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W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, a spa, and indoor and outdoor pools.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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W Shanghai - The Bund stands out for its spotless cleanliness and stylish rooms that boast magnificent views, although guests might experience some delays with the elevators. The hotel's vibrant atmosphere and exceptional amenities, such as high-quality dining options and aesthetically pleasing decorations, frequently receive praise.
The exceptional service contributes to the hotel's superb value, with attentive staff enhancing the experience despite occasional language hiccups. While its location offers convenient proximity to attractions, it's noted that some destinations require a bit of travel.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Superb
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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The W hotel is by far the best hotel in Shanghai. The Social Retox brunch is a must if you are visiting Shanghai. The quality of the food, friendliness of the staff and general chic ambience of the hotel never fail to impress. The views of the Bund are breath taking.
What sets the W apart from other hotels in Shanghai is the attention they pay to detail. The staff go above and beyond to cater to your every need. The quality of the food is amazing. The chic and trendy atmosphere of the hotel and the cleanliness of the rooms can not be faulted.
I regularly frequent the Sunday brunch but this time took my family for a staycation and was so impressed with how welcome we were made to feel. I would highly recommend this hotel if you are looking for a quality hotel.
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Date of stay: June 2020Trip type: Travelled with family
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The WOW suite was very spacious and had excellent views of the city skyline at night, I was amazed by it! You could change the ambient lighting inside the room just like in a flagship German luxury sedan. Upon arriving I was helped by Cassie and the Executive Assistant Manager. Very nice people. The service was flawless, Cassie took great care of us and went above and beyond to make us feel welcome - even giving us some very cool W branded gifts! Breakfast at the Kitchen Table was great, there were several different types of freshly squeezed juices, some made to order - which I enjoyed. Made to order hot breakfast items were also available off a menu that did not incur extra charges for us. This is by far the best W hotel in East Asia. This stay has been a very memorable and enjoyable experience for us, I do look forward to coming back and staying in the future when I am back in Shanghai. Thank you W Shanghai!
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starwoodcenter, Manager at W Shanghai - The Bund
Responded 8 Mar 2020
Dear FreshWatermelons, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at W Shanghai - The Bund and we hope you choose to create more memories with us whenever your travels bring you back to Shanghai. Sincerely, Bryan Cheong Assistant Director of Welcome bryan.cheong@whotels.com
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I am a loyal fan of the Marriott group and when returning to this W hotel on the Bund, I got upgraded by Josephine to the Extreme WoW President Suite. Thanks so much!! I got totally blown away!!!
The suite is on the top floors 41 & 42 with almost 400 sq.mt, perfect for throwing a party or for special occasion. Extreme stunning view of Lujiazui throughout the whole suite. The amenities surprised me: professional DJ equipment & surround sound system with old-school microphone to kick start the night; a mix bar, a snack corner and a ping pong / dinning table and decent wine selection to give you enough variety of entertainment & fun; when you want to relax, a overflow jacuzzi offers you bubble bath along the view and sunna room... Words fail me when describing the experience but please forgive my lousy pics, the actual condition and atmosphere are much better.
Other thoughts: 1/ Given the room is rather huge, would be even better to have a comprehensive introduction so I don't get lost figuring out how to use the fancy stuff or miss out anything special (e.g. hidden TV behind various glasses) 2/ The steam from the shower triggered false fire alarm which was undoubtedly unpleasant and I hope the design could be improved 3/ A pity that the coffee machine on 41st floor was not filled ...:(
All in all, fantastic experience and recommend to try! I checked in quite late so miss out the night views of LuJiazui as the towers all dimmed their lights, so make sure you come in early to get the most out of it.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Checked in during the post-coronavirus era and the hotel is unsurprisingly full with a lot of domestic and foreign guests ( who tend to forget to wear masks in the lobby). I booked the hotel to celebrate 5th anniversary with my girlfriend and asked the hotel to prepare something in the room in advance. And yet, the hotel perfectly under-performed. The setup in room is the usual thing for a Titanium Elite member and there was not anything, anything special in the room. Very very disappointed and my girlfriend was not happy at all. Booked the package rate including spa for 2 and was told schedule was full and only offer to postpone the service to a later date which is infeasible for me. The front desk manager Ashley was inflexible and unaccommodating. Very disappointed. Although I have to mention the spa dept. deputy manager later offered me a resolution that meets my expectation.
Booked a table at Kitchen table for 2 and when I got there, our table was given to somebody else. What about some professionalism? Maybe foreigners have privileges in the hotel.
I would not recommend this hotel to anyone who would like to enjoy something special in Shanghai. Not professional and unfriendly staff. I have already filed complaint against this property with Marriott and we will see how Marriott plans to deal with this situation. Deeply disappointed.
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Date of stay: April 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starwoodcenter, Manager at W Shanghai - The Bund
Responded 23 Apr 2020
Hello 178xiangq, Thank you for sharing your feedback. I really appreciate your honest comments for us to look into each point highlighted. I also believed that this isolated incident mentioned have been handled by one of our managers. On behalf of the team, I would like to extend my sincerest apologies for the inconveniences you’ve encountered during your stay. Rest assured that we do not take this lightly and will take serious actions on improving our services. We do hope that this incident will not deter you from visiting us again and give us one more chance to turn things around. Cheers, Bryan Cheong Assistant Director Of Welcome Bryan.cheong@whotels.com
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A really excellent lunch- well cooked food from a great selection and enjoyed with a great bunch of old friends The menu is a good choice of dishes from dim sum to great seafood. We had a good selection and shared. I think including drinks it was around £30 a head but more than enough for 8 hungry guys
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family spent four birthdays in the past five years at the W - the Bund!
The Loyalty team consistently does an amazing job decorating our suite with balloons and personalizing with birthday cake, champagne and card. We love the hospitality and personal touch from the staff. Always pleasantly surprised that the lobby concierge knows my name at check-in and are super-attentive to our needs, especially for traveling with a young child/toddler.
For our son’s 2nd birthday stay, the staff thoughtfully placed a crib in our suite and provided a lovely kiddie bathrobe and amenities/toiletries suited for toddler. He loved playing with the cute animal balloons and really enjoyed splashing water in both pools. He did not want to leave.
Thank you W Shanghai Bund team again for always offering us a memorable experience that urges us to return!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerry John, General Manager at W Shanghai - The Bund
Responded 16 Aug 2023
Hey Qin Vivian D, Thank you for choosing W Shanghai The Bund for you son's recent birthday celebration and for your loyalty to W and Marriott International. We are thrilled to read how much all of you enjoyed your stay and how our team were able to deliver so many WOW moments with their whatever/whenever service. We look forward to having you back real soon and to being part of more family celebrations in the future. Cheers
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The W Shanghai is one of my favourite hotels I have EVER stayed at.
Twice now my fiancé and I have chosen the W SHANGHAI for a staycation and each time we have been thoroughly impressed; the service, facilities and cleanliness are impeccable.
On both occasions we literally didn’t leave the hotel property. You have everything you need: indoor pool, outdoor pool, gym, day spa, bars, restaurants, and the views are just stunning!
But what has made us choose the W twice is the staff. They are friendly and helpful. In particular two wonderful staff members Luis and Pascha made our stays extra special.
While dining at the kitchen table restaurant Pascha was friendly and welcoming making sure we were enjoying ourselves and had everything we needed.
And we can’t thank Luis enough. For both our stays he had gone over and above to make our stay at the W extra special. You can tell that Luis really loves what he does, it’s more than a job to him. Luis genuinely wants to ensure that you are having the best possible time; which we truly did, thanks to Luis. 10/10 stay!
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t normally choose the W, I am with the Regis brand mostly. But the Shanghai W forever changed my view on W hotels. The upgrade to the room I was given already impressed me with the view. I had a very bad back issue when I arrived. The front desk immediately offered medical supplies. I couldn’t open my suitcase and they sent Brian when I asked, who did help. The whenever/ wherever never missed a call, always someone picking up within a minute or two. For a hotel of this size, their service was speedy.
Luis Pena, the W insider, checked on me through email and phone to see if I was ok. I appreciate it.
Breakfast: Oatmilk available ! Lactose intolerant folks , good news! Spread: One of the best, great selection of Western, including bagels/ salad bar/ cheese bar. Chinese: huge variety. Pasties : colorful and makes me feel like a kid in a candy store.
Finally, the hardware of the hotel needs no further boasting, see pictures and know that this is a hotel worth its buck in Shanghai. Heated floors in the bathroom !! Love it ! No cold feet ! I am definitely coming back if I am given a room 10 again. I wish I was not ill and could’ve stayed longer to enjoy the facilities. Really want to come back and wake up to that view again.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from W Shanghai, General Manager at W Shanghai - The Bund
Responded 1 Dec 2020
Hello ahhhhh_travelling, Thank you for sharing your experience at the W Shanghai - The Bund through Tripadvisor. With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team and especially Luis & Brian to continue to inspire and motivate them to deliver exceptional customer service. We also hope that your back is better by now. Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai. Best, Pascha Bhatti DIRECTOR OF BEVERAGE & FOOD / W SHANGHAI
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From the booking to checkout, we were so impressed with the level of service - above and beyond expectation. I received a welcome email and a response to some prior requests made well before the visit and the check-in was quick and efficient. On learning that our trip was to celebrate an anniversary, we were then treated to personal delivery of bubbly to the room and for our dinner. The inquiries as to our enjoyment of our stay, the food, and the service were frequent and genuine. Nothing was too much trouble and I felt very spoiled and pampered. The room was fabulous, clean, and comfy with a spectacular view of the river and Lujiazui.
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip:Pick the river view rooms - worth every penny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from W Shanghai, General Manager at W Shanghai - The Bund
Responded 1 Dec 2020
Hello GlendaP65, Thank you for sharing your experience at the W Shanghai - The Bund through Tripadvisor. With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai. Best, Pascha Bhatti DIRECTOR OF BEVERAGE & FOOD / W SHANGHAI
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Warning: Please stay away from furniture with glass, be careful that the glass will explode, causing you to be injured. Tips: 1. If you encounter a staff member who is arrogant and unreasonable to you, please severely reprimand. 2. The staff's words are full of lies, ignorance and ignorance of local laws and regulations. 3. If you have no other consumption in the hotel, be careful that they discriminate against you invisibly. 4. If you only stay for one night, they will not take your needs seriously. 5. Remember to dress yourself up like a rich person. 6. The staff who appear in the hotel are very young and have a low sense of service.
This was a very unpleasant and life-threatening stay experience. The glass drawer of the mini bar in the guest room suddenly exploded, splashing out many fragments, all the way to the bed. The two staff members, a man and a woman, who came to check the situation, smiled throughout the process and did not express any apologies. They questioned that we damaged the glass and did not treat this incident as a serious safety accident at all. In the subsequent communication with the guest room department and the guest department, the staff did not take it seriously, did not calm our emotions, but always emphasized that we must wait for the appraisal report of the glass to come out. If the result is fragmentation caused by human factors, we have to compensate for it. It even gave a plan B that would allow us to check out. The hotel staff has been irritating us, and the relationship between the two parties is very tense. Even Mr. Zhang (Deputy Director of Customer Department), who came out last, still doesn't say sorry, and is still trying to shirk responsibility for himself and his subordinates. The attitude of these three staff to the guests is the hospitality of the hotel. The pool and spa are very nice, and the breakfast buffet is also good. If you think everything is acceptable, then bravely move in. good luck!
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Date of stay: April 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It’s probably more cost efficient to book your airport transportation separately, but here is what the hotel offers.
Others
其他
· Please let us know your estimated arrival time, transportation needs, and departure time for a soft landing and take-off.
请告知我们您的预计抵达时间、用车需求及离店时间。
We are thrilled announce our new EV car option is launching now, and we will recommend you to join us together to GO GREEN:
我们非常高兴地向您隆重宣布我们最新地绿色环保新能源车型已上线，也极力推 荐您同我们一起畅享环保绿色出行：
BYD E9 RMB800/Single Trip RMB1200/Round Trip to SHA；RMB900/Single Trip RMB1600/Round Trip to PVG/Disneyland
比亚迪E9 虹桥机场/虹桥火车站 单程人民币800，双程人民币1200；浦东机场上 海迪士尼乐园 单程人民币900，双程人民币1600
HIPHI X RMB1000/Single Trip RMB1800/Round Trip to SHA, RMB1400/Single Trip RMB2600/Round Trip to PVG
高合 X 虹桥机场/虹桥火车站 单程人民币1000，双程人民币1800；浦东机场/上海迪士尼乐园 单程人民币1400，双程人民币2600
Hi Mrshann. The hotel does not have a club lounge. However we do provide a complimentary Happy Hour for our Elite Members every evening from 6.00PM to 8.00 PM, with light snacks and beverages, in our Woobar which is located on our W floor. Cheers.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about W Shanghai - The Bund
Which popular attractions are close to W Shanghai - The Bund?
Nearby attractions include The Bund (Wai Tan) (1.1 km), Shanghai Development Exhibition Hall (1.1 km), and Oriental Pearl Tower (Dongfang Mingzhu) (1.0 km).
