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Shangri-La Hotel Kuala Lumpur

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Traveller (4283)
Room & Suite (1366)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(946 reviews)
“lemon garden”(257 reviews)
“arthur's bar”(88 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
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Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Secret Deal: Save 15%
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Reviews (7,679)
Filter reviews
6,595 results
Traveller rating
4,902
1,236
322
78
57
Traveller type
Time of year
LanguageEnglish
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4,902
1,236
322
78
57
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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1 - 5 of 6,595 reviews
Reviewed yesterday

nice room, good service, convenient location although the overall feel and design of the shangrila group of hotels is beginning to feel dated. it feel's like i am in the 90s. Even the ammenities and the upkeep of the hotel need to be refreshed

Thank catman38ph
Hotel's Favourite
Reviewed 14 January 2018 via mobile

Arrived at airport to be greeted by our hotel pick up. Lovely drive in Mercedes E class with Wifi. Arrived at the hotel to a lovely warm welcome to be greeted for our anniversary. Was swiftly taken to our suite and checked in at the...More

2  Thank Asif K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 January 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur during your anniversary celebration and for the fantastic review of your stay experience. I am truly delighted to learn that you had an enjoyable stay in our Horizon Club. We...More

Reviewed yesterday

I arrived on Sunday 4th August 2018 and stayed for one week. Everything about this hotel is perfect and I wouldn't change a thing. Both check-in and check out were hassle-free, the staff are some of the friendliest and the most polite I've encountered. The...More

Thank Martin K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for the lovely review of your stay experience at Shangri-La Hotel, Kuala Lumpur. I am happy to note that our service and facilities have met your expectations and that you had an enjoyable stay with us. We hope to welcome you...More

Reviewed yesterday via mobile

We stayed here during our family Summer Holiday 5 adults and 4 Children Location-fairly central easy access to the monorail (5 min walk) Service- polite and accommodating Rooms- we had 2 horizon interconnecting rooms and 1 suite, they were clean but probably need updating in-the...More

Thank Hyderali D
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for choosing to stay with us and for giving us such a wonderful review on TripAdvisor. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations....More

Reviewed 2 days ago

Second time here with my husband and this time we are back to Shangri-la with our 3 years old daughter. Travelling with young kids means hygiene is the upmost concern. And once we know we need to make a trip to KL, without hesitate we...More

Thank Stephy_Wayne
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for your kind patronage at Shangri-La Hotel, Kuala Lumpur and for taking the time to share this positive review. I am delighted to know that you have an overall enjoyable experience throughout your stay with us and greatly appreciate your kind...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Wheelchair Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$105 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$105 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4283)
Room & Suite (1366)
Dining (495)
Pool & Beach (191)
Amenities (65)
Business Centre & Event Rooms (15)
Family and Play Areas (12)
Questions & Answers
Ask a question
Alya A
5 August 2018|
AnswerShow all 4 answers
Response from SLKL-GM | Property representative |
Dear Alya, thank you for your message. Yes all rooms in our hotel are equipped with a bidet. Thank you.
0
Votes
carlos501b
16 July 2018|
AnswerShow all 9 answers
Response from Barbara F | Reviewed this property |
Hi I have stayed in a Horizon Club Suite and that had a large bathroom with bath, shower,toilet, etc. off the bedroom. then a separate toilet by the office and lounge area.
1
Vote
Simon H
7 July 2018|
AnswerShow all 8 answers
Response from Ted M | Reviewed this property |
No self laundries in all 5* hotels .But You have a sink and can wash anything You want. Iron is there in the room
2
Votes
Room Tips
"get a room with the garden or pool view."
Read review
"Very crowded"
Read review
"Get rooms with access to the Horizon Club Lounge, well worth the extra money."
Read review
"Corner suites are large and sunny"
Read review
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