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Shangri-La Hotel, Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5275)
Room & Suite (1639)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Kuala Lumpur
Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 662 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Room & Suite (1,639)1,639
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / wardrobe
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct and Save

Location

Full view
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
8404Reviews116Q+A100Room tips
Traveller rating
  • 6,206
  • 1,607
  • 420
  • 93
  • 78
Time of year
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Popular mentions
Anastasia (@monk3yseendo) wrote a review 8 Jun
Malaysia1021 contributions9 helpful votes
+1
Who Is Missing Kuey Teow As Much As We Do? First off, this is a review on their food delivery. Not dine-in nor stay. Service: Interestingly, we contacted them via WhatsApp to place an order but was told that 24 hours advance notice was required which is common. When we tried to order for the next day, we were told to place the order through the website. Then comes the interesting part which is if you order on food panda, it arrives within 30 mins - 45 mins. Packing: Arrived in a regular looking brown paper bag with a unique looking plastic container which is the only thing that probably tells them apart from your regular food delivery. Char Kuey Teow (RM22) Taste: The portion was pretty sizeable for the price you pay and sat on top of a banana leaf. The prawns and squids fresh and crunchy and pretty delicious in the Kuey Teow but lacked the wok hei flavour. It would also have been a nice touch if the prawns had been deveined. Last but not least, we loved the fact that it arrived piping hot as though it came straight from the kitchen! Price: Very reasonably priced and a pretty generous portion All in all, it was pretty tasty and definitely value for money. Could have been better, very overall reasonable Our full review is on Instagram (@monk3yseendo)
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Date of stay: May 2021
Service
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1480 contributions136 helpful votes
+1
Hotel's Favourite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
Rooms
Location
Service
4 Helpful votes
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded 27 Oct 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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Priscillayee wrote a review May 2021
Kuala Lumpur, Malaysia245 contributions40 helpful votes
I bought the room night during the flash sales and didn't realized it was during Mother's day weekend. I had a great time relaxing and good time with my son during this 2 days one night stay. Even though we were not able to enjoy the rest of the facilities due to MCO but we did had a relaxing time. We enjoyed the room service breakfast and it was a good experience for me. The food was good.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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danielcd2018 wrote a review May 2021
Sepang, Malaysia27 contributions2 helpful votes
Hello Shangri-La KL, I am pleased to inform you that me and my family were very satisfied with your service and care - been staying here more than 3 times and even bringing my whole family members to experience it. Here to summarize: Room: very clean and comfortable - housekeeping very prompt to respond to anything when needed. Kid's activities: proper and well organized our kids love it - thanks Marsy and team. Food: most of our time were in Club Lounge and the food there is delicious - from breakfast till evening cocktail. Staff: they all always go above and beyond. Pool/Gym: big/spacious, fully equipped, and hygiene. Special thanks to Yune (Zainon) from Horizon Club Lounge, which been very accommodating and much entertained. Thanks Yune you deserve an award :) Not to forget, Pat, Yati, Kristine, Prem, and everyone from Horizon Club Lounge - thank you very much. This hotel strictly complied with the latest C19 SOP thus our family felt very safe and confident. Be sure that we will be back again soon and YES - I highly recommend this hotel for everyone out there. Take care and be safe.
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Date of stay: December 2020
Rooms
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Sleep Quality
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded 11 May 2021
Dear Danielcd2018, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for taking the time to leave us your feedback. We are delighted to hear on your true Shangri-La experience from the start till the end! We're happy to note that you had a wonderful time during you stay, making full use of the services and amenities the Hotel has to offer. Thank you for your lovely praises towards our team members who are the pillars to deliver service from the heart at the highest level. We appreciate your continuous support and patronage to Shangri-La Kuala Lumpur and we are looking forward for your return in the near future. Take care and stay safe. Warm regards, Gonzalo Duarte Silva General Manager
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onglisa13 wrote a review May 2021
Kuala Lumpur, Malaysia101 contributions40 helpful votes
+1
This is my second stay at SLKL and we had a family suite for this round. We checked early at 11am and they got us the room ready but without the kids tent. The reception told us that the tent will be setup at 8pm (which was true enough, they came sharp at 8pm!) Family suite comes with snacks for kids and fruits platter, which they sent it to our room upon check in. The extra rollaway bed which we requested via email had been setup promptly too. Our room is located at the top floor with a magnificent KL Tower view and had no problem waiting for elevator. Since we have 2 kids (8 & 10 years old), we have requested to join their family activities via the email. The person in-charge Ms Marsy had done a very good job here. She sent us registration via email 2 days before our check in, but we only managed to register for the cooking class and as a waiting list for other activities. As in waiting list, meaning we wait for their calls if there are availability, which they did called us 30 minutes before the activities. Overall, we really enjoyed the kids activities and kudos to the team who handled it professionally. We visited the Horizon Club for afternoon/evening tea and breakfast. Probably due to school holiday week, the lounge is. crowded and due to SOP, the food and beverages were only served by their staff. No self service. Though I always appreciate the high level service from Shangri-La, here I would like to highlight for the lounge service. Since it was crowded, it was obvious that there were not enough staff to serve around. My 8yo son and another boy who waited in the line was cut queue by an adult who was behind them because the staff couldn't see them. Kids being kids, were innocent enough to just wait for their turn but sadly, not being noticed. And it's a shame to that man. However this could be prevented if there are more staff around to assist. Overall, we enjoyed our staycation and appreciate the high service level of a 5-star hotel who communicate effectively from the booking, emails and front desk.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded 11 May 2021
Dear Onglisa13, Thank you for choosing Shangri-La Kuala Lumpur for your weekend staycation and we greatly value your patronage with us. We are delighted to hear you are pleased with the Family suite room set up and we are your children manage to participate on the children activities. We thank you for your appreciation towards Marcy and the team in managing Kids activities. We regret to learn the experience your children had at the Horizon Club at the buffet line, rest assured this will be addressed with the team in order to constantly improve our guest experiences. We look forward to welcome you and your family back again soon. Warm regards, Gonzalo Duarte Silva General Manager
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PRICE RANGE
US$99 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
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Frequently Asked Questions about Shangri-La Hotel, Kuala Lumpur
Which popular attractions are close to Shangri-La Hotel, Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), KL Tower Mini Zoo (0.2 km), and Sky Deck KL Tower (0.3 km).
What are some of the property amenities at Shangri-La Hotel, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel, Kuala Lumpur?
Conveniently located restaurants include Beta KL, Zenzero Restaurant & Wine Bar, and Healy Mac's.
Are there opportunities to exercise at Shangri-La Hotel, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Hotel, Kuala Lumpur have an airport shuttle?
Yes, Shangri-La Hotel, Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.