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Waterfront Hotel & Spa

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40 Mahatma Gandhi Road Durban Point Waterfront, Durban 4001 South Africa
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Traveller (71)
Room & Suite (26)
Dining (7)

About

#19 of 69 hotels in Durban
Location
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Value
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness classes
Bar / lounge
Bicycle rental
Water park offsite
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Special diet menus
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Foot bath
Massage
Steam room
Baggage storage
Non-smoking hotel
Outdoor furniture
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Flatscreen TV
Bath / shower
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English
390Reviews0Q+A100Room tips
Traveller rating
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maryna642 wrote a review Jan 2021
4 contributions2 helpful votes
I stayed at the Waterfront Hotel and Spa 2 years ago and what a pleasant experience, and beautiful view of the harbor. I was so excited to go back to the hotel in Oct 2020, what a disappointment. I could not believe my eyes when I walked into the hotel and saw how the hotel has gone downhill and no view of the harbor any more due to a big warehouse being build in front of the hotel blocking the beautiful view. On our arrival the reception was not friendly at all and we could not go to the room as they were still busy, we ask to order 2 coffees and the reception advised us there is no coffee and there were no staff to assist us. The reception advice us to walk to the next block and have some coffee at that "restaurant" being 2 ladies we took the walk and once we arrived at the "restaurant" it was a proper bar that is not appropriate for any lady and they do not even serve coffee. Once back we said to the reception we could not believe that she even send us to the bar for coffee. The room aircon was so noisy and not working we asked to be moved to a different room, and the second room was just as bad not clean and smelly. The next morning the breakfast was disgusting and I could not stand to see my clients at the hotel and spend another day at the hotel. I went to the reception and said I am not happy at all there were no manager to lodge my complaint and the reception said we can leave if we are not happy that I did. I will not recommend anyone to waste their time and money visiting the hotel.
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Date of stay: October 2020
Location
Cleanliness
Service
Trip type: Travelled on business
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Mercia S wrote a review Oct 2020
Sandton, South Africa43 contributions2 helpful votes
Let me start of by saying: Waterfront Hotel and Spa, Durban offered us a slice of heaven through pictures and in reality it was an awful experience. Upon arrival: unpleasant reception area, dirty floor and a group of people socializing extremely loud on the side. During our stay: door, windows, walls, carpets and bathroom floor extremely dirty. Bird poop in the window sill, toilet leaking onto the floor and the shower light was not working. Between 1-2am there was a serious rage outside (music and people checking in) - sleeping was not peaceful. At breakfast: no variety of food, recycled sausages, oily scrambled eggs, lady to make sunnyside ups was very rude, dirty cutlery, no water, tables and place mats were dirty, no butter/margarine for the bread and there was no fresh air/ventilation in the room. We also called reception for bottled water and it was brought to our room, however, at breakfast we were hammered to immediately pay for the bottled water. Car parking: chicken bones everywhere and cars were partially not safe. Sorry Waterfront Hotel and Spa, Durban, you are not a match for a 3-star hotel and you have a lot of fixing and cleaning to do.
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Date of stay: October 2020Trip type: Travelled as a couple
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Simone S wrote a review Sep 2020
27 contributions4 helpful votes
A decision to try a different hotel in Durban....the experience..... then a new decision....never again. Just NO! Firstly it's quite far along the old Point Rd near Lion Match and a block or 2 away from Ushaka. So some rooms face the harbour but sadly there's a huge terminal being constructed in front of it that will inevitably block the view. At least Ushaka is close. On arrival 1st room was filthy, full of dust and pigeon feathers and....on the floor. Pleasant receptionist at least changed the room and that was better.... except for the faulty vanity light in the bathroom and the crackling TV channels. Multiple requests to replace the light bulb went unattended to. Then going down for my 1st breakfast I entered the restaurant to find no one in attendance, no tables set, no breakfast buffet as per advertisement and dirty sticky tables and floors. In fact, I was sure I was in the wrong location. Back to reception....nope that was it!! On returning a chef came out and advised there was nothing on the menu except a fried Eng breakfast. No yogurt, fresh fruit, cereal, or even a brewing pot of coffee. The wisdom of oily chicken livers for breakfast cruises my mind, given food turn around times, general lack of hygiene and cleanliness. Let's think normal hygiene here....not even Covid-19 ones!!! It did not feel safe and sanitary at all. When I asked to see a manager I was told there wasn't one there. It was obvious the staff were trying their best, but this hotel has obviously taken a knock and not spent a cent on their re-opening. On the walk back to my room I noticed all the other issues....pigeon poop all over courtyard floors, cracked windows and lift face fronts (all floors), the smell of smoke in corridors and room balconies that last had a sweep or clean eons ago. And the so caked Spa part of the hotel name. Not operational. It was sad indeed as this hotel has made no financial spend to restore the basics and the overall experience was not one that would draw me back. I doubt tourists would be happy with that standard and so it will likely slip further into decline. Last note.... I did lodge all this in worrying to customer services via booking.com. To date no reply or comment from the hotel at all. So thankfully my 3 nights there are over and I've moved on, but I for one won't be back, sorry to say.
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Date of stay: September 2020Trip type: Travelled on business
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365giannad wrote a review Mar 2020
Port Elizabeth, South Africa3,120 contributions1,001 helpful votes
A lovely hotel and an excellent price. The rooms are well appointed and so clean. I was most impressed. Good aircon system. The sheets were nice and crisp. The breakfast was good. Not special but tasty and I ordered eggs. There is a nice bar for the evening
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Date of stay: March 2020Trip type: Travelled with friends
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prudencemadondo wrote a review Mar 2020
Brits, South Africa1 contribution
it was our first vacation since our engagement and we choose the rite place at the rite time. After days and days of searching i finally found the best place everything is just near , not forgetting the delicious breakfast. thank you guys
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Review collected in partnership with this hotel
Date of stay: March 2020
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PRICE RANGE
US$45 - US$85 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
83
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Frequently Asked Questions about Waterfront Hotel & Spa
Which popular attractions are close to Waterfront Hotel & Spa?
Nearby attractions include uShaka Marine World (0.5 km), uShaka Village Walk (0.4 km), and Park Boulevard (0.10 km).
What are some of the property amenities at Waterfront Hotel & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Waterfront Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Waterfront Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Waterfront Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Waterfront Hotel & Spa?
Conveniently located restaurants include Ocean Basket uShaka, Ciao Bella Cafe, and Robsons Real Beer.
Are there opportunities to exercise at Waterfront Hotel & Spa?
Yes, guests have access to a sauna and fitness classes during their stay.
Does Waterfront Hotel & Spa have an airport shuttle?
Yes, Waterfront Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Waterfront Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Waterfront Hotel & Spa?
Many travellers enjoy visiting The Old Fort (3.3 km).
Is Waterfront Hotel & Spa accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.