Zepter Hotel
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Avg. HK$784 /night, 10/4 - 10/5
HK$839
per night
HK$765
per night
HK$691
per night
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3.5
#6 of 12 hotels in Vrnjacka BanjaLocation
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Value
One of the most famous hotels in the former Yugoslavia (the former Zvezda) with its charm of the old city, a spa hotel in the city centre, has been attracting numerous guests from all over the world for decades already. A large number of events took place under the roof of this hotel, which is still considered the second largest congress (events) capacity in Serbia. Spacious and comfortable rooms, friendly staff and excellent food show why this complex has been awarded the golden medal of Serbian spa tourism for years. 86 Lux rooms | 20 Deluxe rooms | 10 Lux studios | 4 Deluxe apartments | Zepter Conference Hall {1200 seats} Conference Hall {200 seats} Exhibition space | Boarding house restaurant {270 seats} Crystal Hall-Restaurant {450 seats} | Indoor pool - thermal mineral water temp. 25 - 28 ° C | Sauna | Fitness and Relax Studio | At the location of the former old Hotel Zvezda, on the central part of Promenade and at a surface of 11,445 m2, today lies the magnificent Hotel Zepter, one of the largest and most impressive hotels in Vrnjacka Banja. The hotel is a unique blend of the old and new part. The old part, from 1920, was directly erected at the Promenade, the main pedestrian communication of Vrnjacka Banja, along Vrnjacka River and its external architecture is protected by law as a historical monument, and a new, larger part of the hotel, faces the street parallel to Promenade, which gives the hotel perfect position and good access from all sides. Hotel Zepter offers its guests various facilities: two restaurants (Zepter SmartLife restaurant and Crystal Hall), Zepresso aperitif bar, summer terrace overlooking the Promenade within Zepter SmartLife restaurant, Zepter Garden Block, open space where guests can enjoy a diverse range of food and beverages. From sports facilities, the most attractive is the new indoor swimming pool with thermal water and Jacuzzi (which has its own garden with aperitif bar in the summer period), as well as a brand new gym and sauna. This hotel is also known for its congress halls - the Zepter Conference Hall and Zepter Meeting Room, with a capacity of up to 1,200 seats, with the possibility of plenary work and by sections in as many as five smaller rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Billiards
Evening entertainment
Children Activities (Kid / Family Friendly)
Secured parking
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Restaurant
Snack bar
Special diet menus
Table tennis
Business Centre with Internet Access
Meeting rooms
Spa
Massage
Massage chair
Baggage storage
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Extra long beds
Complimentary toiletries
Safe
Telephone
Clothes rack
Iron
Hair dryer
Room types
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Trendy
Languages Spoken
English, Serbian
Location
Vrnjachka 12, Vrnjacka Banja 36210 Serbia
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Beograd Airport
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37Reviews1Q+A4Room tips
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Detailed Reviews
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Hotel under renovation or just being built, we were there to do a Taekwondo campus where the treatment was correct and with good service. Maybe what they should improve is the kitchen service, that's where we had some problems with the meals! Although when it came to allergies they behaved like a 10.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice place with absolutely fantastic music in the centre of Vrnjacka Banja. Good for relaxation.Service is ok but food is normal.I would suggest them to improve quality of the meals especially the insufficient size.Everything else is ok.
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Date of stay: August 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good hotel with private parking garage under the hotel. We stayed in the deluxe wing which was newly renovated and has high quality finishes. Recommend if staying In Vrnjacka Banja as it is right next to the main centre.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We choose Zepter hotel for this vacation. But we were very disapointed. Standard lux rooms are very small. We didn’t get toiletries every day! Dinner is untill 09pm, but if you are there in 08pm food is poor. Also we were there with child, but we didn’t get extra pillow and bedding for her... We were in july here in Vrnjacka Banja also but in other 4* hotel... but that hotel and zepter can’t be compared!
Pool is big and clean! Staff in wellness and spa is also ok!
Pool is big and clean! Staff in wellness and spa is also ok!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: location, clean room, parking lot (IF you find a spot! Otherwise you may pay the city parking)
Cons: poor service, no air condition/ventilation, old rooms, work in progress everywhere you look, hot tub at the swimming pool area doesn't work (on the booking.com it is said that there is a hot tub), working time of the swimming pool is 11am - 5pm (no possibility to stay in that area after checking out - even in Crown plaza (4 stars), for example, which is a much better hotel, you could stay by the pool for the rest of your last day!)
The best thing about this hotel is the location. It is literally in the centre of the city. We were there only for one night and I can tell: more than enough! I didn't expect anything, however, I was shocked that even though it is a little bit expensive for such an old hotel, the biggest problem was the staff! In the middle of the summer, during the festival time, when the hotel is completely booked, on the reception worked 2 women, but somehow they worked together per one guest, so it was like ONE person was working and they are extremely SLOW and lost!!!
For checking in, we waited for couple of hours because our room wasn't ready (because a receptionist allowed previous guests to stay longer without checking the reservation/booking and she forgot about that completely). However, the man, who we think is a manager, sent us to the hotel's cafe to sit and drink something on the hotel's bill (which was a very nice touch!). Check out: I was waiting in a line to pay and check out for 50 minutes!!!! About 8-9 people was in front of me when I came.
The hotel is very old and they work on its renovation. There are some new things (like faucets, TV) and some old ones - we didn't mind that at all. However, the service and the staff is a complete failure (they act kindly, but they seem unprofessional and phlegmatic about it) !!!
I strongly recommend the hotel management to put more money in education and training of the staff, their organization, software and similar things, because that is making the biggest impression.
Cons: poor service, no air condition/ventilation, old rooms, work in progress everywhere you look, hot tub at the swimming pool area doesn't work (on the booking.com it is said that there is a hot tub), working time of the swimming pool is 11am - 5pm (no possibility to stay in that area after checking out - even in Crown plaza (4 stars), for example, which is a much better hotel, you could stay by the pool for the rest of your last day!)
The best thing about this hotel is the location. It is literally in the centre of the city. We were there only for one night and I can tell: more than enough! I didn't expect anything, however, I was shocked that even though it is a little bit expensive for such an old hotel, the biggest problem was the staff! In the middle of the summer, during the festival time, when the hotel is completely booked, on the reception worked 2 women, but somehow they worked together per one guest, so it was like ONE person was working and they are extremely SLOW and lost!!!
For checking in, we waited for couple of hours because our room wasn't ready (because a receptionist allowed previous guests to stay longer without checking the reservation/booking and she forgot about that completely). However, the man, who we think is a manager, sent us to the hotel's cafe to sit and drink something on the hotel's bill (which was a very nice touch!). Check out: I was waiting in a line to pay and check out for 50 minutes!!!! About 8-9 people was in front of me when I came.
The hotel is very old and they work on its renovation. There are some new things (like faucets, TV) and some old ones - we didn't mind that at all. However, the service and the staff is a complete failure (they act kindly, but they seem unprofessional and phlegmatic about it) !!!
I strongly recommend the hotel management to put more money in education and training of the staff, their organization, software and similar things, because that is making the biggest impression.
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Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is right at the pedestrian zone of the spa. Its a newly renovated hotel but I guess it’s still work in progress. In our room - new beds and night table, old cabinets, old dresser, new tv and air conditioner, very OLD AND OUTDATED bathroom (small, no shower cabin but just a curtain, no ceiling lights, very dark).
Pros: I understand that location is mainly what I pay for in this hotel. The price includes the use of the pool, sauna, pool table, table tennis and gym. The breakfast buffet was also good with a lot of choices. And also very nice and accommodating staff.
Cons: Outdated bathroom and insufficient parking space.
Pros: I understand that location is mainly what I pay for in this hotel. The price includes the use of the pool, sauna, pool table, table tennis and gym. The breakfast buffet was also good with a lot of choices. And also very nice and accommodating staff.
Cons: Outdated bathroom and insufficient parking space.
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in Zepter Hotel for seven days and it was such a pleasure. Hotel is located in the very centre of Vrnjacka banja, at the Promenade. The room was on the opposite side of Promenada, with sight to the hill and a lot of trees and it was so quiet, relaxing and good for sleeping. Food in hotel is very good and tasty, there is a buffet with a variety of different meals. Staff is nice and polite. In the price are included swimming pool, massage, gym and sauna. Unfortunately, jacuzi did not work.
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Date of stay: June 2018Trip type: Travelled with family
Value
Cleanliness
Service
Room Tip: Room on the opposite side of Promenada are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This massive old regime style hotel, has pros and cons. Situated in the very centre, adjacent to a park, it has a fine location. Staff is friendly and very helpful, but only a couple of them speaks English. The rooms are not really well maintained. Taking a shower in a standard room takes some precaution as the whole place can readily be flooded as the shower curtains are too short. We had to change a room as the aircon was out of order. Room telephone did not work. Breakfast buffet, in a giant, spooky hall, starting at 6.30 hs, time and again only had a full meal after 7.10 hs, black tea not available, hot tea water coming at last. So a bit sloppy. Management should have an eye on it, I suggest. Dinner buffet abundant but of so so quality. No safe, no fridge in the room. But the free wifi is excellent as is the TV. Swimming pool available. So, not bad, but surely not excellent. But the staff we met was OK and very helpful time and again, I would like to stress.
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Date of stay: May 2018Trip type: Travelled as a couple
Value
Rooms
Service
Room Tip: inspect your room first before taking it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Branimir M, Direktor prodaje at Zepter Hotel
Responded 20 Jun 2018
Dear n_wiedenhof, We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja. Every comment is very important for us in order to make improvement in our service, in our doing management of Zepter Hotel. Company has invested a lot of money in refurbishing hotel, a lot of things have been done, some things will be finished in the next period. Also, hotel service are increasing and day by day we are doing our best in order to exceed our guest expectations and to make guests stay pleasent. For any further information we are at your disposal. Best regards. Zepter Hotel Vrnjačka Banja
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can freely say this is worse visit at one hotel i ever been. Room we got was not fully equipped. We did not had bath suits or even slippers basic things at hotels even with less category. Stuff was verry unprofessional. With explanation that still did not get rate. Weather it is old famous hotel in Vrnjacka Banja i was expectrd they to keep at least level before privatisation if not better and improved version. Anyway i am not recomending it to future guests. For sure me and my family will not be visitors for next time
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Date of stay: April 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Branimir M, Direktor prodaje at Zepter Hotel
Responded 20 Jun 2018
Dear Korana S, We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja. Every comment is very important for us in order to make improvement in our service, in our doing management of Zepter Hotel. Company has invested a lot of money in refurbishing hotel, a lot of things have been done, some things will be finished in the next period. Also, hotel service are increasing and day by day we are doing our best in order to exceed our guest expectations and to make guests stay pleasent. For any further information we are at your disposal. Best regards. Zepter Hotel Vrnjačka Banja
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything is ok.... From food to room.
Staff was friendly and polite. Food was delicious, pool was clean and nice. You will not be disapointed if you choose this hotel. We where here for 5 days. Nice
Staff was friendly and polite. Food was delicious, pool was clean and nice. You will not be disapointed if you choose this hotel. We where here for 5 days. Nice
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Da, moguce je, cena ulaznice za bazen za eksterne goste je 1000 dinara 2 sata, a postoji i sauna , cena za istu je 400 dinara, u bazenu je mineralna voda, temperature 27 ° ...
PRICE RANGE
HK$567 - HK$854 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaCentral SerbiaVrnjacka Banja
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Zepter Hotel
Which popular attractions are close to Zepter Hotel?
Nearby attractions include Most Ljubavi (0.7 km), Villa Belimarkovic (1.0 km), and Aqua Park Raj (0.9 km).
What are some of the property amenities at Zepter Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Zepter Hotel?
Top room amenities include air conditioning, a desk, and extra long beds.
What food & drink options are available at Zepter Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Zepter Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Zepter Hotel?
Conveniently located restaurants include Dukat, Caffe Poslasticarnica Svajcarija, and Kafanica Trifunovic.
Are there opportunities to exercise at Zepter Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Zepter Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Vrnjacka Banja.
Does Zepter Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Zepter Hotel?
The staff speaks multiple languages, including English and Serbian.
Are there any historical sites close to Zepter Hotel?
Many travellers enjoy visiting Villa Belimarkovic (1.0 km).