless about safety but the hotel guard walked my partner...More
Response from Hote1Management, General Manager at Hotel PromenadeResponded 23 October 2017
Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade, as well as for your very kind feedback.
We were delighted to be of service to you, and look forward to welcoming you back.