Went for late lunch on a cloudy after so it wasn't busy, ended up waiting over an hour to get a salad on,y to be served the wrong one. The correct one was brought a few minutes later as one of the more senior staff...More
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We had a lovely time at Zimbali and can't wait to visit again! Such friendly and helpful staff who went out of their way to help us. The rooms are spacious with a beautiful view. Very very nice king size bed with extremely comfortable pillows....More
Dear Helana2014 Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a lovely time at our hotel and that our staff left a lasting impression on you! We are happy to hear that you...More
Overall experience was terrible. The word disappointment does not come close to how we felt and still feel. The experience we got is the complete opposite of what we experienced during my previous visit in April '17.More
Dear MpumeleloMoyo Thank you for sharing your experience with us. We are saddened to hear that left our hotel feeling dissatisfied with your stay. This is not the Fairmont standard and we are sorry that you did not feel that your time with us met...More
The hotel experience was extremely disappointing. Maintenance of the hotel suite is lacking. Notified the staff and it fell on deaf ears and given the advice that we have to make do. Standards have dropped considerably.More
Dear 885alvinp Thank you for sharing your review with us. We are distressed to hear that your stay at our hotel did not meet your previous expectations. We thank you for notifying our staff members of Maintenance concerns that you experienced during your visit with...More
Stayed at the start of our trip. An amazing place, staff very helpful, stunning views, clean and safe. The room was amazing, huge space, extremely modern in design. Sea view but some building works ongoing next door hence the 4 stars.More
Dear spoonsown We appreciate you taking the time to share your experience at our hotel with us. We are delighted to hear that your stay with us exceeded your expectations and that our staff, views, atmosphere and room offering left a lasting impression on you....More
"Do get a room with a balcony so you can enjoy the dolphins without looking through glass - well worth it"
"We had a beautiful free standing bath in our room with forest style views :)"