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Holiday Inn Express

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110 Industrial Pkwy, Jasper, AL 35501-8985
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (19)
Room & Suite (20)
Dining (12)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 9 hotels in Jasper
Location
Cleanliness
Service
Value
Newly opened 71 room formula blue Holiday Inn Express.Free wifi in all rooms and public area. Free breakfast with Holiday Inn Express famous cinnamon rolls. Outdoor pool and self service laundy. All rooms have micro fridges in them.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
60Reviews1Q+A4Room tips
Traveller rating
  • 50
  • 7
  • 0
  • 2
  • 1
Time of year
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Popular mentions
Isthmuse wrote a review Sep 2020
Madison, Wisconsin234 contributions125 helpful votes
This may be a newer HIE property but the issues have still not been worked out. The Wi-Fi was terrible, sometimes non-existent. The temperature control did not work. It remained so cold that I had to turn on the heat -- in summer! Neither the front desk or breakfast server seemed well-trained. My request for a quiet location was apparently ignored. This was a more expensive choice than other Jasper inns. HIE properties may not be worth the upcharge. This one in Jasper certainly was not.
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Date of stay: August 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express
Responded 9 Oct 2020
Hi Isthmuse, I'm glad you choose our hotel for your visit to Jasper. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the Wifi, temperature control, staff service, and sound insulation. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein D Case Manager IHGService
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smcdaniel wrote a review Jul 2020
Ariton, Alabama365 contributions90 helpful votes
The rooms were very nice and comfy. We stayed on the first floor which made it easy to access. The only problem was with bfst which is a challenge because of Covid 19 and different at different chains. There was a large sign at the front desk stating that the staff were responsible for getting you the coffee which was behind the desk. It was all my fault but while waiting for my bagel, I walked to the front desk. I didn't notice the large signs saying wait for staff and served myself. Just as I finished the two desk clerks walked in from outside. (I'm guessing on a smoke break.) The night clerk explained to me that I shouldn't touch the coffee and not the area would have to be steriized. There were two guest behind me and thought is was a little extreme. While eating my bkft, a male staff member was restocking the individually wrapped pastries. He was not wearing any gloves so if he had germs they were transfered to the plastic and to the guests. I know it's hard to know what to do right now but there should be standard rules for all motels.
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Date of stay: July 2020
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Estella S wrote a review Jan 2020
Montgomery, Alabama35 contributions20 helpful votes
The hotel is clean, comfortable and safe. It is located right beside a Hampton Inn and about 3 miles from downtown Jasper. The breakfast in the morning is excellent. There is a pancake station in addition to plenty of options to choose from like oatmeal, eggs, bacon, cereal, and hot cinnamon rolls.
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Date of stay: January 2020
Rooms
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Sleep Quality
Trip type: Travelled on business
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JR N wrote a review Jan 2020
Atlanta, Georgia12 contributions2 helpful votes
I stayed at this hotel in August 2019 while traveling from Birmingham to Memphis. It appeared that the hotel was fairly new and we recently built. The lobby and the grounds surrounding the hotel appeared in very good condition. The room was 'clean' and the bed was comfortable, I had no issues sleeping through the night. When I awoke in the morning, I saw a small bug crawling across the bedspread but I'm not the squeamish type so I killed it with a napkin and threw it away. I didn't think more about it until later that day I noticed that my ankles and upper arms were itchy and had a series of bites in a line. I quickly jumped on the internet and discovered that I had unfortunately been victim of bed bugs, my first experience in 5 years of traveling (100+ nights a year). I called the hotel and spoke to the front desk as soon as I was aware. I told them what had happened and they didn't seem to concerned but said they would check it out. Our conversation left me with an uneasy feeling so I called again the next morning to report it to the dayshift and hopefully a manager. Again, they didn't seem too concerned but said they would check it out. I was thinking that someone would get in contact with me to discuss the issue with the stay but several days passed and I didn't hear anything. I contacted IHG customer support through the chat function built into their website and told the CSR my experience. She told me to send a message to customer relations which I did as soon as I finished the chat with her. I retold my story as above and highlighted my concern that all attempts to notify people about this issue seem to be ignored. I never heard back from anyone at customer support. Work got busy and a few weeks passed before I decided that I would write a review on the IHG website for the hotel, figuring that would at least get SOME response. Unsurprisingly, the review that I submitted detailing my experience was never posted. To this day no one from the hotel or IHG customer relations has attempted to contact me. All I wanted was assurance that this problem was being taken seriously and would be addressed. To my knowledge that has not happened. Months have passed since my stay in Jasper and unfortunately I recently encountered another bed bug incident at rival hotel chain in another state. This would not be relevant to this review except it was a stark contrast to my experience with Holiday Inn Express: When I notified the front desk at the other hotel chain, they were extremely apologetic, they compensated the stay (my company pays for hotels so it doesn't help or hurt me personally when they comp the stay but I feel like its the right thing to do) and gave me some bonus points for the trouble. Their immediate and appropriate response gives me assurance that the rival chain will address the problem and correct. In closing I'd like to apologize to anyone who might have stayed at this hotel in the past 6 months and had bed bug issues like I did. If I had been better at following up and continuing to pester the hotel I might have had more impact. I’m more than happy if anyone from the hotel or IHG would like to contact me to discuss this issue. My contact info is in the previous reports I’ve submitted to your company.
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Date of stay: August 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from IHGService, General Manager at Holiday Inn Express
Responded 22 Jan 2020
Hello 402jrn, Thank you for reaching out to us, we value your feedback. Your stay at our property could have been better, had it not been for the bed bugs and bites you received. Furthermore, I apologize for the way and delay in which your concern was handled. We want our guests to have an engaging place to rest, provide you with efficient and seamless experiences and fresh, practical, and efficient accommodations. In this case, we were not able to deliver the entire package. Rest assured that we will do our part to seek better ways to make our property an engaging place to rest and where you can recharge. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message asking for more details. We look forward to hosting your stay in the future. Hector P Case Manager IHGService
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Emily F wrote a review Nov 2019
Conway, Arkansas21 contributions6 helpful votes
We found this hotel last minute on a road trip. It is about 3 miles from the interstate; but well worth the extra drive. I found the rooms to be very spacious and either brand new, or newly renovated. I enjoyed the clean, modern decor. The floors are a bit thin as we got two calls complaining from the room below us from our toddler walking around. I would request the third floor if possible. We didn't have any noise issues. The only negatives were the quality of the toilet paper (paper thin) and the free breakfast coffee was just so-so. The complimentary breakfast buffet was very tasty.
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Date of stay: November 2019
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PRICE RANGE
US$116 - US$133 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlabamaJasper
NUMBER OF ROOMS
71
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Frequently Asked Questions about Holiday Inn Express
Which popular attractions are close to Holiday Inn Express?
Nearby attractions include Lewis-Smith Lake & Dam (6.3 km), The First United Methodist Church (4.2 km), and Walker County Public Fishing Lake (3.6 km).
What are some of the property amenities at Holiday Inn Express?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Holiday Inn Express?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express?
Conveniently located restaurants include Black Rock Bistro, Warehouse 3 Nineteen, and Lees Famous Recipe Chicken.
Are there opportunities to exercise at Holiday Inn Express?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.