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Shangri-La Eros, New Delhi

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19 Ashoka Road Connaught Place, New Delhi 110001 India
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1855)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#25 of 2,173 hotels in New Delhi
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese, Hindi
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade

Location

Full view
100Great for walkers
Grade: 100 out of 100
51Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
4493Reviews58Q+A100Room tips
Traveller rating
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Popular mentions
Anupriya patel wrote a review Today
2 contributions
This hotel is a best hotel I have ever visited , my 4 th floor was super clean and it is all because mr. Amit Rai cleaning encharge , he is very polite. Good hotel with the super service and the breakfast buffet was amazing .
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Date of stay: July 2021Trip type: Travelled with friends
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Satyajeet Patil wrote a review Feb 2021
Pune6 contributions1 helpful vote
Hotel's Favourite
I have been visiting and staying in this hote for last 13-14 years, everytime I visit , staff there makes me feel like home. Staff right from the valet parking, porch to the front desk ( special mention of Kapil at Front desk ) to restaurants. This is great property with great location and service. Highly recommended
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Date of stay: February 2021Trip type: Travelled on business
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Response from Abhishek Sadhoo, Other at Shangri-La Eros, New Delhi
Responded 11 Feb 2021
Dear Mr Satya , We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Resident Manager's Office
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MB Malik wrote a review 21 Jul
New Delhi, India40 contributions17 helpful votes
The reception was warm and specially kabir duty manager was amazing this time every time these guys make my stay unforgettable, the rooms were hygienic and clean, the service was quick and the hotel is placed in a nice location. I'll be definitely recommending to friends and family. The check out process was extremely easy and quick.
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Date of stay: July 2021Trip type: Travelled on business
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros, New Delhi
Responded yesterday
Dear Mr. Malik Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Best regards GM Office
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Deepak Kumar wrote a review 19 Jul
New Delhi, India1 contribution
excellent service by hemant from room service.he was very humble cheers🥂🥂 Excellent service by Deeksha as well from Mr.Chai. “Amazing room with excellent view.. The staff were well behaved and the room service was very fast! The food was amazing.. The room service was very fast felt like home.. Everybody was very well behaved.. Would love to stay again in near future.”
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Date of stay: June 2021Trip type: Travelled on business
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros, New Delhi
Responded 3 days ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience at our restaurant. We would be delighted to welcome you again on your next visit. Best regards GM Office
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madzsen wrote a review 19 Jul
Mumbai, India21 contributions7 helpful votes
Unprofessional front desk, restaurants that make you feel unwelcome. Poorly maintained rooms with low standards of cleanliness. We'd gone there for 2 nights. The first room allotted reeked of damp and moth balls. After a lot of pleading and approaching the GM, a better cleaned room was allotted. But that too had dust in all corners. Was the last leg of a long trip, so the plan had been to dine at their in-house restaurants. But we quickly learnt that they do not want to entertain resident guests at their restaurants or bars. Those give preferential treatment to local guests who probably give them more repeat business. Every effort was made to ensure we didn't dine there. Finally we simply gave up with the extremely rude behaviour of their staff at Grappa and Sorrento in particular to dine instead at Dum Pukht at ITC Maurya. Despite having landed their without a booking, the other hotel made was very welcome. The Shangri-la Eros is definitely not recommended for anyone. They simply aren't interested in any residents other than perhaps wedding and conference bulk bookings, of which they clearly have plenty. I'm sure those large groups don't care about the staff service levels anyway. Terrible experience is an understatement.
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros, New Delhi
Responded yesterday
Dear Mr. Madzsen, Thank you for taking the time to share your experience with us As a valued guest, I was disappointed to hear about your valuable feedback. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during this time. As the guest experience at our hotel is a key priority, I am very sorry that your fell short of providing our great first impression . Please rest assured that your comments have been shared with the team in an effort to improve our service. Your valued feedback highlighted areas for improvement that I have since shared with our team, who join me in offering their apologies for their team’s shortcomings. Sincerely,
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PRICE RANGE
US$119 - US$220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangrila hotel, shangri-la hotel new delhi, hotel shangri la delhi, hotel shangri la new delhi
FORMERLY KNOWN AS
Shangri-La Hotel, New Delhi
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiConnaught Place/Janpath
NUMBER OF ROOMS
320
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Frequently Asked Questions about Shangri-La Eros, New Delhi
Which popular attractions are close to Shangri-La Eros, New Delhi?
Nearby attractions include Delhi Metro Museum (0.5 km), Nero Bar (0.2 km), and KCS Kashmir Shawl Emporium (0.2 km).
What are some of the property amenities at Shangri-La Eros, New Delhi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Eros, New Delhi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Eros, New Delhi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Eros, New Delhi?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Eros, New Delhi?
Conveniently located restaurants include Mister Chai, Shang Palace, and Grappa, Shangri-La's Eros Hotel.
Are there opportunities to exercise at Shangri-La Eros, New Delhi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Eros, New Delhi have an airport shuttle?
Yes, Shangri-La Eros, New Delhi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Eros, New Delhi?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Eros, New Delhi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.