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Holiday Inn Express & Suites Austin Downtown - University

123 reviews
#112 of 203 Hotels in Austin
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Traveller (76)
Room & Suite (44)
Pool & Beach (10)
Overview
  • Excellent29%
  • Very good35%
  • Average13%
  • Poor16%
  • Terrible7%
Travellers talk about
“hotel indigo”(5 reviews)
“city limits”(2 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Reviews (123)Write a Review
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Show reviews that mention
All reviewshotel indigomodern facilitiescity limitsbad neighborhoodfree breakfastheated poolgarage parkingstate capitollate at nightwalk in showercheck in was easyhotel staffbooked this hotelnight lifeother hotelshotel is greatrental car
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1 - 5 of 116 reviews
Reviewed 3 days ago

Staff was friendly, always greeting. Hallways and room looked neat and clean. Staff at the complimentary breakfast was very lively and making good efforts all food is available and warm. and tables are clean. Security was always there, which was reassuring, considering the Salvation Army...More

Thank andre523
Response from Eric C, General Manager at Holiday Inn Express & Suites Austin Downtown - UniversityResponded yesterday

Thank you for taking the time to complete an online review! We are pleased to hear that you enjoyed your recent stay with us and our staff took excellent care of you. The Austin Police Department is working diligently in controlling the homeless population downtown...More

Hotel's Favourite
Reviewed 4 weeks ago

Our family was in Austin for our nephew's graduation from UT Austin. The location of the hotel was perfect for this event. The area was not crowded and was very close to the college. Easy to get to from I-35 and the airport. The only...More

Thank PineappleKim
Response from Alexandra C, Manager at Holiday Inn Express & Suites Austin Downtown - UniversityResponded 4 weeks ago

Hello PineappleKim, Thank you for the stellar review of our hotel! We are one of the newest hotels in the area, which means our rooms are clean, spacious, and well appointed for business and leisure travelers alike. The location of our hotel is something we...More

Reviewed 6 days ago via mobile

I visited the hotel back in October. Before booking I read the reviews around the neighbourhood so was prepared for the hotel not being in a premier location. On arrival it was clear that the state of the neighbourhood is exaggerated and I was pleasantly...More

Thank Ty00
Response from Alexandra C, Manager at Holiday Inn Express & Suites Austin Downtown - UniversityResponded 4 days ago

Hello Ty00, Thank you so much for the great review!! I am thrilled that we were able to make your stay amazing here at the Holiday Inn Express Austin Downtown University. We have an wonderful staff who makes sure that everyone who comes through our...More

Reviewed 1 week ago via mobile

The room was very clean and the beds were super comfortable. The location is great as it is within walking distance to the entertainment of 6th street. The price I paid for the room was great but then they added $30 to park our car....More

Thank Stanley A
Response from Alexandra C, Manager at Holiday Inn Express & Suites Austin Downtown - UniversityResponded 1 week ago

Stanley A, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am also pleased you found the room and...More

Reviewed 10 December 2017

Having a two-day stay here. Super friendly stuff, free wifi, nice modern facilities especially the pool, and free breakfast. However, my coffee machine was broken. Had to call to replace. Then on day two nobody came to clean my room, had to call guest service...More

Thank Thruth W
Response from Alexandra C, Manager at Holiday Inn Express & Suites Austin Downtown - UniversityResponded 5 weeks ago

Hello Thruth W, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We are...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$127 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$127 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (76)
Room & Suite (44)
Pool & Beach (10)
Dining (6)
Hotel & Grounds (48)
Bathroom (8)
Business Centre & Event Rooms (1)
Questions & Answers
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KatiePul
17 December 2017|
AnswerShow all 3 answers
Response from Thruth W | Reviewed this property |
Yes. It's paid parking.
0
Votes
Pablo B
26 August 2016|
AnswerShow all 4 answers
Response from JCTech012 | Reviewed this property |
I had package delivered to the hotel. I emailed to advise that I was expecting the package. I also arranged with the shipper to send the package so that it arrived while I was there. The hotel was OK with this, and no charge... More
0
Votes
Room Tips
"This is a downtown, city hotel. So expect views accordingly."
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"Book at the Indigo Hotel instead"
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"King rooms are very spacious!"
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"It's interesting to note that the HIE is the bottom 5 floors of the hotel, and Hotel Indigo occupies the..."
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