Hotel Jardines Arenal
142, Provincia de Alajuela, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
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About
#42 of 72 hotels in La Fortuna de San Carlos
Location
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Service
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GreenLeaders Bronze level
Jardines Arenal Hotel is a quiet place, surrounded by beautiful wildlife, located only 2 kilometers east of the park of La Fortuna, San Carlos, Costa Rica. It is a perfect place to enjoy with your family or your friends. Our goal is to provide quality service and excellence, thus making customers happy. We guarantee a comfortable and pleasant stay for our guests. Jardines Arenal Hotel has very pleasant rooms, set in two categories: standard and superior. Equipped with air conditioning, private bath, safety deposit box, cable TV, hot water and some with an extraordinary view to the Arenal Volcano. Also our rates include a rich typical breakfast, consisting of the famous gallo pinto, egg, sour cream, platano, tortilla, orange juice and coffee; ideal to start the day in the best way. Also Jardines Arenal Hotel features private parking, restaurant (on request), WIFI, gardens and an information center where you can get everything you need to book tours, transportation or hotels nationwide. We try to cover all areas to provide more ease and comfort to our customers. Seize the opportunity to visit the famous Arenal Volcano area, known worldwide for being a beautiful place with wonderful views and relaxing hot springs. In addition to many other activities like canopy, canyoning, bridges, rafting, kayaking, bicycles, etc. Enjoy an unforgettable ride while you receive the attention that you deserve and rest in a unique and welcoming place. In Jardines Arenal Hotel we are waiting to make of your vacations an extraordinary and enjoyable time. Our Goal: Make customers happy!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Children's television networks
Airport transportation
Baggage storage
Secured parking
Wifi
Outdoor pool
Plunge pool
Shuttle bus service
Car hire
Concierge
Non-smoking hotel
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Spanish
Location
142, Provincia de Alajuela, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
Getting there
See all nearby hotels
202Reviews3Q+A16Room tips
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This place was horrible..We got there at night after driving about five hours from San Jose. Only took a few minutes to look at the room and you can see it was dirty. Walked in the bathroom. The bathroom was dirty. One of the bed sheet was dirty and had a blood stain on it. It was enough for me and my family to walked out of there. I told the manager and the only thing he said to me was I can't do anything right now, is already late to do anything. I was frustrated. I was traveling with my mother, sister, and aunt . Four ladies late at night and no place to stay. I get home from my vacation seven days later to find out they charged my credit card the full amount.
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Date of stay: March 2020
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 20 Mar 2020
😡😡😡 que falta de objetividad, usted sabe que hicimos todo para quedarles bien, pero hay gente como usted que es imposible.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Rooms: The rooms are overall okay and meet the purpose of accommodation. However, you will have to share a room with at least a few rats, cockroaches, bats, worms and spiders. Despite the fact that we told the hotel management about the animals in our room, they failed to care or do anything about it. On a daily basis, we encountered cockroaches in the bathroom, rat poop on the beds and bathroom and vat cries coming form the ceiling. Bathrooms: The bathrooms are not properly cleaned and do not function properly. The toilet keys water run all the time and the showers leak non/stop. Facilities: The facilities do not allow for proper hang-out. If you are looking for a hotel where you can hang out with your friends and/or family, this is not it. The only available place is the dining hall which sits next to other rooms, thus closing at 10:00 pm. Otherwise, the pool area has no sitting area and the pool itself is cold. Location: The hotel lays outside “La fortuna” and sits a stone-throw from the highway. Meaning, you will rely on a car to get around. Also, you will have trouble ignoring the sounds of the cars and trucks in the highway. If you do manage to fall asleep, you’ll constantly dream that you’re being hit by a car (Don’t worry, it’s just a dream). Food: The breakfast is extremely limited and thus very repetitive. The traditional breakfast consists of a small plait of fruit, one egg, rice and beans, a thin slice of plantain, half a piece of toast and a slice of ham. The continental breakfast consists of a small plait of fruit, one egg, a thin slice of plantain, two toasts, a slice of ham and some jelly. Overall: The stay was overall really bad. We did everything we could to stay away from the hotel and we even spent a few hours looking for other options. The management, although kind, is careless and unprofessional. I would avoid “Hotel Jardines Arenal” unless it is more than necessary. …
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from rogeliodaniel, Manager at Hotel Jardines Arenal
Responded 29 Dec 2019
Muy amable! Su comentario es valioso para nosotros.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
-Warm water only worked with help of employees and for 5 min max- we were advised to take shorter showers- it was raining and cold (said “will be fixed soon”) -Breakfast was cold and coffee was horrible (no substitute for gluten or meat options) -Close to the highway ( the very small pool is right next to it) -Staff talked loudly with each other over long distance in the early morning -cleaning only on demand -Tv worked slowly, fan didn’t work, AC shut down from time to time -WIFI connection very poor!! -Photos online copied from spa next door (see picture) -Agua caliente no disponible sin ayuda de los empleados y duraba 5mins Max - nos recomendaron ducharnos rápidamente- estaba lloviendo y frío (dijo q “pronto lo arreglarán) -Desayuno llego frío y era poco- no opciones sin gluten o sin carne - el café parecía agua -situado cerca a la carretera ( la piscina minúscula queda Justo al lado) -empleados hablaron altamente entre si en la madrugada -limpieza sólo pidiéndola -sonido de la Tele atrasado, abanicó no funcionó, AC se apagó a veces -WIFI muy mal! -las Fotos en línea están copiados del anuncio de las aguas termales al lado (véase foto) - Warmwasser nur mithilfe der Angestellten- ging nur 5 Minuten - uns wurde empfohlen, einfach schneller zu duschen - es war kalt und regnerisch („wird bald repariert“) -Frühstück kam kalt und war wenig. Keine Alternativen zu Gluten und Fleisch - der Kaffee war schrecklich - liegt direkt an der Straße - der kleine Pool auch - schon in den frühen Morgenstunden unterhielten sich die Angestellten laut schreiend miteinander -geputzt wurde auf Anfrage -der Ton des Fernsehers ist zeitverzögert, der Ventilator ging nicht, die Klimaanlage ist zwischendurch ausgegangen - das WIFI ist nicht zu benutzen!! - die Fotos der Website sind kopiert vom Spa nebenan (siehe Foto)…
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 28 Feb 2019
Con el respeto que usted merece, solo le podemos decir, GRACIAS, MUY AMABLES.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My review is based on 2 nights staying there: Pros: -WiFi in room -Decedent bathroom -Lovely bar/sitting area ( I really enjoyed it) -Walking distance to Butterfly garden -Very friendly and helpful staff -I assume cheap because it was booked part by my tour company Cons: -Very very damp Rooms including bedding -Need some major update to the room -Far from downtown (unless you can walk and down the steep hills) -No safe in room The saving grace for this hotel is the great bar/sitting area and the help the staff provided when one of my tour bookings was messed up. That’s why it gets a 3 star instead of 2.
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Date of stay: May 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 29 May 2018
Thanks!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was just ok. The room was really small and it did have a few mosquitos but the AC worked and it was quiet so it worked for one night. The pool was a lot smaller than we thought it would be, but it had a great view of the volcano. It’s a bit far from town, so would work best if you have a car as there isn’t anything to do near the hotel.
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 5 Mar 2018
Thanks!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
And internet is really bad, even in front of the router. shower. Some folks in the group who stayed at the back rooms complained about putrid smell. One of the guests was smoking. Costa Rica law does not allow smoking everywhere. So when I ask the front desk why they allowed, her response was “Oh they are leaving tomorrow.” She totally missed my point. Do I matter as a guest? Does the enforcement of the law mean anything? Then there is the internet, kept dropping. I stayed at one of the rooms in front. There is no internet in the room. So I stepped out to the lounge, still connection was sporadic. Then there is lighting. The entire room was so dark even when “ONE” lightbulb on. The breakfast was served efficiently where they placed all the coffee and tea and you served yourself.
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Date of stay: February 2018Trip type: Travelled with friends
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 19 Feb 2018
Thanks for your comment, I do not agree with it, but thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best thing about this quaint little hotel is the staff. They are so friendly and make you feel right at home. Eric, who greeted us, spoke excellent English and was especially helpful and accommodating. He gave us directions, tips on where to buy things at less expensive prices and recommended some of the best attractions to see during our stay along. He gave us excellent advice. The gardens are lovely around the property and you can get a good view of the volcano from the back of the hotel. I also enjoyed the free budget friendly breakfast. The only reason I didn't give this property a 5 star rating is because of the road noise. I'm not sure but the rooms at the back of the hotel might be a little quieter. I will stay there again.
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Date of stay: February 2018Trip type: Travelled as a couple
Value
Service
Sleep Quality
Room Tip: The best view of the volcano is from the back of the hotel. Some rooms have balconies.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 14 Feb 2018
Thank you very much. Rogelio Daniel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a good place for relaxation. Not much options for breakfast or eat out. You are far away from the little town. My recommendation is to rent a car. Food is okay. Service is great. I will stay there again.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 5 Feb 2018
Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very good hotel. The owners were extremely supportive and kind and helped us with arranging excursions making calls etc. The rooms are clean and comfortable and wish to.recommend this hotel.
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Date of stay: January 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 2 Jan 2018
Thank God, we are to serve you. Thank you for your ratings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were fine, as was breakfast. This was a quick stop towards the end of a week-long trip and the grounds has some interesting flowers. We all had a fun surprise at breakfast with messages from the kitchen.
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Date of stay: December 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from rogeliodaniel, Gerente at Hotel Jardines Arenal
Responded 21 Dec 2017
Thank you very much! Rogelio Daniel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
10
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Frequently Asked Questions about Hotel Jardines Arenal
Which popular attractions are close to Hotel Jardines Arenal?
Nearby attractions include Bogarin Trail (3.8 km), Arenal Oasis Wildlife Refuge (5.1 km), and Ecotermales Fortuna (6.6 km).
What are some of the property amenities at Hotel Jardines Arenal?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Jardines Arenal?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Jardines Arenal?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Jardines Arenal?
Conveniently located restaurants include Tiquicia Restaurant, Chifa La Familia Feliz, and Restaurante Travesia.
Are there opportunities to exercise at Hotel Jardines Arenal?
Yes, guests have access to a pool during their stay.
Does Hotel Jardines Arenal have an airport shuttle?
Yes, Hotel Jardines Arenal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Jardines Arenal have airport transportation?
Yes, Hotel Jardines Arenal offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Jardines Arenal?
The staff speaks multiple languages, including English and Spanish.
Does Hotel Jardines Arenal have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Jardines Arenal accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.