Overall good hotel, with friendly and attentive staff. We booked the 2 bed room for 4 nights. The room included decent amount of pillows, covers, towels etc. The housekeepers were pleasant, and had no problem at providing additional towels etc. We had slight issue with the mini fridge leaking, but mantaince came up the next morning without hassle. A standard breakfast included, with little extra. Area for breakfast was always clean, well stocked and fresh items. Rooms and hotel main areas, pool were all kept clean. Nice hotel to stay at with families, couples, etc.
Check in was great. We were early so we changed and hit the beach. Can't walk directly to beach, have to head down the road a bit for crosswalk. Very quiet hotel. Floors are NOT carpet--which is great by the beach. Outdoor seating for relaxing after dark or eating breakfast in the morning. Only problem is that all of the water facing rooms are doubles. I think it would have made more sense to put the King size beds there for couples but that's a minor thing.
Booked a double Queen with sleeper sofa in April for stay mid July. Asked for front of hotel with water view. Staying for 6 nights. Checked in around 8:30 pm to find we were given a handicap room in the back of the hotel. Front desk staff said to come down in the morning to see about switching rooms. Front desk clerk told me they had 61 rooms vacating & 61 families checking in, but the manager could change room assignments. Manager came out & I explained I did not request a handicap room & she stated that I did. I proceeded to show her my reservation (which showed 2 queen with sleeper sofa with water view written in the “special guest requests” section) & she said I should have called to verify. What?? Why would I call to verify I wasn’t in a handicap room when I did NOT book one?? She was extremely rude & refused to move us. She said she would just have someone else upset if she moved me & put someone else in there. Btw, my son is 6’2” & the shower was set up for wheelchair use. Meaning water went all over the floor when he showered. We had to block the shower every time we used it with towels to prevent this. Also, the pics show the room (shower had mildew) & view. There was a bobby pin on the floor & sand in one of the beds when we entered the room. Disgusting! For almost $2000, I would expect more. Would never stay here again.…
Love this place! So clean and quiet considering it was a full house each night. We were greeted with a smile by the front desk Kmitch. She was exceptional! Her attitude was great! The view is wonderful. Easy access to the beach each time. Easy access to restaurants and also a quick run up the street to orange Beach as well. Our room was everything. I would definitely be coming back. Housekeeping was the best and all was clean. Breakfast was ok for the amount of people so with things just opening back up. Perfect stay!!
We loved our stay at this hotel that we extended our stay! We did get the king suite which has a balcony and unobstructed view of ocean! It has a nice pool and short walk to awesome beach! The breakfast was great and the staff are very nice and friendly! They even gave us special accommodations for parking since the parking lot was packed and we were on our Harley!!! The only downfall is it is not close in walking distance to many restaurants or shopping. We would definitely stay here again!