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All reviewssales coordinatorfront desk staffgym equipmentnice indoor poolexceptional customer servicestayed here for one nightsouthern hospitalitytwo thumbsmorning staffbed was comfortablenew carpetchoose this hotelhouse keepinghotel is cleanthe hilton garden innnice place to staylobby area
I remember why I don’t typically stay at Courtyard’s - no free breakfast - not even a free cup of coffee.
This hotel is nice -big rooms, big TV. Staff is only okay -sometimes helpful, but not well-trained.
Indoor pool water is cold.
Response from Courtyard M, Manager at Courtyard TuscaloosaResponded 2 weeks ago
Thank you so much for your review. We are so happy that you enjoyed our newly renovated clean rooms. Although we are not sure how our staff was not helpful during your stay, we will certainly use this review as a training tool for...More
The 4 spot rate is for the newly updated interior of the facility; new carpet, paint, furniture....the whole nine yards and very attractively done. Its a comfortable environment both in the public spaces and the rooms and that's important after a long day on the...More
Thank amy e
Response from Courtyard M, General Manager at Courtyard TuscaloosaResponded 3 weeks ago
Thank you for your feedback. We are so happy that you enjoyed our new look through out the building. However, the issues with the bistro and our exterior will certainly be addressed with the staff. We are so sorry you did not enjoy the...More
So - this was $95 and the next door Springhill $135. There's a reason. I arrived at 9P and got an upfront parking spot. Crazy. Is it bad - no. Does it have flaws. Yes. It's not new - but it has the gray motif...More
Response from Courtyard M, General Manager at Courtyard TuscaloosaResponded 16 March 2018
Thanks for your feedback. We are so glad that you enjoyed our cleanliness and customer service during your stay. However, we will certainly take all of your issues under advisement and look to improve for the next stay.
Very clean, beautiful renovation, and wonderful customer service! I can honestly recommend staying here. Good location as well. Bistro food has really been pretty good, better then expected which was a nice surprise
Response from Ragan w, General Manager at Courtyard TuscaloosaResponded 9 March 2018
Thank you so much for your feedback! We are so happy that you enjoyed our new look and food. We cant wait to see you again!
We stayed here on a recent college tour. The staff couldn't have been accommodating. Especially Adam and Rita and Adrian - thank you for your sweet southern hospitality! Rooms could use a facelift but I understand it's happening soon. Wouldn't hesitate to stay again.More
Response from Courtyard M, General Manager at Courtyard TuscaloosaResponded 12 November 2017
Thank you for taking the time to review and share your comments about our hotel. I apologize for any and all problems you may have incurred while staying with us. I will certainly pass along your suggestions to the staff. As you noted we are...More