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Holiday Inn Express & Suites Gulf Shores, an IHG hotel

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160 West Commerce Avenue, Gulf Shores, AL 36542-3498
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (60)
Room & Suite (35)
Dining (12)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Gulf Shores, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 28 hotels in Gulf Shores
Location
Cleanliness
Service
Value
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Russian, Spanish
303Reviews16Q+A33Room tips
Traveller rating
  • 120
  • 95
  • 52
  • 16
  • 20
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Popular mentions
Jamminontheone wrote a review Sep 2021
1 contribution
Evacuating from a hurricane can be stressful but we chose the best place to find comfort during a difficult time. From Nina’s welcoming voice and southern hospitality, Andrew’s fast & flawless check-in and speedy delivery of extra towels, to Blake the GM personally ensuing an exceptional experience, we could not be happier with the Holiday Inn Express, Gulf Shores. I would absolutely recommend staying here whether evacuating or vacationing. We are walking distance from any store you could need, restaurants, activities for the kids plus a clean (thank you 3rd floor housekeeping) and comfortable (bed and pillows are incredible) room with great service, you will not be disappointed.
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Date of stay: September 2021Trip type: Travelled with family
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tgor630 wrote a review Aug 2021
Chattanooga, Tennessee19 contributions6 helpful votes
My wife and I arrived at about 3:30 local time after a nearly 4 hour drive from the first part of our vacation near New Orleans. We then get told that we can’t be checked in, because the room got booked under my wife’s late mother’s name (she’s been gone for almost 5 years). She has been back and forth with IHG several times to get her name on the account, and they repeatedly say they’ll fix it and don’t. It has never caused an issue anywhere else we’ve stayed, because it was my wife’s card paying for the room, the points were just going to/coming from her mom’s account. The desk clerk said for my wife’s mom to call her and give her permission to check us in, which she obviously can’t do. The clerk then laughed and rolled her eyes at us when she was told that she was deceased and couldn’t call. So she then says she can reserve us a room under mine or my wife’s name. We ask if my wife will get her points back (cause that was covering our room), and she says very rudely “but they’re not your points, and I can’t discuss this with you any further”. So we left and then drove almost 7 hours back home with the second half of our vacation absolutely ruined. We will never stay at an IHG hotel again, and I highly recommend staying away from the Holiday Inn on Commerce Avenue in Gulf Shores, unless you like rude staff.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Avoid this hotel entirely unless you like dealing with rude staff.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Gulf Shores, an IHG hotel
Responded 3 weeks ago
Dear tgor630, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the issue with your reservation. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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SL82512 wrote a review Jul 2021
Memphis, Tennessee3 contributions1 helpful vote
Arrived around 2:45pm, room was not ready. Took a ride, came back at 3pm, room still wasn't ready, so agent switched me to a room that was ready. Room was decent except for red and black stains on carpet. There was a long bench for luggage with 3 large hooks attached to the wall above it. Closet for hanging clothes, with iron, ironing board, and safe. 3 clothes drawers below flat screen tv hanging on wall. Room has 2 beds, a tub/shower combo, a long mirror attached to the wall, a desk with chair, and another chair and portable table. It's less than a 10 minute drive from Gulf Shores Beach.
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Date of stay: July 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Express & Suites Gulf Shores, an IHG hotel
Responded 23 Aug 2021
Hi SL82512, Thank you for your stay at Holiday Inn Express Hotel & Suites Gulf Shores. Our hotel offers our guests an environment of peace and relaxation with a quick pick-me-up breakfast. I received your comments, and I am sorry that your room was not ready on time and that the carpet was stained. I understand your disappointment with these matters and assure you that this does not represent our standards. I sent your review to our managers. They will review everything that has happened and take the proper steps to prevent these issues from happening again. We invite you to visit us in your future stay so we can change your mind about us. Warm regards, Oscar C. Case Manager IHG Service Manager
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Chrome1007 wrote a review Jul 2021
Spring Hill, Tennessee130 contributions68 helpful votes
This was a fairly Nice hotel. Beds were fairly Comfortable. Shower was horrible. Lots of noise by the housekeeping staff, from slamming the doors to Hollering down the hallways. I requested several times for them to be more quiet but they seemed to just not get it. Although Thanks for the quick check in.
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Date of stay: July 2021Trip type: Travelled on business
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Al W wrote a review Jul 2021
1 contribution
Great place! Not far from beach. All employees were very nice. Hope they open breakfast back up to a hot breakfast. Currently they’re still under Covid protocols. Clean room and and request we had they took care of it.
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Date of stay: July 2021Trip type: Travelled with family
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PRICE RANGE
US$102 - US$286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express gulf shores hotel gulf shores
LOCATION
United StatesAlabamaGulf Shores
NUMBER OF ROOMS
89
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Frequently Asked Questions about Holiday Inn Express & Suites Gulf Shores, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Nearby attractions include Rouses (0.3 km), Chocolate Corner (0.5 km), and Gulf Shores Dog Park (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Conveniently located restaurants include Fish River Grill #3, Hazel's Nook, and Chocolate Corner and Ice Cream.
Are there opportunities to exercise at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Gulf Shores, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Gulf Shores, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.