Hengshan Garden Hotel

Hengshan Garden Hotel

No.516 Hengshan Road, Xuhui District, Shanghai 200030 China
Eingang
Traveller (256)
Panorama at the Regal International East Asia Hotel
360
Panoramas (27)
Room & Suite (290)

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About

4.5
#110 of 2,569 hotels in Shanghai
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The luxurious 5-star Juss Hengshan Hotel is ideally located on the oriental “Champs-Elysees”, the laudatory name of Hengshan Road with cafes, bars, exquisite shops and beautifully arranged gardens as well as various kinds of foreign-style houses scattered along the dense boulevard. This impressive tree-lined promenade stretches to the two ends of famous commercial and leisure centre – Xu Jia Hui and Huai Hai Road; and the prestigious diplomatic district is within walking distance from Shanghai’s best dining, shopping, night life and entertainment venues.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Mid-range

Location

No.516 Hengshan Road, Xuhui District, Shanghai 200030 China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Pu Dong Airport
35.2 km
See all flights
Hongqiao Airport
10.1 km
See all flights
Hechuan Road
6 minShanghai Metro
719Reviews17Q+A75Room tips
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Detailed Reviews
tgd g wrote a review Jul 2021
5.0 of 5 bubbles
Probably one of best value meets location deals in Shanghai. Although the rooms have seen better days there is a beautiful view if you can get the rooms facing the park. The pool is fantastic (read deep) and spa facilities are up there with the other luxury hotels. Professionals like Sissi at the front desk are a reason to come back!
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilyn Li, General Manager at Hengshan Garden Hotel
Responded 28 Sept 2021
Dear tgdg2021, Thank you for staying with us and leaving your comment. We are delighted to know that you had a pleasant stay during your last visit, and were satisfied with our location, swimming pool as well as our service. We will continue working on the improvement of our customer experience, and we look forward to your next pleasant stay with us. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tourist18670 wrote a review Jun 2004
Dallas, TX
4.0 of 5 bubbles
We stayed 7 nights at the Regal in June 2004. Upon arrival, the hotel staff spoke excellent English and were very pleasant to deal with. The rooms are fairly nice and spacious including these nice down comforters that almost felt as comfortable as the Westin's Heavenly Beds. My only complaint was they placed us in a room next to one that had construction so we heard multiple pounding noises from the work throughout the afternoon and evenings. I would not suggest room service, as the food was mediocre and there are tons of nice and cheaper restaurants nearby. Most service charges in the hotel were fairly high and comparable to any NYC hotel which also quite surprised me. An example includes paying $4USD for a Coke at the hotel when you get one across the street at the store for $0.30. The hotel is also located on the West side of Shanghai so its a bit farther from most tourist attractions. Although, taxis and the metro system there made commuting to those other areas fairly simple and cheap.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roam33048 wrote a review Jan 2005
Beerzel, Belgium
4.0 of 5 bubbles
This hotel get's mine "above average" rating in fact only for the great and spacious room as well for the delicious breakfast buffet with plenty of Asian and Western high quality food.
The total hotel concept is however rather "cold" and check-in feels more like entering a governmental building than a relaxing hotel. I have missed the feeling of being welcome; I just had the feeling of having been booked in "a place to sleep". I wouldn't advise this hotel for a long holiday stay, but it is OK for a short business visit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip wrote a review Sept 2020
2.0 of 5 bubbles
They claim themselves to be a five star hotel but this was probably the worst customer service I have ever experienced.

Tried to call the hotel for late cancellation. My room was eventually cancelled without a charge but the experience of communicating with the reservation department was very unpleasant. The guy on the phone spent minutes trying to argue with me how they “never missed a phone call” when I tried to complain that my phone call (being transferred from the front desk, or whichever department handling the official incoming call) wasn’t being answered during office hour. If this wasn’t enough the guy then spent another few minutes arguing with me that they “never missed a message”, when I tried to explain that my request through an OTT platform wasn’t being addressed or answered by the hotel. Seriously, either something was seriously wrong with your operations or your staff really needs some proper training. Will avoid booking this place going forward.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilyn Li, General Manager at Hengshan Garden Hotel
Responded 16 Sept 2020
Dear djsteak, Thank you for leaving your comments. We apologize for any inconvenience caused. We have conveyed your review to our related department. Relative trainings have been arranged to further enhance our employees' service skills as well as attitude. We appreciate your honest feedback is critically important for us to improve ourselves. Thank you again for your review, we look forward to welcoming you back and experience our improvements. Best Regards,
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wondermnd wrote a review Feb 2006
New York City, New York
4.0 of 5 bubbles
For a Shanghai hotel it really is pretty good for its value. The property is owned by the Hong Kong Regal Chain and one can tell that they paid enough attention in order to cater to westerners. The hotel is a little out of the way so one needs to tack on an extra 10-15 minutes per cab ride. The rooms are fairly large by Shanghai 4 star standard. Unfortunately the carpet is a little worn out and the place can use a little updating. The staff throughout the hotel is very friendly and efficient. For budget travelers I would highly recommend it. If your company is paying for it then head on over to Sofitel or JW Marriott where you will be closer to the business districts. The internet connection is a little pricey. I would just walk around the corner to the internet cafe where 3RMB takes care of one hour of log in.
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Date of stay: July 2005
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loveworldtravel wrote a review Apr 2006
Portland, Oregon
5.0 of 5 bubbles
My children and I had a wonderful time this past week at this hotel. The room was well-appointed and clean, the beds comfortable. Felix Hu, the senior sales manager with whom I made the reservations, communicated with me by email quickly. He also arranged for our train tickets to Hangzhou where my daughters and I stayed for three days upon our arrival to China before we visited Shanghai. He had a car pick us up at the airport, give us our train tickets, and take us to the train station. On returning to Shanghai, they had taken care of the luggage we didn't want to take with us to Hangzhou and had our room ready. The staff was extraordinarily helpful, all speaking English. The hotel is located in the French Concession area, a lovely part of Shanghai. It's not in the center of the tourist areas or the business district but a much nicer and less crowded area. We took taxis to get to our destinations which cost usually less than $2 each time. The buffet breakfast in the hotel was ample and with great selection. My daughters enjoyed the bowling alley in the hotel several times during our stay. On leaving, Mr. Hu gave us a beautiful photo book of Shanghai to remember our stay. We travel a good deal for holidays and would happily stay here again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jddssc121 wrote a review Feb 2007
Bellevue, Washington
3.0 of 5 bubbles
not bad, but you can find better. kinda in the middle of nowhere, so prepare to take cabs everywhere. rooms are clean, but kinda plain. bed is so so.
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Date of stay: February 2007
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesCheck-in / front desk
3.0 of 5 bubblesService
3.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonCN2011 wrote a review Jan 2012
CAN
4.0 of 5 bubbles
I have stayed in this hotel (members floor) on mid-December, 2011 . The following is my review:

Upsides:

- Great breakfast with variety of selections, both eastern and western food. Different type of dim sum in each basket, many choices, staff are helpful, and I enjoyed eating there.

- Seems to make everything more upscale, such as scale with cover, extra toilet paper in a bag, bathroom supplies all located in a box, try to make you feel like a "Rich Man", the hotel name in chinese.

- Central remote control, such as lighting, heating level. Some elder customers may prefer old fashion way by turning on and off individual switches instead of using remote control.

Downsides:

- Having difficulty to access one of the room by the access cards, need to reprogrammed, but it also happened in some hotels which I visited before and I commented in this web site previously too.

- Plumbing issue: Toilet drainage issue, called up staff, came in quickly, the cleaner came in first and then called up Engineering Dept to do plumbing. All staff are friendly and helpful.

With the plumbing and other minor improvements, I think this is an excellent hotel.
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Date of stay: December 2011
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessie C, Front Office Manager at Hengshan Garden Hotel
Responded 4 Apr 2012
Thanks for the kind feedback which is very encouraging, we will continue to work hard , strive for the best and also ensure satisfaction for every guest. Looking forward to your next stay with us!
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Shatneresque wrote a review Nov 2006
Japan
2.0 of 5 bubbles
there are a lot of much better choices in shanghai than this place. in need of updating. indifferent service. inconvenient location.
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Date of stay: October 2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WriterJane wrote a review Dec 2019
New York
4.0 of 5 bubbles
I stayed at the Regal International with a tour group. I found the bed super soft, which our tour guide said was directed to overseas tourists. (I guess my back has Chinese sensibilities!) The panel that controlled all the lights and electronics took some getting used to, particularly in the dark.

The neighborhood was splendid, a short walk to massive malls! There were also good restaurants nearby.
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Date of stay: July 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilyn L, Manager at Hengshan Garden Hotel
Responded 2 Jan 2020
Dear WriterJane, Thank you for choosing Regal Internaitonal East Asia Hotel. We are gald to know that you were satisfied with our location as well as our room. We will continue working on the improvement of our customer experience, and we look forward to your next pleasant stay with us. Best Regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Marilyn L
Shanghai, China
Dear neokimhan, Thank you for your enquire. Our hotel boasts 7 Outdoor and 4 Indoor cushioned hard courts maintained to international standards which are available for club members and in-house guests. For the charges, each outdoor tennis courts is RMB 100 per hour in the daytime and RMB 120 per hour in the evening. Each indoor tennis courts is RMB 350 per hour on weekdays and RMB 450 per hours on weekends. Meanwhile, we also provide the facility rental service for guests at RMB 50 per time. Normally, the reservation of the tennis courts during the Shanghai Rolex Masters will be high. You may contact our club reception to book the tennis courts in three days. We will be well of your assistance if the reservation is available. Best Regards,
Tallulah_9 asked a question Mar 2019
Burton on Trent28 contributions30 helpful votes
Do the rooms have usb ports for charging devices?
Answer from Marilyn L
Shanghai, China
Dear Tallulah_9, Thank you for your inquiry. Our rooms do not have any usb ports for charging. You can contact our Concierge at ext.81 or our Hotel Guest Service Manager at ext.84 for chargers if you need. Thank you and best regards,
Answer from Marilyn L
Shanghai, China
Dear sabrejobs, Thank you for enquire, you can contact with our Reservation Department [rieah(dot)reservation(at)regal-eastasia(dot)c o m] for any room request. We are looking forward to welcoming you and serve you with our warmest hospitality!
Answer from Marilyn L
Shanghai, China
Dear guest, Thank you for enquire, you can take metro Line 1 to Hengshan Road station and it's only within walking distance from our hotel. Thank you and best regards, Marilyn
teacheronholiday asked a question Aug 2018
Haywards Heath, United Kingdom243 contributions122 helpful votes
Which room type should I book for three adults?
Answer from Marilyn L
Shanghai, China
Dear guest, Thank you for enquiry, for 3 adults we may suggest deluxe suite. Thank you and best regards, Marilyn
VV Sun wrote a tip Aug 2019
2 contributions
5.0 of 5 bubbles
"new renovated room"
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Richard H wrote a tip Jul 2019
Dublin, Ireland272 contributions116 helpful votes
4.0 of 5 bubbles
"The hotel has 22 floors. The higher you get, the better the views but the journey in the lift becomes longer!!"
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sacrotravel wrote a tip Feb 2019
London, United Kingdom38 contributions16 helpful votes
2.0 of 5 bubbles
"The several floors my group was staying on all had smoke smellling rooms"
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Fisherman wrote a tip Nov 2018
Washington DC, District of Columbia5 contributions8 helpful votes
4.0 of 5 bubbles
"ask for a room on higher floor to have a good view and be quiet."
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850380322 wrote a tip Oct 2018
Shanghai, China1 contribution
4.0 of 5 bubbles
"King size bed is nice and ths shower area is clean and seperate with toilet."
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PRICE RANGE
HK$648 - HK$937 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel regal international east asia
FORMERLY KNOWN AS
Juss Hengshan Hotel
LOCATION
ChinaShanghai RegionShanghaiHengshan Lu (Hengshan Road) / Tianping Lu (Tianping Road) / Former French Concession / Puxi (Downtown Shanghai) / Xuhui
NUMBER OF ROOMS
320
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HENGSHAN GARDEN HOTEL HK$609 (H̶K̶$̶8̶5̶9̶)

Frequently Asked Questions about Hengshan Garden Hotel
Which popular attractions are close to Hengshan Garden Hotel?
Nearby attractions include Soong Ching-ling Memorial Residence (0.5 km), Shanghai Jiao Tong University (0.8 km), and Wukang Road (0.6 km).
What are some of the property amenities at Hengshan Garden Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hengshan Garden Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hengshan Garden Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hengshan Garden Hotel?
Yes, parking is available to guests.
What are some restaurants close to Hengshan Garden Hotel?
Conveniently located restaurants include Lost Heaven, Cuivre, and Garlic.
Are there opportunities to exercise at Hengshan Garden Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hengshan Garden Hotel have airport transportation?
Yes, Hengshan Garden Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hengshan Garden Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hengshan Garden Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hengshan Garden Hotel?
Many travellers enjoy visiting Jing'an Temple (2.4 km), Shanghai Temple Of the Town God (Chenghung Miao) (5.3 km), and Shanghai Former Provisional Government Site of the Republic of Korea (3.4 km).
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