My first time experience at MO will definitely not be my last. Great location, great people, great hotel!! I love it & will definitely will be back. All the staff were so friendly & they made me feel so welcome
You will not get more central location for hotel as Mandarin Oriental. Being next to Pavilion and near to Petronas Twin Towers and other hotels, spoilt for choice for shopping and eating. Breakfast buffet and the Chinese restaurant were very good. The chocolates at the front desk were a nice touch. Overall, consistent service across all aspects of interactions. My room faced the petronas twin towers which gave me nice view day and night. Jacuzzi at the wellness center was a nice touch. I was in KL for 2D1N so that was the best location for me to maximize my stay experience. Will definitely stay here again.
Amazing experience overall all .. great location accessible to near mall and gardens .. very friendly and helpful staff .. its really a luxurious hotel and would like to try other branches that they have across the globe .. we enjoyed everything that it had to offer
Stayed here for 7 days and again another 3 days the next weekend. Was alone with my 6 month old, and all of the hotel staff went out of their way to accommodate us. As I was alone with a small baby, they allowed me to take my included in room breakfast buffet, in my room. That was customer service at its best. I also had things delivered to the hotel frequently and although the new SOP meant that customers need to go collect the item at the concierge themselves, again, because I was alone with a small baby, they had everything sent up to me everytime. Special shout out to Concierge, Salleh, for assisting me every step of the way. Room is comfortable as usual. I will never tire of the comfort of MO's bed and ambience. Although, I wish they'd bring back the small bottles of toiletries. It's a bit difficult to get your soap and shampoo from the shower area, if you intend to have a bath at the tub. Swimming pool is great, I would rate it as the best pool in all of KL hotels due to its size and water temperature. The service at Aqua is also very good and food was delicious and delivered quickly. MO will always be my number 1 choice of hotel in KL.…
Good location near twins tower, friendly staff, clean rooms, delicious foods , breakfast so many varieties, nice spa and pool,near the surface mall.,they gave us late checkout, concierge help us always
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