The hotel was so nice,and the rooms were clean, the views were amazing, the sea was so nice,also the food was delicious, and the work team wass so friendly, everything was cool, and, thank you for everthing i enjoyed staying there and I recommend this hotel to everyone And that you are going to enjoy staying there.
Really, i can reassure you that if you went to this hotel you are going to be satisfied and happy with your entire stay there The staff are very friendly and caring The activities are fun and enthusiastic and you will never get bored The food is delicious with many choices to choose from The place is very clean and you have many spots to take good pictures at So overall i enjoyed staying there and it won't be my last time there
Seriously, the hotel is very nice and we are very nice and the food was delicious and the people there are very respectful, good and very nice and very simplified and every day there were many different rituals from the beginning of the day and it was very sweet and the activities every day were very beautiful and the games were also very enthusiastic and sweet and seriously, it will not be the last time go there And I really loved you so much❤️❤️❤️😍
As their duty was to make us happy and comfort us. It is my duty to say that I really simplified the whole time I was there. wonderful place. Everyone will find himself happy there, regardless of his taste or age. Children and adults parties are different every day and many activities from the first time we wake up until we sleep. The place is very clean and the food was tasty and delecious and the people there are very nice and their only goal is that you walk happy... One of the best days of my vacation and surely it won't be the last time because For the first time, I feel like I don't wanna go home 🥺♥️♥️♥️♥️♥️♥️♥️big looove
Let's start with the positives: - We arrived quite late, so the manager at reception was very concerned that we hadn't eaten so he sent us via a buggy to the restaurant immediately before it closed and asked us to check in later. We appreciated that he cared so much. - We were lucky enough to meet Fares, the best security guard! He was so happy and friendly and it really made our day each time we spoke to him. If you stay here make sure to meet him! - The restaurant manager and the bartenders in the lobby, all extremely warm and friendly people who made us smile and want to extend our stay for longer. - The pools... sooooo many pools!! The best ones were next to the Animation Team so you have to expect them to come over every so often to persuade you to take part in activities, but they are so incredibly nice and fun that it didn't bother us at all. Chico's water aerobics was especially funny and enjoyable. - The beach had so many loungers that we could find one any time of the day. The sea is shallow, but you can still spot fish swimming about. Take water shoes as it isn't safe in the sea without them. Ok, sadly the negatives: - It's normal to expect Egyptian 5* hotels to not meet the standard of western ones, however, this hotel is getting very shabby. The construction in the first place wasn't great... things attached to the walls at funny angles, paint applied quickly and messily etc. There was a hole in our ceiling in the bathroom with dripped water and the air con wasn't blowing cold air most of the time, even when we called maintenance to look at it. When we first saw our shower we were delighted because it had lots of jets, but when we tried to get them to work only rust came out. The cleaner was a really lovely, sweet man, but I guess the staff don't get enough time to really scrub the rooms... the bathroom needed a deep clean. - The food was 50/50. Usually we're not fussy with food and will eat anything, but a lot of it was not that good or lacked any flavour at all. The best meal we had was at the Italian restaurant, so we went there twice. - Some of the restaurants weren't open. Moonlight was totally closed the whole time despite the hotel being at full capacity. This was disappointing as it is the one overlooking the beach. The snack bars often didn't have what they were advertising on the boards, and the barnmen at the pool bar looked confused when we asked them for cocktails even though there is a board advertising them above the counter. We also tried to book in to some of the specialist restaurants, but they were fully booked for the whole week (we realised later that they only opened one or two a night, so no wonder we couldn't get a table). We ate twice at the Italian because we turned up to see if they had space. We really wanted to eat at the Egyptian restaurant but I don't think I saw it open at all the whole week. - Tiny plastic cups for drinks. The cups should be bigger so we don't have to keep going back over and over for drink. - Cleanliness... every screen and window was smeared and hadn't been cleaned properly in a while, even in the restaurant where you hope it will be prestine. The public toilets around the site were not very clean, especially by the beach, they were the worst. Filthy, even early in the morning when we expected them to be their best. The best toilets are near the lobby. Would we stay here again? Maybe. Honestly, the staff we talked to and the many pools would persuade us to return, but the cleanliness of the hotel really needs addressing.…
Room very dirty, poor maintenance at the room, Hair on the sink Called more than once to contact the duty manager to solve my problem but unfortunately without avail, Food at the main rest. not tasty, if any item on the buffet need re-fill, the answer, we don't have, and this is not acceptable for 5 stars hotel Bad experience, Will not be repeated Max. Rate 6/10
I would recommend staying away from this hotel at all costs, particularly UK holiday makers as we received unusually rude service compared to the rest of the guests. The food was terrible and left my whole family sick within hours of our first meal. The meals looked amazing but that’s literally all I can say about it, the flavours all seemed to be the same! Rooms are run down showers don’t work properly. The male employees harras females regardless of whether they’re with a partner or not. On several occasions my partner and I would walk past male Rehanna employees and they would stare at my partner to the point of making here feel extremely uncomfortable, this is despite the fact that I was with her and would let them know this was not right, they would simply shrug me off and continue staring! Local travellers are given preferential treatment over foreign traveler's i.e in a queue for food in the restaurant or a drink at the bar, there will be foreign traveler's waiting their turn to be served and the Rehanna barman or chef would serve the locals who just cut the queue without bringing the queue to their attention and sending them to the back of the queue. Ladies receive terrible treatment and are simply ignored when queuing for a drink. Our 7 year old girl was standing in a queue for 30 mins without being served despite her please to the barman, I had to walk over and make a scene before she was served. My partner requested a drink and was told by the barman that they didn’t have the drink she wanted as it was finished yet another male guest requested the snake drink and was served without issue. The pools had food and all sorts of rubbish floating in it and was simply left floating there, there was an obscene amount of human hair floating in the pools, clearly visible by standing next to the pool. The menu hardly changed, simply changing between chicken and fish at lunch and dinner. The experience has left us completely disappointed and if it wasn’t for the excursions which took us away from the hotel and the terrible service, our trip would have been a complete loss! The hotel setting is amazing, the beach and pools are conveniently located. Such a shame as this hotel has the potential to be an amazing holiday destination, unfortunately the staff don’t seem to share the same sentiment.…
Lobby air conditioning very bad , check in is too late and welcoming is very poor Unfortunately this is the first time to visit but it will be the last No offering golf cars for matures and this is so weird. Lobby also is very crowd, no one is moving or the move is too slow The employees is too less for such a perfect service.
We arrived at 12 and the room was available at 3:30 only to discover that the AC is not working .After calling the reception 3 times and waiting for 1 hour for maintenance, they didn't come until we went to the reception to complain and finally issue was settled at 6:30 ,so the first day was already waisted...our booking was soft all inclusive..the restaurant and food was a disaster..the staff is so rude basically throwing food in your plate..a guy spilled the salad over me and after that another one spilled a drink after that we couldn't take it and asked for the police officials..the hotel offered us an upgrade to the international restaurant which was kind of better , but overall not the best.. as for service offered , disastrous would be a compliment... the elevator is out of service all of our stay..the towel staff are using bad language in front of the kids.. the barista was curing a Russian guest in arabic cuz he doesn't understand him and wherever you walk around you can hear the staff complaining about the guests type and hoping for the days to pass..it will be my last visit to this place. It is unprofessional and uncomfortable basically ruined the vacation. I do not recommend it for anyone.…
It is a facility that I would definitely recommend. All his staff, especially the General Manager Mr.Selahattin, are incredibly relevant and hospitable. You will not be hungry and you can have a good rest at your holiday. You can see beautiful fishes that you have never seen before, on the beach of the hotel.