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Surestay Hotel By Best Western Alice

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1350 S US Highway 281, Alice, TX 78332-5701
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2)
Room & Suite (16)
Dining (5)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 9 hotels in Alice
Location
Cleanliness
Service
Value
At the SureStay Hotel By Best Western Alice in Alice, TX, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Centre with Internet Access
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Secured parking
Wifi
Outdoor pool
Breakfast available
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Room features
Air conditioning
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
46Reviews0Q+A0Room tips
Traveller rating
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  • 10
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  • 6
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Kat S wrote a review 8 Sep
4 contributions
Looks can be deceiving. Staff seemed pleasant at first and the room looked clean. Went out to grab some microwaveable dinners so we could come back and relax. My boyfriend placed his dinner in the microwave and as soon as he turned it on roaches came scattering out. There were two in his dinner! As we packed our stuff to leave he noticed another one in his glass of wine. I took quick pictures and went to the front desk to ask for a refund. Management refused to refund my money and only offered us another room. WHAT?! There was no way I was going to be comfortable in another room here. I'm apparently out $300...for now. I plan to seek counsel. Roaches are a health hazard especially for people with asthma. DEPLORABLE SERVICE!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, Other at Surestay Hotel By Best Western Alice
Responded 1 week ago
Dear G246OGkats, Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evaca wrote a review Apr 2021
1 contribution1 helpful vote
Paid for 2 rooms for 3 days all the times my kids and I went to the pool, water was spilling out from kids playing in the pooland the owner came out and said for us not to make the water spill out and told us to get out of the pool and we also had visitors with us and he told my visitor that he had to leave and move his truck off the property and he was not allowed to be here if he wasnt renting a room. This owner is VERY STRICT!!!! I WOULD NOT RECOMMEND ANYONE TO RENT A ROOM FROM HERE IF U WANT TO SWIM AND HAVE VISITORS and have a good relaxing time. ITS THE WORST HOTEL EXPERIENCE EVER!!!!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Tina M, Other at Surestay Hotel By Best Western Alice
Responded 14 Apr 2021
Dear Valued Guest, Thank you for taking the time to share your concerns, we greatly appreciate your feedback. Please know that providing a great guest experience to all who stay with us is a top priority of ours, I am sorry that we failed to do this during your most recent stay. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to management. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wplsa1 wrote a review Feb 2020
San Antonio, Texas1 contribution
The Patel family who are the owners of Best Western Surestay Hotel in Alice, always takes good care of their guest & we stay there any time we are in the area. This was our 4 time & as always they are there to greet their guest at check, clean rooms & hot breakfast.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AndyP3733, Manager at Surestay Hotel By Best Western Alice
Responded 6 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3616642133. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LoveTravel574957 wrote a review Oct 2019
1 contribution
I have stayed at this location several times since the property first opened. I have been satisfied with the rooms and with their condition every time. My most recent stay had a problem develop with non-stop, slow running, drip from tub faucet. When I informed front desk, Mr. Patel immediately gave me another room so that I did not have to be disturbed while repairs were carried out. His concern for my comfort was appreciated. Rooms were clean and well kept.
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Review collected in partnership with Best Western
Date of stay: October 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AndyP3733, General Manager at Surestay Hotel By Best Western Alice
Responded 11 Oct 2019
Hello Thank You is not enough for your concern. Giving us opportunity to serve you our best service. Thank you once Again Andy Patel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jesfire415 wrote a review Jul 2019
San Antonio, Texas1094 contributions222 helpful votes
Check in was easy. Mr. Patel was courteous and friendly. The room had easy access to the parking lot. The room was clean comfortable and spacious. I didn't try the breakfast weather looked inviting. Good stay in Alice
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AndyP3733, Manager at Surestay Hotel By Best Western Alice
Responded 7 Jul 2019
Thank you so much for your stay we also look for better service to our guest. Thank you andy Patel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Howard A wrote a review May 2019
New Braunfels, Texas125 contributions20 helpful votes
Former BW property that has been maintained very well and is clean and rooms are large with all expected amenities Large TV, comfy Bed, Micro Wave, Fridge with a nice bath area. Nice linens in bath and coffee maker. Price is kind of high for a Sure Stay but fair.
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Review collected in partnership with Best Western
Date of stay: May 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AndyP3733, General Manager at Surestay Hotel By Best Western Alice
Responded 15 May 2019
Thank you for your stay and makes time to review. Thank you Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tiffngreg0715 wrote a review Jul 2018
Aransas Pass, Texas4 contributions
Great hotel! My husband and I went there just to get away for the weekend and it was a great hotel! The staff was friendly, the rooms was clean, the Breakfast was hot and fresh, the beds was VERY comfortable! Will be returning!
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Date of stay: June 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andy P, General Manager at Surestay Hotel By Best Western Alice
Responded 30 Aug 2018
Hello This is manager Thank you for sharing your experience. Hope see you again Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zoila H wrote a review Oct 2017
Mission, United States2 contributions1 helpful vote
Everything about the hotel, staff, parking are great! This is a small town however the people and service of this place is great, I stay at this hotel every time there is an event in the Alice Texas area. everything is so clean and beds are comfortable, they also have a BBQ area for guest.
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Review collected in partnership with Best Western
Date of stay: October 2017
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andy P, General Manager at Surestay Hotel By Best Western Alice
Responded 21 Mar 2018
Hello Thank you for taking the time to share your comments regarding the SureStay hotel by Best Western Alice, TX. we are thrilled to hear you found our hotel to be comfortable for your stay in Alice. we hope to see again during your next time. Thank you Andy Patel, GM SureStay Hotel by Best Western Alice, TX 361 664 2133
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ryan W wrote a review Sep 2017
Kemah, Texas, Usa5 contributions1 helpful vote
The staff was great at check-in. The rooms are not too bad and are pretty clean. The water pressure was low in the shower and the AC did not seem to get very cold but the temperature was not too bad. We stay here quite a bit when we are in Alice. It is an older Hotel but in pretty decent shape. I will definitely stay here again.
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Review collected in partnership with Best Western
Date of stay: September 2017
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andy P, General Manager at Surestay Hotel By Best Western Alice
Responded 21 Mar 2018
Thank you for taking the time to share your review and for your patronage during your recent visit to the SureStay Hotel by Best Western in Alice, TX, I would like to apologize for the experiences you encountered with the shower and AC temperature. This is an uncommon occurrence and will discuss with our chief engineer. We pride ourselves on providing excellent accommodations and many amenities not found in hotels in the area. We hope to see you on your next visit to the Alice, TX area and invite you to contact me directly at (361) 664-2133 and I will handle your reservation personally. Sincerely, Andy Patel, General Manager SureStay Hotel by Best Western Alice, TX
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lori M wrote a review Sep 2017
30 contributions1 helpful vote
The room was clean and we slept well. When we checked in, front desk person did not give us information on WI-FI code or breakfast time. We had to ask. Breakfast was okay. If you wanted a waffle, you had to have it without syrup, and gravy was awful. Had a sausage biscuit, Cheerios, and yogurt. No eggs available.
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Date of stay: September 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andy P, General Manager at Surestay Hotel By Best Western Alice
Responded 21 Mar 2018
Hello Thank you for taking the time to share your comments regarding the SureStay hotel by Best Western Alice, TX. I am sorry to here that from your about breakfast but i will take care of that issue and we hope to see again during your next time. Thank you Andy Patel, GM SureStay Hotel by Best Western Alice, TX 361 664 2133
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$91 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western alice, alice best western
FORMERLY KNOWN AS
Best Western Executive Inn
LOCATION
United StatesTexasAlice
NUMBER OF ROOMS
41
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Frequently Asked Questions about Surestay Hotel By Best Western Alice
Which popular attractions are close to Surestay Hotel By Best Western Alice?
Nearby attractions include Paladium Bowl (3.3 km).
What are some of the property amenities at Surestay Hotel By Best Western Alice?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Surestay Hotel By Best Western Alice?
Guests can enjoy free breakfast during their stay.
Is parking available at Surestay Hotel By Best Western Alice?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Surestay Hotel By Best Western Alice?
Conveniently located restaurants include El Jalisiense, Chente's, and NY Joe's Italian Restaurant.
Are there opportunities to exercise at Surestay Hotel By Best Western Alice?
Yes, guests have access to a pool during their stay.
Is Surestay Hotel By Best Western Alice accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.