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Phoenix All Suites Hotel

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201 E. Beach Blvd., Gulf Shores, AL 36542
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (109)
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Panoramas (20)
Room & Suite (251)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 26/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phoenix All Suites Hotel
Updated 26/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 28 hotels in Gulf Shores
Location
Cleanliness
Service
Value
If you're looking for a beachfront hotel in Gulf Shores, AL then you've found it! Phoenix All Suites Hotel offers the luxury of a condo with the amenities of a hotel. The hotel offers friendly service, condo-style amenities, convenient locations with direct beach access and, of course, unforgettable memories. Phoenix All Suites is strategically located to give you easy access to all that Gulf Shores has to offer. It's just a block east of Hwy. 59 on East Beach Boulevard. Great restaurants and shops are within walking distance. There's a lot to experience while visiting Gulf Shores, make sure you choose a location that is close to where you want to be!
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Pool
Outdoor pool
Beach
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Private balcony
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Ocean View
879Reviews15Q+A100Room tips
Traveller rating
  • 333
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  • 93
  • 54
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Popular mentions
Kwalls71 wrote a review 11 Oct
Hazel, Kentucky89 contributions12 helpful votes
+1
This is 1-2 star hotel in an excellent location. My husband and I stayed here in fall of 2018 and it wasn’t great then. No updates have been made since then. We usually stay in privately owned condos and this is definitely a cheap hotel. Very little decor and no personal touches. Condos generally have books to borrow, games, or movies. This has none of that. The tv had Dish Network that did not work well. It had limited channels and they were often unavailable. We tried to watch a movie in a rainy afternoon and got nowhere. The living room furniture was ugly, uncomfortable, and stained. There weren’t enough tables to put a drink and no coasters anywhere. In the kitchen, there is chipped paint on the kitchen cabinets and rust on the refrigerator. I will say the ice maker works great! It did have all the needed kitchen equipment for cooking. The bed in the master is very comfortable, but the bunk beds are very short. I’m 5ft tall and no one bigger than me could sleep there. The bathrooms are functional, but not attractive. There is great water pressure and plenty of hot water. The A/C is weird. With the thermostat consistently set at 73 I was freezing in the living room. Overnight, we got very hot. The elevators were touch and go. The view from this place is spectacular. It’s by the public beach in one of the least crowded areas. You can walk to shops and restaurants. The only downside of the location is that you can hear music from the Hangout on the balcony and beach at night. We probably won’t stay here again unless they do a remodel.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Brett Robinson, Owner at Phoenix All Suites Hotel
Responded 2 weeks ago
Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!
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Leslie H wrote a review 4 Oct
3 contributions
+1
TV nor the coffee maker worked. Maintenance came to check it and told us he'd leave the work order open that the TV was kaput. 13 hours later still no TV replacement. Called again to request update and at that time spoke to a Supervisor. Was unapologetically told they had no extra televisions and would comp 10% on our room. The Ryder Cup was on so hubs wasn't to happy about that response. The condo IMO was in need of a deep cleaning. The pictures are of the day we arrived. I literally hung a dish rag on the refrigerator handle just so I wouldn't have to touch the handles. The bathroom floor still had sand in the corners from the previous guest and there was no toilet paper holder. So we had to leave the TP on the corner of the tub in order to reach it. The kitchenette was fully stocked with essentials if you wanted to make a meal, but the appliances are very dated. The dinette table and chairs were new so that was a plus! Over all, very disappointed and wouldn't recommend. As far as the coffee maker, yes when I called to the front desk when Maintenance said they didn't give him one to bring up.....my husband had to go get it. Why we weren't told this the first phone call is beyond me.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Brett Robinson, Owner at Phoenix All Suites Hotel
Responded 2 weeks ago
Please allow us to look into this situation. Would you mind providing us with your contact and reservation information? Please email reviews@brett-robinson.com and provide: First and last name, reservation or confirmation number, condo building, and unit you stayed in during your trip. We hope to hear from you soon.
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Bella R wrote a review Aug 2021
Clinton, Mississippi12 contributions3 helpful votes
I stayed here for 3 nights and it was a great stay! We stayed at the top floor (900) and the view was super pretty from the balcony to the front of the building) The pullout couch was okay. Kind of thin, but we made it work. It isn't a fancy condo at all, but that wasn't a problem at all. The full bathroom is spacious and includes multiple fresh towels. The half bathroom is pretty small, but could definitely work for kids. The bunkbeds could fit someone who's a little over 5 feet, so someone who is 5 feet or less could sleep there comfortably. The condo also comes with dishes which was good! There was also trash units on each floor which was a plus. There are 2 elevators on each side of the hallways so it's never packed with people, but waiting for the elevator could take a couple of minutes but not bad at all. The condo it self is a great location for food and souvenirs shops. Also there's a mini gulf place close by too. The pool is pretty as well. Staff is friendly and able to provide help! Great stay.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: Top floor has amazing view of the beach
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Response from Brett Robinson, Owner at Phoenix All Suites Hotel
Responded 12 Aug 2021
We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!
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Stacie H wrote a review Jul 2021
1 contribution
We were asked what time we would like checkin so we chose 3pm. On arrival we were advised by rude staff that we had to wait till 5pm. We were told the room had a washer and dryer which is does not. There are huge rats on the outside grounds. Remotes to tvs are broken. The satellite hardly works so we had to rent movies. The fridge does not keep cold. For a week's stay this is NOT the place unless you are single since the bar next door is open all night and so loud it shakes the walls. Deff not family oriented The only positive is that we can walk out onto the beach. This was a big waste of money!
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Date of stay: July 2021Trip type: Travelled with family
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Response from member_full_name, owner_reg_popup18_159b at Phoenix All Suites Hotel
Responded 15 Jul 2021
We are so sorry to hear about your recent visit. Please allow us to look into this situation. Would you mind providing us with your contact and reservation information? Please email reviews@brettrobinson.com and provide: First and last name, condo building, and unit you stayed in during your trip. We hope to hear from you soon.
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Michael G wrote a review Sep 2020
1 contribution
First trip to Orange beach. Phoenix West 1 is a great place to stay. Brett Robinson Vacation Rentals is one of the reasons we will return. Had a slight problem with the room upon checking. The representative from Brett Robinson called us almost immediately and fixed the issues very quickly. Nice people who value your business. Thanks so much for the much needed getaway.
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Date of stay: September 2020Trip type: Travelled with family
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Response from Brett Robinson, Owner at Phoenix All Suites Hotel
Responded 11 Sep 2020
Thanks for choosing to vacation with Brett/Robinson, we are honored to be play a part in your special memories. Come back anytime!
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PRICE RANGE
US$204 - US$466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix all hotel gulf shores, phoenix hotel gulf shores, phoenix gulf shores
LOCATION
United StatesAlabamaGulf Shores
NUMBER OF ROOMS
84
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Frequently Asked Questions about Phoenix All Suites Hotel
Which popular attractions are close to Phoenix All Suites Hotel?
Nearby attractions include Souvenir City (0.3 km), Pink Pony Pub - World Famous Beach Bar (0.03 km), and Shrimpy's Mini Golf and Ice Cream (0.3 km).
What are some of the property amenities at Phoenix All Suites Hotel?
Some of the more popular amenities offered include free wifi, a pool, and reduced mobility rooms.
Which room amenities are available at Phoenix All Suites Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What are some restaurants close to Phoenix All Suites Hotel?
Conveniently located restaurants include Crico's Pizza & Subs, De Soto's Seafood Kitchen, and Shrimp Basket.
Are there opportunities to exercise at Phoenix All Suites Hotel?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Phoenix All Suites Hotel?
Many travellers enjoy visiting Swift- Coles Historic Home (8.1 km) and Indian Village Achuse (12.3 km).
Does Phoenix All Suites Hotel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Phoenix All Suites Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.