Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai

1288 Lujiazui Ring Road Pudong District, Shanghai 200120 China
View from the spa area.
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Panorama of the Deluxe Double Bund View Room at the Grand Kempinski Hotel Shanghai
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Grand Kempinski Hotel Shanghai
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About

5.0
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements.
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Property amenities
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Room features
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. They are provided to Tripadvisor by third-party partners.
5.0 of 5 stars
HOTEL STYLE
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Languages Spoken
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Hotel links
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Location

1288 Lujiazui Ring Road Pudong District, Shanghai 200120 China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Pu Dong Airport
30.8 km
Hongqiao Airport
16.7 km
Lujiazui
7 minShanghai Metro
280 Restaurants
within 1 kilometer
28 Attractions
within 1 kilometer
8,157Reviews26Q+A100Room tips
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  • 378
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  • 23
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Detailed Reviews
A Tripadvisor Member wrote a review Aug 2022
Hotel's Favourite
5.0 of 5 bubbles
Excellent Staycation, for my birthday and my son's summary water games!
This stay is planned to let myself enjoy a birthday weekend and also let my baby son to have some place to enjoy water games (he is really like to float on the water even he was just 1 yr old ^_^)

I received the call from concierge (they called Lady in Red) 1 day piror to get the confirm the time we may arrive with hospitality, and give me the confirmation that i have got 2-levels upgrade to have an Excutive Suite with great river view as a GHA Titanium member! it's really a great gift to my birthday even it is the membership benebit, but i know during the summer holidays, the hotel are full booked, they are really tried their best to get my room upgraded. They also give me guide that i can check in in the lounge to aviod the long crowded queue.

When arrival, i also feeling the real hospitality greeting and service. the service team in Lounge is excellent, they help me finish the check in process very effeciently We got the room directly, a realy great river view room and there is enough space could let my son walk and play.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Jan 2020
5.0 of 5 bubbles
Excellent hotel
I was there for 4 nights and I have no complaints at all. Service was fast and efficient. Room was cleaned to high standards everyday and the concierge was attentive to my every request even past midnight. During my stay, I faced a problem and required to be updated after I leave the hotel. Not only did they follow up promptly via email they also gave me a satisfactory outcome. Despite many hotels around the area, we have absolutely no regrets choosing Grand Kempinski and will stay there again if we were to be there again.
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Feb 2021
5.0 of 5 bubbles
Just perfect 👌
We booked this last minute for a one night stay for a family birthday. We booked a club room and this included breakfast, afternoon tea and dinner with plenty gorgeous food. The staff we exceptional and went above and beyond to ensure our stay was perfect. The pool and jacuzzi had views to die for !!! Plus a roof top bar with views of the Bund, live music and cocktails.

Our rooms had views of the Bund and excellent facilities. I didn’t want to leave!

What made this stay for us was the staff! We are already planning to come back. Extra thanks to Judith , Max and Amber!
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Jan 2020
2.0 of 5 bubbles
Outdated and unkept
I only stayed two nights thankfully. The room I had on the 9th floor had a very old and dirty carpet. I had to take all the towels in the bathroom and the bathrobes to try to cover the carpet so my bare feet would never touch it. The Havana bar on the 30th floor has a great view but zero ambiance. I was going to order a drink but the menu they handed me was so old and spoiled that it turned me off and I decided to suck it up and watch tv in my room and crack a Heineken. On checkout they did not ask me how my stay was but I mentioned the carpet after settling the bill.

The staff was friendly enough. The bed was comfortable and the view of the bund was nice.

The room rate was half that of the four seasons... but the hotel was not half as good.
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Jan 2023
1.0 of 5 bubbles
Poor cleanliness
We booked her for 4 nights. The carpet in the first room on the 19th floor we were allocated was stained and really dirty. After speaking to the manager we were moved to another room on the 11th floor (I think). Seemed ok. When we returned for a day of touring, the room was over 26 degrees (too hot for us) and smelt of sewage. The chamber maid had already reported this to reception, so when I went to reception for the second time, we again. Was moved. A larger room this time on the 12th floor and they offered free breakfast for the remainder two days. So…. Went to put the kids to bed, pulled back the covers and there on the bed was a disgusting stain (looked like blood).

I spoke to the general manager last night who offended me by saying the stain in the bed was fresh. I was very upset and felt very uncomfortable. I asked him to confirm his allegation and it seemed to me he was accusing me.

Not only has this experience of moving three times in 4 nights been very stressful and time consuming, I am discussed with the cleanliness. It has made me feel like all I want to do it go home. I was then further insulted this morning as the general manager asked if I would like a free meal or a spa treatment. I explained that what he had offered was not comparable to my experience.

The have requested a 50% refund but on reflection and how I’ve been made to feel 100% Is more just. The general manager this morning told me a refund is difficult as I booked through trip.com, then I was further insulted and offered a free meal or a spa treatment!

I’ve now contacted trip.com and they have agreed to support my refund request. Just waiting to hear and will update my post when I do!

24 hour Gym temperature is too hot, they switch the air con off at night (I only go to the gym after 11pm).

Positives, location as good connections to the metro, kids really enjoyed the pool, which was open until 10:30pm
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Feb 2022
5.0 of 5 bubbles
Perfect service, not so great at food choices and quality
Stayed for two night, had an absolutely fantastic, spacious room with river view. We booked executive one with lounge access, they are doing set meals now for happy hour and the food quality is just so-so (same goes to the breakfast on the 1st floor) But I would give five stars because of perfect, polite, fast and kind service we got from literally every staff in the hotel. Housekeeping is extremely efficient, cleaned our room to perfection every time we went out for a walk or lunch/dinner. The card says it was Amy, we never got to meet her, but I would love if the management can mention this to her. For example, we asked to have more water once we arrived and after that every time our room was cleaned she would place 6-8 extra bottles in our room. Small details makes all the difference! Club lounge staff is so polite and professional even more than some “big brands” out there in this area (talking about even ritz carlton). They have a bar on top floor (of course with great view from up there) and live singer, great experience! If they can improve the food quality and choices - it would be perfect place to stay for any occasion
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Feb 2021
5.0 of 5 bubbles
One of the best hotels in Shanghai!
My family and I visited Grand Kempinski Sh. for my birthday last weekend. What a great experience we had! The first good impression was the room -very spacious! The staff is very friendly and attentive, they had two bags with gifts for my daughters and set a cute dessert in my room to make my birthday even more special. Room service is also fast and efficient: our first dinner was ready in less than 30 mins.! The facilities are very well mantained, and I especially enjoyed the indoor swimming pool and the spa. The hotel has 4 different restaurants and for our stay we had time to enjoy 2 of them ;) For breakfast they offered buffet with a good mix of Chinese and Western cuisine (very nice Western section BTW & an extensive variety of dishes).
I would like to appreciate and acknowledge all the attentions given to us by Judith and Mr. Chavez, who made us feel like we were at home. THANK YOU!
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Room Tip: Amazing views, friendly staff, great facilities & amenities, nice food.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Jun 2021
5.0 of 5 bubbles
Exceptional Service — Unforgettable Visit
I highly recommend the Grand Kempinski in Shanghai for anyone looking for a special and custom experience. I had the idea to propose to my girlfriend in the Grand Kempinski in Lujiazui. Mark (the GM) helped set the plan in motion. Michelle and her team did an amazing job decorating the room. There were strategically placed rose pedals all over the room, handmade swans decorating the bed in addition to balloons everywhere and on the window. They even made a custom giant heart shaped cake. The scene was very romantic. Judith and the team helped on the execution to surprise my girlfriend and the proposal was a great success. Judith took care of us for our stay and her and her team went above and beyond to make our stay special. We even had a great room with a view of Huangpu River and the Bund! This is the best service I’ve experienced in a hotel anywhere in the world and it was a truly unforgettable experience.
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Mar 2023
5.0 of 5 bubbles
Wow experience
Overall an extremely pleasant stay with an affordable price. Very value for money

Room and toilet was very clean. Bed was comfortable and hot water readily available in showers

Staff were courteous and prompt with their housekeeping

Centrally located and near prominent Shanghai landmarks. The view from room is also very nice with wifi to catch up on work

If you are considering a place to stay in Shanghai. This should also be on your shortlist
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor Member wrote a review Jan 2021
5.0 of 5 bubbles
Excellent Christmas in Shanghai: Thank You Kempinski!
We spent Christmas 2020 in Shanghai at the Grand Kempinski. Our stay was excellent every day. The staff are really friendly, always helpful, and when you need them they are eager to ensure visiting Shanghai becomes a memory to treasure. Customer Services Manager George helped us to book Christmas Eve at the Kempinski, a delicious buffet and fun evening all round as well as our trip to the Pearl of the Orient revolving restaurant which is just a short walk away. Also close there is a hop-on hop-off tour bus which we used with earphones and guided tour audio descriptions as well as a leafy riverside promenade and a ferry across to the Bund. The hotel has a pool, spa, afternoon tea lounge, Havana Bar, Spanish, Italian and Chinese restaurants and magnificent views onto the Huangpu River. Definitely worth booking a river view room. Above all, we wanted to relax. We live in China and could not go back to the UK this Christmas so we looked to Kempinski as a restful and enjoyable retreat. We have loved it and highly recommend.
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
HK$1,125 - HK$1,461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia shanghai hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
686
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND KEMPINSKI HOTEL SHANGHAI HK$1,117 (H̶K̶$̶1̶,̶7̶7̶3̶) - Updated 2024

Frequently Asked Questions about Grand Kempinski Hotel Shanghai
Which popular attractions are close to Grand Kempinski Hotel Shanghai?
Nearby attractions include Shanghai World Financial Center (0.9 km), Shanghai Development Exhibition Hall (0.6 km), and Jin Mao Tower (0.8 km).
What are some of the property amenities at Grand Kempinski Hotel Shanghai?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Grand Kempinski Hotel Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Kempinski Hotel Shanghai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Kempinski Hotel Shanghai?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Grand Kempinski Hotel Shanghai?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Scena di Angelo, and YICAFE at Pudong Shangri-La.
Are there opportunities to exercise at Grand Kempinski Hotel Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Kempinski Hotel Shanghai have airport transportation?
Yes, Grand Kempinski Hotel Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Kempinski Hotel Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Kempinski Hotel Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Kempinski Hotel Shanghai?
The staff speaks multiple languages, including English and Chinese.
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