We arrived on 11/3/19 rooms 120/121 and was in total shock with the rooms dirty , blood on sheets, screws holding bed together, microwave hole through the door , food still in microwave and a saucepan and the bin , fridge rotten , showers shocking ,the pillows and mattress was rotten dirty and we are non smokers and the ashtray was full of fag ends the list goes on. When we complained the lady threw our money at us and said go now. We then had to find another place to stay .PLEASE VIEW THE PICTURES I AM PUTTING ON HERE .
Probably one of the worst hotels I have personally ever stayed in, I don't even know where to begin. Upon arrival, we waited 10 minutes to be served as there were no staff on reception. After giving our booking details to a women, we were refused the room we had initially booked because they could not find our booking details. The women on reception blamed this problem on us even though we had our booking confirmation emails on hand. After several phone calls and rude sighs later, we were given a double room (we had booked a triple). The room seemed okay at first glance, however after further investigation it became apparent that this was an absolute dive. The shower was broke and would spray water in different directions. The TV remote was partially kept together by some first aid plasters. My pillow was stained with what appeared to be coffee (I hope at least). Neither of the beds were made upon arrival. My friends bed has red smears all over the 'clean' sheets. The bed mattresses were about 2-3 inches from the floor. There was no bin to place rubbish (ironic really). The toilet door wouldn't shut. Overall, we stayed for 4 nights. In that time, nobody came to clean our room, or at the very least give us clean towels. If you'd like clean towels for your room, you must ask at reception. The reception lights were always switched off past 10pm which proved annoying considering this was the only place we could use WiFi. A man would also be sitting in the dark waiting for any potential trouble to occur, which was obviously pretty creepy after coming in following a few drinks. The staff proved to be the rudest staff I've ever witnessed at any facility ever. In particular, a black haired women who appears to be one of the main receptionists. If you'd ask her a question, she'd either would not help or let out a huge sigh. Anyone looking to book a place in Borovets, I'd recommend going elsewhere even if it means paying a little more.…
Cheap, close to the town. Helpful staff, clean rooms, great value. We were on a stag do so standards were low, but this hotel was a real surprise, had a great stay and think the the prices offered are incredible.
Travelled to Borovets in Feb 2019 and stayed here. Good location just 10 minutes walk from the gondola (but up a hill), situated in a quieter part of town so not so rowdy of an evening. Room 401 (double bedroom/double bathroom) was massive. Bedding/towels clean/fresh and towels changed frequently (if anything too frequently). On the downside facilities are starting to look a bit dated and in need of some maintenance (cracked tiles, water damage stains on walls, grubby windows). Choice of cutlery/dishes/pans etc. etc. can be a bit of a lottery but we asked for a toaster and were given one straight away so presumably we could have asked for extra cutlery?? It's great value especially for our needs but maybe not if you're expecting immaculate facilities
After reading all the reviews on here and booking.com I was really worried about arriving. I was expecting a flea pit! Check in was easy enough, we arrived in the apartment and was pleasantly surprised (following the reviews) ok, it wasn't as clean as you would expect a hotel room to be, there was clean bedding and towels. The sofa beds were stained and not comfy. Main bedroom bed wasn't comfy either, was also chewing gum on the headboard!!! One pillow per person, small flat pillows. Not enough utensils in the kitchen to cook a meal or even enough plates for 5 people. WiFi doesn't reach the rooms, generally WiFi in Borovets was terrible. If I was to give any tips - take slippers. You don't want to walk around in bear feet! We tried the food there once, only once!! Far to better to walk 10 mins up the hill to eat. Location was good, Gondola is a 15 minute walk away. …
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