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All reviewslive musiclarge bathmusic venuehomeless populationred riverthe holiday inn expresshotel is modernwalk in showeraustin downtownpool decksouth sideroom was spaciousstate capitolbooked this hotelwithin walking distancevalet staffstay there again
Stayed at this hotel for 4 nights in April 2017. Had a bad reception experience at the very start of our stay(Very unfriendly and not helpful receptionist)but the rest of the staff were fantastic through out our stay. I addressed the person with a manager...More
We stayed three nights at the Hotel Indigo while visiting family in Austin. The staff was genuine, accommodating and helpful throughout our stay. Truly a welcoming environment. The hotel is modern and very clean - throughout the property. Rooms are large, comfortable and well maintained....More
1 Thank Mark F
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 19 December 2017
Hello Mark F,
Thank you for the great review! I am thrilled that William and John were able to make your stay a great one and create a lasting impression! We all work very hard to make sure our guests leave our hotel already planning...More
A very pleasant 3-day stay in a large, clean and well appointed room. Everyone from the front desk to housekeeping and bar was very friendly and helpful. The only downside is very noisy air conditioning. Be sure to ask for a room on the pool...More
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 5 days ago
Thank you so much for staying with us and for taking the time to leave us your feedback. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your customer service...More
Arriving late on a Friday night, the streets teemed with patrons traipsing from one music venue to another. Bands fueled up and down the stretch toward 6th Street. Had we visited Austin to party, this would have been an even happier welcome.
Unfortunately, we needed...More
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 3 weeks ago
Thank you for staying with us at the Hotel Indigo Austin and taking the time to leave us your feedback. It is great to know that you were able to appreciate the amenities and service from our hotel. We will share your feedback...More
I was amazed at the negative reviews of this place. All of the staff we encountered were friendly professional and extremely helpful.
The hotel itself is modern and well-designed. We had a room with a king size bed which was spacious-had a great desk for...More
1 Thank laughingtraveler
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 4 weeks ago
Thank you for your feedback and for staying with us at the Hotel Indigo! I am glad you gave our hotel a chance to provide you with friendly service. It is great news to read your positive feedback on the comfort of the...More