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Embassy Suites by Hilton Austin - Downtown/Town Lake

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Traveller (135)
Room & Suite (136)
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Overview
  • Excellent47%
  • Very good29%
  • Average12%
  • Poor6%
  • Terrible6%
Travellers talk about
“great location”(166 reviews)
“happy hour”(77 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
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Offers from Embassy Suites by Hilton Austin - Downtown/Town Lake
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Austin - Downtown/Town Lake
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,305)
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1,285 results
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581
377
161
86
80
Show reviews that mention
All reviewsgreat locationevening receptionhappy hourmade to order breakfastthe congressmanagers receptionwithin a mile radiusparking garage istown lakeshuttle servicecomplimentary breakfastfree shuttleliving areawalking distanceaustin downtownbusiness triplady bird lake
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1 - 5 of 1,285 reviews
Reviewed 2 days ago

We (1 adult, 3 teenagers) visited the week of 4/16 for 8 nights. When we first checked in we had a single room with one bed and the pull-out sofa. As a Hilton Diamond member, I inquired about a larger room and they moved me...More

Thank GregorioOenophile
Response from Kathleen R, Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded yesterday

Thank you so very much for our wonderful review of our hotel and location! We also certainly appreciate your loyalty as one of our Best Guests, a Hilton Honors Diamond member! We are so glad you enjoyed your extra space, breakfast, evening reception and hopefully...More

Hotel's Favourite
Reviewed 11 January 2018

We had a fantastic stay in Austin at the Embassy Suites by Hilton Austin. I was there to celebrate the life of a family member, and from the time we reserved our room (in our case it was through a business manager so that we...More

Review collected in partnership with Embassy Suites Hotels
1  Thank TravelDad123
Response from Kathleen R, Director of Human Resources at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 12 January 2018

Your comments regarding our hotel are much appreciated; thank you! We are very lucky to be in the location we are, and yes, we are just steps over a bridge away from the busy Downtown Austin area, but the closest to the outdoor festivals and...More

Reviewed 1 week ago

Love staying at this Embassy Suites. Best customer service. The room was clean. Best breakfast ever at an Embassy Suites. We enjoyed the choices for the Happy hour reception as well. This stay reminded why I choose to stay at Hilton properties.

Review collected in partnership with Embassy Suites Hotels
Thank OKlawdog
Response from Kathleen R, Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 1 week ago

It's wonderful to see reviews such as yours! Thank you so much for your fantastic comments on our service, breakfast, Evening Manager's Reception as well as our overall cleanliness. Please allow us to be your host again on your next visit through the Austin area!

Reviewed 2 weeks ago

My wife and I have been staying at this hotel for over two decades. We like the location, John at the front desk and Ronnie and Stacey at breakfast in the morning are the best. It is a little expensive for us, but we continue...More

1  Thank Douglas B
Response from Kyle H, Front Office Supervisor at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 1 week ago

Thank you for taking a moment to share your experience. I am happy to hear you find the Embassy Suites Downtown Austin to your liking. I do apologize about the inconvenience you experienced with our Wi-Fi connection I will personally call our internet provider to...More

Reviewed 2 weeks ago

Very convenient location, within walking distance to many places. Staff is very friendly and hospitable, assisted me with checking my bag on checkout day and retrieving items I accidentally left in room after checking out. Very seamless process!More

Review collected in partnership with Embassy Suites Hotels
Thank jamiecovell
Response from Kathleen R, Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 2 weeks ago

Thank you Jamie for your great review of our staff and hotel! We certainly appreciate you mentioning how close we are in walking distance to a variety of locations including the local downtown entertainment district, eclectic shopping/dining 2 blocks south of the hotel, and within...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$203 - US$528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$203 - US$528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (135)
Room & Suite (136)
Dining (52)
Pool & Beach (33)
Amenities (32)
Business Centre & Event Rooms (12)
Questions & Answers
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Virginie g
30 December 2017|
AnswerShow all 3 answers
Response from Kathleen R | Property representative |
I'm so sorry I didn't see your question sooner, but we are very close to the annual fireworks display (NYE and July 4th) and char0ld is correct that it does depend on which side of the building you are on if you choose to... More
0
Votes
Trav_L_ir
18 June 2017|
AnswerShow all 7 answers
Response from marksw12 | Reviewed this property |
Unfortunately I am unaware of any parking alternative. We used the valet and then the complimentary shuttle to go where we wanted as long as it was within 2 miles.
1
Vote
rwatkinsumr
16 March 2017|
AnswerShow all 3 answers
Response from JodySmith | Property representative |
Hello, Our parking fees are per night. The hotel shuttle goes a two mile radius from the hotel. The Austin Convention Center is in that radius. We hope to see you soon!
0
Votes
Room Tips
"Away from elevators, I like the high floors but they had a band that week :-)"
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"Rooms in the single digits offer views of downtown."
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"I don't know. My view could not have been more depressing. (630)"
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"If you get one of the *19 rooms (219, 319, 419 etc) they are larger and don't have an atrium window..."
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