InterContinental Shanghai Pudong

InterContinental Shanghai Pudong

No.777 Zhangyang Road, Pudong District Plaza 96, Century Avenue, Times Square, Next Age Department Store, Shanghai 200120 China
Superb view and anbience
Traveller (1406)
Panorama of the Club Intercontinental Room at the InterContinental Shanghai Pudong
360
Panoramas (6)
Diplomatic Suite
Room & Suite (132)
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About

4.5
#7 of 2,569 hotels in Shanghai
4.3 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
InterContinental Shanghai Pudong is located in the heart of Pudong’s Lujiazui Finance and Trade Zone, It is within a five-minute walk to Century Avenue station(line 2,4,6 and 9) and Fuxing tunnel is at our doorstep which allows you to reach Puxi Xintiandi within 10 minutes by taxi. Next Age and 96 Plaza are just next door. Oriental Pearl Tower, Shanghai Aquarium, Century Park and IFC Mall are two kilometers away. With 418 stylish rooms, over 2,850 square meters of meeting facilities, two restaurants and a bar, as well as a chic club lounge, the hotel offers both business and leisure travelers various chances to discover the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Plunge pool
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Chinese, Japanese
Hotel links
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Location

No.777 Zhangyang Road, Pudong District Plaza 96, Century Avenue, Times Square, Next Age Department Store, Shanghai 200120 China
Name/address in local language
4.5
4.5 of 5 bubbles2,252 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Shanghai, the InterContinental Shanghai Pudong stands out for its prime location, a hit among guests for its proximity to public transit and local attractions. The tranquil atmosphere and scenic views, along with spacious and spotless rooms, contribute to a well-received environment. Patrons particularly commend the excellent service and diverse amenities, including the club lounge. While the spa services have room for improvement, the overall value and quality of stay are consistently praised.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Satisfying
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding

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2,252Reviews15Q+A100Room tips
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Detailed Reviews
Toni L wrote a review Jun 2023
Hotel's Favourite
5.0 of 5 bubbles
I spend wonderful days in this hotel, and as always welcome of Club Team was incredible. They make me always feel like at home! Thank you Lily, York, Becky, Vivian, Juan and Bella! Thank you beautiful people! Will be back!!
Read more
Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Great Team in the club floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudolf Gimmi, General Manager at InterContinental Shanghai Pudong
Responded 15 Jun 2023
Dear 712tonil, Thank you for choosing to stay with us recently! I am delighted that we make you feel like home and provide you a incredible stay experience. Our team will continously focusing on service to provide a home away from home for all our customers in futre. Thank you for you valuable comments and looking forward to welcome you back verysoon! Kind regards, Rudolf Gimmi, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank M wrote a review Jul 2022
Sydney, Australia
5.0 of 5 bubbles
I do not normally write reviews, but having some more time on my hands, I have decided to do so. So for me this is a first.
I stayed in the Hotel for work and was here for the 4 days for business as I have finally returned to China for almost 3 years. Lockdowns have been tough on all of us.
I stayed at this hotel last time then I was here for 1 month and this was my first choice of hotel on coming back to Shanghai as travel through-out China for the next 1 month.
Yes COVID as changed the way the Hotel is doing business as check-in is longer than before as the Hotel conducts more check’s as per the Government requests as I was advised by Annie at Front Desk. I would rather that we all have these checks done as it makes me feel safe as I know I am not going to be locked in the Hotel, as I have heard from other travellers as other Hotels has not be strict enough.
The Hotel still looks great, the team has had some changes, but I was welcomed back by Frank at the front door as if I was a long lost friend, and he help me with all the codes and app’s that I needed to travel around Shanghai for the next four days.
The room was great well laid out, clean and tide, I noticed a new JBL speaker has been added and the minibar fridge had some of the items removed. I love this as I can put in the items that I want. Extra disinfection wipes had also been added, which again makes me feel safe.
Breakfast over the next three days was not the same full luxury buffet as I had experienced 3 years ago, but a set menu of Western, Chinese and healthy options. According to Sky in the restaurant this was due to COVID. Actually the menu was more than enough for me every day. The Restaurant staff were very friendly as each day they were asking me if I needed anything extra for Breakfast.
There was not as many people around the Hotel as previous, but talking with Jeremy at Front desk, the Hotel has just re opened a month ago due to Shanghai locked down.
I did see a number of international travellers around the hotel, this to me is always a good sign of a well-run and managed Hotel.
Good luck to the Hotel Management team to getting back to normal business levels, which I am sure will happen, as the service, cleanliness and friendly service as all up to an International InterContinental standards.
I will return later this month, on my flight back to Australia, and look forward to it.
Thanks for making me feel at Home again after 3 years of being away
Read more
Date of stay: July 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Burnett, General Manager at InterContinental Shanghai Pudong
Responded 24 Jul 2022
Dear Frank M Thank you for choosing to stay in our hotel recently and indeed for taking time to share your experience. I am delighted that you feel at home this time and thank you for your understanding. Hotel is back to normal operation, we will continuously deliver excellent service to our customers in future. Looking forward to welcome you back soon! Jason Burnett, General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Adam J wrote a review Jan 2020
Sydney, Australia
4.0 of 5 bubbles
Stayed again for business (our preferred hotel).

This time I was upgraded to a better room which was high floor and very spacious. The bar is okay and you get a voucher for one free drink on check-in.

Buffet breakfast is huge and has a very wide range of choices.

Service throughout the hotel is good and even if English isn't great for all staff, it's good enough. Concierge can arrange taxis but beware if it rains, they are very hard to get generally in Shanghai.

Location is good for me as it is close to my office. It's also well served by Century Ave metro. However for a tourist, I would recommend staying on The Bund, Jing 'An or Xintiandi.

The gym and locker room is only okay and the (small) pool was closed this time.

My only gripe is that they don't have express checkout and as it was busy, there was a queue.
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Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: high floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_Jason_Burnett, General Manager at InterContinental Shanghai Pudong
Responded 19 Jan 2020
Dear Adam J, Thank you for keep choosing InterContinental Shanghai Pudong. I am so pleased that the prime location of the hotel could bring you with convenience. The rich breakfast is well prepared by our professional culinary team and it has received a lot of positive comments through the years. It’s our pleasure to provide you with quality service. We hope to have the privilege of welcoming you back again on your next trip to Shanghai! Your feedback will help the hotel to keep improving. We cannot wait to welcome you back again in the near future. Best Regards Jason Burnett General Manager
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Hawkdai007 wrote a review Jul 2020
Hong Kong, China
3.0 of 5 bubbles
Due to the fact the my client is very close to this hotel , so I decided to stay there for 3 nights over my business trip to SH.

As a RA member, I did receive some offerings and/or privileges however which was much reduced due to the Covid 19. This hotel was a little bit old but well maintained however I have to say the housekeep services I received was really not up for standards.

Upon check in , I found a very long hair in the bed but gladly club manager Lilly corrected the situation by upgrading me into a suite. Then 2nd night , they forgot to change my bath towel and then on the 3rd nightI received a message which was addressed to me but the content of msg was for a complete different person.

Generally speaking , the staff were quite friendly and helpful for example the club manager Lily and staff serving the breakfast .

Overall it was not too bad other than housekeeping.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Burnett, General Manager at InterContinental Shanghai Pudong
Responded 2 Aug 2020
Dear guest, Thank you very much for choosing to stay with us recently. I am sorry that we let you down on this occasion with regards to your overall expectation on our service. We have upgraded our cleaning standard since Covid-19 and team have been trained to make sure it is up to standard. At IHG we’re enhancing the experience our hotel guests-by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. However, I have requested relative department to enhance the training to ensure the service standard. Thank you for your comments and I hope all the other aspects of your stay met your expectations. I hope to be able to welcome you back in the future Best Regards Jason Burnett General Manager
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Linda$ wrote a review Sept 2020
Shanghai, China
+1
5.0 of 5 bubbles
Staying in this hotel with my buddy. Hotel close to Yaohan & subway station with walking distance. Staff is nice and room is cleaning. I found the disinfecting alcohol pad in room which make me feel safe. Unfortunately the crab buffet is only for Friday & Saturday so have no chance to try as I am checking out tomorrow. I will recommand this hotel to my friends because of the good service and nice location.
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Date of stay: September 2020
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iris Fu, Owner at InterContinental Shanghai Pudong
Responded 13 Oct 2020
Dear Qiqi2020, Thank you for choosing our hote recently. I hope everything for your stay is memorable and I am looking forward to welcoming you back very soon! Jason Burnett General Manager
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Zhi X wrote a review Aug 2021
5.0 of 5 bubbles
The intercontinental is the first intercontinental hotel in China.
The hotel is conveniently located in the Lujiazui area, with many shopping malls nearby. 96 Square, China Resources Times Square, Century Circle, Yaohan.
Room facilities: The interior of the hotel has a sense of age, very retro.🥰
 
Sanitation: the sanitation situation is good, the desktop is very clean, no dust, because I have a little cleanliness. The mirror is clean and the sink is clean. It is my first New Year's Eve to stay in a hotel. Unexpectedly, business is very good today. There are many people at the reception desk. I guess we can't go out of town. Everyone's staying at the hotel.
 
Breakfast: There are many choices of breakfast, both Chinese and Western. From 6:30 to 10:30, there's plenty of time. The waiters are very nice and warm.
In the five-star hotel Lujiazui area, intercontinental cost performance is very high.😝
There is free parking for the duration of your stay. That's good.
 
Room View: The view from the hotel is a little poor, there is no view. [Swimming pool] The swimming pool is small with a depth of 1.4. On the afternoon of check-in, there are many children and it is noisy. I brought my bathing suit to go for a swim, but forget it
The gym is smaller and has most equipment. It's better than a swimming pool.
 
Wifi: Good signal, fast speed.
The overall feeling is good, although the age, but the internal structure is very retro, I like it very much.😚
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Burnett, General Manager at InterContinental Shanghai Pudong
Responded 22 Aug 2021
Dear Mr. Qin, Thank you very much for choosing to stay with us recently, and indeed for taking the time and trouble to share your feeback with us. I am delighted to learn that you are satisfied with our design, breakfast and service. We will continuously to provide excellent service to our guests in future. Thank you for your comments again. I look forward to welcome you back upon your next stay in Shanghai. Kind regards, Jason Burnett General Manager
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kiwiawayMelbourne wrote a review Jul 2020
Melbourne, Australia
5.0 of 5 bubbles
Back again for another two night stay. Great to see the hotels is getting back to normal. Hotel staff are enforcing guests to wear masks in the public area which is great. A lot of hotels and restaurants are not doing this any more. Temperature check on arrival and into the restaurants, which is also good.

Bar is not open 100% of the bar, but staff told me they will be open more soon.

Breakfast is back to normal, chef was offering me a special dish for breakfast as foreign guest. This impressed me a lot...

Keep up the good work
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Burnett, General Manager at InterContinental Shanghai Pudong
Responded 2 Aug 2020
Dear guest, Thank you very much for choosing to stay with us again. I am delighted to learn that you are satisfied with our service. At IHG we’re enhancing the experience our hotel guests-by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. We will continuously deliver excellent service to our customers in future. Look forward to welcoming you back to InterContinental Shanghai Pudong very soon. Best Regards Jason Burnett General Manager
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Report response as inappropriate
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Bookworm wrote a review Jul 2023
Oxford, United Kingdom
4.0 of 5 bubbles
Always reliable with its fine buffet megabreakfast, the Intercontinental Pudong is obviously excellent for its location near Shanghai’s larger airport. The rooms are relatively small (for Intercontinental standards) but this is Shanghai, after all, where most hotels are similarly constrained.

A brief tip: the tea served in the restaurant is embarrassingly bad, being a bog-standard brand in teabags, which everyone was being served. Ask particularly for a real tea and they’ll eventually (if you’re lucky, and maybe work your way up from the table staff to a supervisor) provide a proper pot of looseleaf Longjing. Don’t give up. 🙂
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Date of stay: April 2023Trip type: Travelled on business
Room Tip: Note that the name of the hotel in many map apps is not the Intercontinental - it may be listed...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudolf Gimmi, General Manager at InterContinental Shanghai Pudong
Responded 18 Jul 2023
Dear InterstellarBookworm, Thank you for staying with us recently! I am delighted that you enjoyed with our breakfast buffet and the location. And I ams sorry in ragards to teabag. We are also providing tealeaf in our restaurant if any guest would like it. Thank you again and I hope all the other aspects are meet your expectation. Looking forward to welcoming you back very soon! Kind regards, Rudolf Gimmi, General Manager
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Joel G wrote a review Oct 2023
5.0 of 5 bubbles
The staff at the intercontinental has been excellent. I highly recommend spending a little more and getting a room that includes executive lounge access. The breakfast is excellent and the evening food and drinks are great. Lily called me by name on my second visit to the lounge and made sure everything was perfect. The rooms are well appointed and the location of the hotel gave quick access to everything I wanted to do and see in Shanghai. If you go say Hi to Lily for me.
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Date of stay: October 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudolf Gimmi, Owner at InterContinental Shanghai Pudong
Responded 24 Oct 2023
Dear 596joelg, Thank you for choosing to stay with us recently! I am delighted to learn from your feedback that you are enjoyed your stay with us. I have shared your lovely comments with team and we will continously provide excellent experience to our customers in future. Thank you once again and looking forward to welcoming you back soon! Kind regards, Rudolf Gimmi, General Manager
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Alex H wrote a review Jan 2024
Hong Kong, China
+1
5.0 of 5 bubbles
I just completed a 3 week stay at this hotel with my family. The hotel condition is excellent and well maintained. The location is good, close to a few malls, many restaurants nearby and we didnt have any issues getting around with taxis being so reasonably priced.

My family even took a nice stroll down to the bund/IFC and back. It was nice with the overhead pedestrian bridge.

The staff at this hotel were great! From the concierge, lounge staff, housekeeping, restaurant staff, rarely do you find in a hotel everyone across all departments to be so friendly and helpful! I cant speak Chinese, but the staff were so ready to help in English. Nearly everyday they would help us out with our bookings, recommend activities and restaurant bookings!

The lounge was nice and quiet with a beautiful view. The staff are so friendly and attentive. They were again so helpful, that they helped me arrange flowers for my wifes birthday too! A big thank you to Lily, York and Hana at the lounge for being so hospitable.

The stay was perfect and I highly recommend this hotel. Excellent location, excellent staff and a well maintained clean building.

Ill definitely be back!
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Pool is temporarily closed for renovations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Jason_Burnett_IHG
Shanghai, China11 contributions
Dear Nazrib, Here comes the official answer. The entire property is non smoking area, and actually smoking is prohibited in all indoor areas in Shanghai as announced by Government as of March 2017. We do have designated smoking area outside of the hotel lobby. Hope my clarification helps. Jason Burnett General Manager
vinz20 asked a question Aug 2017
Singapore, Singapore265 contributions167 helpful votes
What are the options to access Disneyland from the hotel and approx timings? Thanks
Answer from Jason_Burnett_IHG
Shanghai, China11 contributions
Dear Guest, There are 3 options: 1) You may take the shuttle bus. The shuttle bus will stop at a mall near Disneyland. You may approach to front desk or concierge for more information. 2) You may take a taxi. It will take you around 30-45 mins by taxi. Depends on the traffic. 3) You may take line 11 to Disneyland. It will take more than an hour because you need to take Line 2 and transfer at Jiangsu Road station.
BizVisitor asked a question May 2017
New York City, New York219 contributions256 helpful votes
Does the hotel provide complimentary shuttle to Longyang station?
Answer from Kevn
CA41 contributions18 helpful votes
Concur to other reviewers.
Answer from Alain W
20 contributions6 helpful votes
The hotel is judt30 to 50 minutes to hotel. Which for Shanghai is nothing. Call hotel for limo pick up.
Felipe Ong wrote a tip 16 Jul
4 contributions4 helpful votes
5.0 of 5 bubbles
"Great service and good location!"
Read full review
Jeff L wrote a tip Jun 2024
2 contributions
5.0 of 5 bubbles
"Great location , great service "
Read full review
Ian T wrote a tip Jun 2024
16 contributions4 helpful votes
5.0 of 5 bubbles
"Make sure book a room with club lounge access!"
Read full review
Julia H wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Definitely book the lounge on the highest floor. Great view kind staff and relaxing breakfast. "
Read full review
Clifton G wrote a tip May 2024
Worthing, United Kingdom18 contributions6 helpful votes
5.0 of 5 bubbles
"Good location to the Shanghai metro which is very easy to navigate. "
Read full review
Not the right property for you?
There are more places to choose from in the Shanghai area.
PRICE RANGE
HK$921 - HK$1,156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海汤臣洲际酒店, 锦江汤臣洲际酒店, 锦江汤臣洲际, 汤臣洲际酒店, intercontinental shanghai pudong hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiPudong
NUMBER OF ROOMS
418
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL SHANGHAI PUDONG HK$812 (H̶K̶$̶9̶3̶7̶) - Updated 2024

Frequently Asked Questions about InterContinental Shanghai Pudong
Which popular attractions are close to InterContinental Shanghai Pudong?
Nearby attractions include 96 Square (0.1 km), No.1 Food Zhangyang Road Shop (0.3 km), and The first Yaohan Mall (0.5 km).
What are some of the property amenities at InterContinental Shanghai Pudong?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Shanghai Pudong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Shanghai Pudong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Shanghai Pudong?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Shanghai Pudong?
Conveniently located restaurants include Efes Restaurant Turkish & Mediterranean Cuisine, Shanghai Haidilao Hot Pot (Zhangyang Road), and Level 1 (InterContinental Shanghai Pudong).
Are there opportunities to exercise at InterContinental Shanghai Pudong?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does InterContinental Shanghai Pudong have airport transportation?
Yes, InterContinental Shanghai Pudong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Shanghai Pudong?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Shanghai Pudong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Shanghai Pudong?
The staff speaks multiple languages, including English, Chinese, and Japanese.
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