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Shangri-La Hotel Kuala Lumpur

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Traveller (4110)
Room & Suite (1323)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(956 reviews)
“lemon garden”(260 reviews)
“arthur's bar”(87 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Secret Deal: Save 15%
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Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Secret Deal: Save 15%
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Reviews (7,580)
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6,520 results
Traveller rating
4,847
1,222
318
78
55
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Time of year
LanguageEnglish
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4,847
1,222
318
78
55
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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1 - 5 of 6,520 reviews
Reviewed yesterday

Good location. Excellent front desk and banquet staff. Food was good. A big thank you for sales manager, helpful and friendly attitude. Guest room with good lighting and comfy bed, really enjoy my stay at Shang KL.

Thank CWong73
Hotel's Favourite
Reviewed 14 January 2018 via mobile

Arrived at airport to be greeted by our hotel pick up. Lovely drive in Mercedes E class with Wifi. Arrived at the hotel to a lovely warm welcome to be greeted for our anniversary. Was swiftly taken to our suite and checked in at the...More

1  Thank Asif K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 January 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur during your anniversary celebration and for the fantastic review of your stay experience. I am truly delighted to learn that you had an enjoyable stay in our Horizon Club. We...More

Reviewed 5 days ago

Everything about the hotel is top-notch. We stayed here twice in a three week period. Everybody really goes out of their way to make you feel welcome. We especially appreciated the Horizon Club. Quick and free access to very good food and drink throughout the...More

Thank AndyFromAustin
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 5 days ago

Dear Guest, Thank you for choosing to stay with us and for giving us such a wonderful review on TripAdvisor. We are delighted to know that every aspect of your stay was well managed and that our Horizon Club facilities and services lived up to...More

Reviewed 6 days ago

excellent property, excellent staff and hospitality. you name the thing you had it. everything upto mark. good location . klcc and kl tower 5-10 mins walk. lots of variety for veg food in breakfast never seen anywhere in the world.staff is too courtious.More

Thank ashishgoelin
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 4 days ago

Dear Guest, Thank you for choosing to stay with us and for giving us such a wonderful review on TripAdvisor. We are delighted to know that every aspect of your stay was well managed and that our facilities and services lived up to your expectations....More

Reviewed 1 week ago via mobile

We stay at Horizon Club 21st Floor of Shangri-La Hotel. The room adequate for family of 3. Coffee maker is provided and the room is equiped by "handy", a handheld travel budy providing free internet and useful information for travelers which you. can bring anywhere....More

2  Thank HSimanjuntak
Response from SLKL-GM, Manager at Shangri-La Hotel Kuala LumpurResponded 6 days ago

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur and for the fantastic review of your stay experience. We are truly delighted to learn that you had an overall enjoyable stay at our Horizon Club and we certainly look...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$114 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$114 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4110)
Room & Suite (1323)
Dining (486)
Pool & Beach (189)
Amenities (65)
Business Centre & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
tickledpig
20 April 2018|
AnswerShow all 9 answers
Response from Linda C | Reviewed this property |
We was there in March and April and we only saw a couple of very well behaved children but I think the staff would address the situation if there was a problem. I would not let this put you off the lounge is great, what we... More
1
Vote
ali j
1 March 2018|
AnswerShow all 5 answers
Response from Thompson M | Reviewed this property |
Contact them i am sure they would yes there level of customer service was awesome
0
Votes
Watee T
27 February 2018|
Answer
Response from Olive M | Reviewed this property |
I think you need to go to Shangri-La website.
0
Votes
Room Tips
"Try to book a room with a view of the KL Tower , also upgrade to the Horizon Club its well worth it."
Read review
"As high as possible."
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"Gym is actually open 24/7,"
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"Go for a Horizon Club Room"
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