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Protea Hotel Fire & Ice! Durban Umhlanga Ridge

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14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks 4319 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (221)
Room & Suite (43)
Dining (24)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 18 hotels in Umhlanga Rocks
Location
Cleanliness
Service
Value
It’s always summer at Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge! Just a short drive from Moses Mabhida Stadium and sunny uMhlanga Beach, north of Durban – you won’t have to go far to feel the sand between your toes and the ocean breeze on your skin. Our 60s surf inspired hotel with its nostalgic undertones makes for an idyllic uMhlanga escape. The sun-drenched deck area is the ultimate hot spot to meet up and chill out. Our trendy restaurant, serves up delicious dishes for breakfast, lunch and dinner – not to mention killer cocktails and coffees. Bright, breezy and ultra-modern rooms are ideal for unwinding after a big day out, while complimentary uncapped Wi-Fi keeps you connected. Get down to business in our versatile meeting and event venues perfectly catered by our switched-on team. The hotel is just a few steps away from the buzzing Gateway Theatre of Shopping with its impressive range of retail outlets and entertainment areas. Stay fit in our gym and refresh in our sparkling pool.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Conference facilities
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Hotel links
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412Reviews4Q+A94Room tips
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Popular mentions
Angela.H wrote a review 10 Apr
Johannesburg, South Africa1 contribution
This hotel has such potential and is beautifully decorated and modern. But that is the only positive about the Umhlanga Fire and Ice. Service is very poor, our room was dirty. Staff don’t enforce covid protocols. We had a 2 bedroom apartment and the room was very noisy with a bar across the road, blaring music until 23:30. Cars racing down the street until all hours of the morning. Rooms aren’t sound proof. Fire alarms going off 3/4 times a night in the rooms and wake up the entire floor. Staff’s response was so poor and the room telephone doesn’t work incase it was an emergency. We all had a total of 1 hour sleep in a so called 4 star hotel. Had to check out after the 1st night and find another hotel. So disappointed!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Michael Delaney, General Manager at Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Responded 1 week ago
Dear Angela, Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on Guest feedback to determine both positve and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the discomfort caused and be assured that the matters has received urgent attention. Please let us know if we can be of any further assistance to you. We look forward to welcoming you back to the Protea Hotel Fire & Ice! uMhlanga Ridge. Kind regards, Nomonde Mkhabela Guest Relations Liaison
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VonVintlo wrote a review 8 Apr
Johannesburg, South Africa163 contributions54 helpful votes
We booked a twin room apartment. Unfortunately the windows arent sound proofed, and the first night we had a very loud bar across the road play music until 11pm. Also lots of road noise from cars driving past Gateway. Room was nice, bathroom had separate shower and bath. Good aircon, but only in one of the two rooms. Wifi was good. Staff are super friendly and breakfast was awesome. Many guests did not follow Covid protocols ie no masks and staff just ignored that. Secure offstreet parking, but you are charged extra
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Ask for a room away from Gateway
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farzana m wrote a review 6 Apr
Durban, South Africa7 contributions14 helpful votes
Once again we were welcomed with so much warmth to this fantastic hotel. From the friendly Porter to the Warm receptionist, we felt so welcomed here. We checked in on Easter Friday, and all kids were welcomed with Helium Balloons. We stayed in the 2 bedroom apartment. Rooms were clean and neat as expected. The beds and pillows are one of the most comfortable I have ever slept on. The poolside entertainment organized for the kids on Saturday morning was fantastic. My kids loved it. This hotel is highly recommended especially when travelling with kids.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: unfortunately the apartments face the gateway and can get very noisy on Friday and Saturday nights.
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JD Smith wrote a review Mar 2021
Kimberley, South Africa41 contributions4 helpful votes
This is easily the best hotel I stayed at in a very long time. The accommodation itself, the courteous staff and the tranquility that exists here is second to none. I can honestly recommend this hotel to anyone visiting Durban whether for leisure, with family or while on business. Great value for money and delectable food served. Go on and try it - you can't make a mistake with this place. I'll go back there any day.
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Date of stay: March 2021Trip type: Travelled on business
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Yavini R wrote a review Dec 2020
Durban, South Africa5 contributions
We stayed in an executive room at this hotel for nine nights as we had to isolate from family staying in our house. The room was lovely and the mattress amazingly comfortable. Service was outstanding and always with a smile. They accommodated a change to our reservation without any hassle. Would definitely recommend this hotel for business or pleasure.
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Date of stay: December 2020Trip type: Travelled on business
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PRICE RANGE
US$75 - US$112 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Marriott Durban Umhlanga Ridge
LOCATION
South AfricaKwaZulu-NatalUmhlanga Rocks
NUMBER OF ROOMS
205
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Frequently Asked Questions about Protea Hotel Fire & Ice! Durban Umhlanga Ridge
Which popular attractions are close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Nearby attractions include Gateway Theatre of Shopping (0.3 km), The Barnyard Theatre (0.4 km), and Wavepark Gateway (0.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, parking is available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Conveniently located restaurants include Mozambik Gateway, Circus Circus Cafe, and Tashas Gateway.
Are there opportunities to exercise at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge have an airport shuttle?
Yes, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! Durban Umhlanga Ridge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice! Durban Umhlanga Ridge?
Many travellers enjoy visiting The Ramakrishna Centre of South Africa Durban (5.1 km).
Is Protea Hotel Fire & Ice! Durban Umhlanga Ridge accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.