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4.5
#2 of 11 hotels in Vrnjacka Banja
Location
Cleanliness
Service
Value
Hotel "Tonanti" is one of the most luxurious hotels in this area. It is located in Vrnjacka Banja, the greatest and most beautiful spa town in Serbia - "queen of spas and Serbian tourism" - with most regulated park in the country and place where first tourist organisation in the Balkans was founded in 1868. Hotel has 146 rooms of highets category from double-bed to presidenital suite. Besides that, the hotel can offer guest restaurant for buffet style breakfast and dinner (lunch upon request), a la carte restaurant, aqua zone which consists of outdoor and indoor swimming pools, three saunas, cold room, salt room, floating tank, relax zone, hammam, hairdresser, pedicure, manicure, gym, two playrooms for children of different ages, three conference rooms and many many more... Welcome to Tonanti!
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
One of the best hotels i visited past few years. All round great experience. Hotel stuff is very pleasant and always willing to fulfill all your wishes.
Also, during this year's COVID-19 pandemic, they did all necessary things to protect all visitors.
Would recommend for all couples with kids. Indoor pool is very warm (more than 30°C) so our 4 months old daughter had no problems enjoying it 😊
Hope we'll visit it again soon 😊
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 20 Sept 2020
Dear guest, We appreciate you taking the time to write a review about your stay. Thank you for choosing Hotel Tonanti and we hope to have you back again sometime. Best regards, Hotel Tonanti team
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Fantastic hotel, excellent service, more than friendly staff. Clean, tidy. High standard spa and pools, towels, bathrobes, slippers provided. The rooms have everything you need, special wishes are fulfilled by the staff at the reception. Absolutely everything as written on the website in the description of the hotel. The food is varied, from vegetarian to local specialties, buffet service for lunch and dinner. There is parking, which is charged additionally per day.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the moment we arrived and the hotel porters collected our luggage for us AND parked the car, we knew we were off to a good start. The hotel is very modern and impressive, de-luxe rooms are very nice, clean and comfortable, the indoor and outdoor pools very nice with ample sunbeds, the dining room was very well run with very tasty food for breakfast and dinner with ample choice for all types of diners, special shout out to Ivan who was very attentive and looked after our table through the visit. We will return some time as we enjoyed it so much
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:If you have feet bigger than 44 bring your own slippers as room slipper which are one size for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I travelled with my family for a weekend trip to this 5 star hotel.
However, this time it was much less pleasant as at start we did not have a parking at the hotel place but were forced to park about 300 meters up the hill. Food and spa were pretty good. What really disappointed me was that they made us pay for the coffee that we alone prepared in the room on the coffee machine that was on the table. Also the price was as we were served in a nice bar in Vrnjačka Banja. Usually in the 5star hotel whatever is on the table is on offer from the hotel unless it is explicitly written next to it that is not free and price attached to it. B
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip:Ask for higher floors, and corner for more quiet room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 14 Dec 2021
Dear guest, We are very sorry to hear that you weren't satisfied with your stay in our hotel. Coffee in the room is a part of mini bar and as such it represents a payment service. We hope to have the opportunity to host you again and provide superior service. Please contact us to create a special offer for you. Best regards, Hotel Tonanti Team
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Pool is very nice with heated water. Food at the restaurant buffet is very good.
There are things that should be fixed mostly in room, that looks average with some furniture falling apart. Our apartment did not have any paintings on the walls in both rooms, only dull gray walls, also no work desk with chair, as presented on the apartment images on web site. Coffee and tee that you make yourself at the machine in the room is not complementary, not even the first few capsules, as it should be.
Some mosaic tiles fall off at the pool. There were no staff at the pool, because some staff had their vacation off time during our stay, as they explained, so you have to go inside to pool caffe and bring your drinks, but they also did not have some drinks from the menu, and also no food there to order. Some of the staff does not really know how to make coffee properly.
This is currently not a 5 stars hotel expirience, but it have a good potential with nice pool, so it should be renovated and generally kept in better condition, also it should have enough staff even when some are away for vacations, and they all should know how to make all types of coffee, and how to do it properly.
We generally had a nice time there because of the heated pool, and good food, so I can still recommended it because of that.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 27 Aug 2022
Dear Deyan, Please accept our apologies for not living up to your expectations and thank you so much for taking the time to write this review as it give us the opportunity to improve. Our main goal is to create unforgettable experiences with high quality sercvice. Best regards, Hotel Tonanti Team
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Disappointing Stay: Kids Running Rampant ! I recently stayed at this hotel, and I have to say, I was quite disappointed with my experience. One of the biggest issues I encountered was the lack of respect for pool rules, especially from the many families with young children. The pool area was constantly filled with kids, which is not a problem in itself, but their behavior left much to be desired. They were running around, splashing water excessively, and not following the rules regarding appropriate swimming attire. This created an environment that was not enjoyable for other guests who wanted to relax and unwind by the pool. Additionally, the quality of service has significantly deteriorated since my last visit. The staff seemed overwhelmed and undertrained, leading to long wait times for assistance and a general sense of neglect. Housekeeping was inconsistent, and the cleanliness of the rooms suffered as a result. The once immaculate facilities now showed signs of wear and tear, with chipped paint and outdated furniture. It's unfortunate to see how this hotel has changed over the past year. While I understand that families with children deserve a welcoming and enjoyable environment, it's essential to maintain a certain level of decorum and respect for all guests. Moreover, the rapid decline in service quality is concerning and indicates a lack of investment in staff training and facility maintenance. In light of these issues, I cannot recommend this hotel to anyone looking for a relaxing and comfortable stay. I genuinely hope that the management will address these concerns and work towards restoring the hotel's former glory. Andy
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Don't get surprised when you get back from pool to find out that someone else took your place on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was clean, had enough space for everything that we brought along.
We were with our two kids (7,5 year old and 2,5 year old) and were very pleased with the day care for kids which gave us time for me and my spouse to visit the pool, SPA or relax in the room.
The staff was very polite from the beginning to the end, which made us feel comfortable.
The food at the buffet was diverse and delicious.
As this was my 2nd time at the hotel, I predict a 3rd time in near future :)
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 25 Jan 2022
Dear guest, Thank you for the wonderful review from your recent stay. We are thankful that you chose to stay with us, and we would like to assure you that we will continue to do our utmost to meet and exceed your expectations. As such we would be delighted to welcome you back at Hotel Tonanti. Best regards, Hotel Tonanti team
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This was one of the best experiences I have had with a hotel. From the moment when the valet takes the car keys from you to have your luggage taken to the room, the whole experience is flawless. The food was great, and the service second to none. Coffee could have been better, though. The conference facilities were excellent and the staff extremely helpful.
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Date of stay: October 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 24 Oct 2020
Dear Pavle, Thank you for the review from your recent stay. We are thrilled that you had a nice experience with us! Thank you for choosing Hotel Tonanti and we hope to welcome you back again soon. Best Regards, Hotel Tonanti team
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I really enjoyed my mini break in Vrnjacka Banja and had a pleasant stay in this hotel. We had an amazing time but objective review is in order. This hotel is modern, nice designed in a really good and convenient location. It had a free parking; great reception and lobby area. The staff was very professional and polite and all respecting Covid regulations which is a big plus from me. All staff were wearing masks throughout. Spa centre and swimming pools were amazing - really great place to relax and enjoy and have fun. Its great for everyone, single travellers as well as families with children. It has some really nice features such as water walls and jacuzzis. (I will talk about negatives below so please continue reading). Restaurant was quite busy, I would say way too busy in the middle of pandemic and no guests apart from us and one other were wearing masks. I found that very stressful. Food was super delicious, amazing selection, I was really impressed and something you would expect from a 5* hotel. What you would not expect from a 5* hotel is when you go to the room and there is a massive burnt whole in the carpet that no one bother to replaced it. You would not expect to see marks on the wall that no one bother to paint over. In the bathroom, the towel hook fell off. Pillows were so uncomfortable that I had to sleep without any. And to top it all off, there was no mattress protectors! I have not been to any 5* hotel, and I have been to many, or for argument sake, no 2 or 3 * hotels where there was no mattress protector. I heard that this hotel was only open for a year but it feels much older, In the swimming pool mosaic tiles were falling off - just in one day we found about 17 of them laying around. I am sure in a year the whole swimming pool would need to be re-tiled again. Overall great hotel but does not deserve 5*.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Milenković, Guest Services / Front Office at Hotel Tonanti
Responded 17 Sept 2021
Dear guest, Thank you for choosing hotel Tonanti for your stay. We greatly appreciate your positive and constructive feedback, and we would like to apologise for not exceeding your expectations on this occasion. We hope that the inconveniences you have experiened, will not prevent you from returning to us, and that we will have the pleasure to serve you better in the near future. King regards, Hotel Tonanti team
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Congratularions,everything as fine I was pleasantly surprised wit the Tonati hotel in Vrnjacka banja , Serbia. The stuff is young ,cheerful People with a smileontheir faces.Spa center ,excellent with salt room , tepidarium and severa saunas.Large indoor pool of about 300m2,connected with Outlook pool and water telperature 30°~32°C.The food is excellent, the head chef is rate 10 and especially the manager who offered for breakfast in addition severa types of local Serbian honey ,and honey comb , that you remove from original wooden frame of the beehive . Trula extraordinary experience Congratulations once again We come again
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Poštovani, hvala Vam na interesovanju. Moguće je odjaviti se kasnije i to je 17 eur po osobi. Ukoliko želite da produžite check out do 20h to je 26 eur po osobi i u to je uključena i večera. Srdačan pozdrav od tima Hotela Tonanti
There are more places to choose from in the Vrnjacka Banja area.
PRICE RANGE
HK$1,014 - HK$1,349 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaCentral SerbiaVrnjacka Banja
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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