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No. 1, Jalan Nagasari off Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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Traveller (1704)
Room & Suite (1141)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from PARKROYAL Serviced Suites Kuala Lumpur
Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#59 of 737 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay
Hotel links
Special Offer:Enjoy Up to 25% Savings on Your Dream Getaways

Location

Full view
100Great for walkers
Grade: 100 out of 100
451Restaurantswithin 0.5 km
43Attractionswithin 0.5 km
2587Reviews131Q+A100Room tips
Traveller rating
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  • 63
  • 58
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Popular mentions
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Most Recent
Neil C wrote a review 12 Aug
Northwich, United Kingdom202 contributions60 helpful votes
+1
What a let down, I very very rarely give places a 2, but this was the pits. 1 - The area - The street is run down and our view was over some dilapidated houses and a hotel that had shut down! 2 - The room - The room was a suite with 2 bedrooms, it had all seen better days, it was dusty and in some areas falling apart. The curtains came off the rails, the toilet cistern was broke and the room dated. 3 - Noise - The below street is extremely busy with traffic (horns) and bars and clubs. We had music blaring in the room from the street at 3.45 am, even ear plugs didn’t help. Avoid at all costs
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GangSukaTravelMY wrote a review Feb 2022
Kuala Lumpur, Malaysia429 contributions76 helpful votes
Hotel's Favourite
One of the place you may consider to have a short or weekend staycation. Our kids love their skypool at Level 31. Though the swimming pool not that big but they have two small pool with jacuzzi function. We stay at One bedroom premier suite which is quite big, spacious for our small family come with living room and kitchenette. Overall we had a good weekend staycation m.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: parking foc for inhouse guest
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 8 Feb 2022
Dear gangsukatravel, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Masyusharah Y wrote a review 10 Aug
1 contribution
The bedlinen feels dirty. Bidet not working. Towels which is basic needs to be asked. Charging ports are all not convenient. Lobby and lift area are super hot. No air con. The only good thing is the location. Other than that. Will not recommend anyone to stay this hotel
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 1 week ago
Dear Masyusharah Y, Thank you for taking the time to share your recent experience, and, we while note that your stay on this occasion seems to have fallen short of expectations, We do note the area of attention as highlighted for further improvement. Sincerely, Bernard Sebastian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wennitiong wrote a review 4 Aug
Kuching, Malaysia144 contributions60 helpful votes
Room is spacious and clean. Though breakfast has not much choice, it is decent and acceptable for quick breakfast to start the day. They do have a Starbuck coffee maker dispenser, starts from RM7 per cup. Location is really good, and it is within walking distance to Pavilion. Staff at counter is nice. Well done.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 1 week ago
Dear wennitiong, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahmed Zameer wrote a review 3 Aug
Subang Jaya, Malaysia8 contributions10 helpful votes
We stay for one night from 1st August to 2nd August. Ms Cindy was very efficient and made our check in very quick so we could enter our rooms soon as we were all tired. Rooms were quite spacious and clean also a tv with many international channels.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 1 week ago
Dear Ahmed Z, Thank you for the wonderful review and for highlighting the excellent service provide by the team, especially our Guest Service, Cindy Yoong. We do look forward to welcoming you back very soon. Sincerely Bernard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lcc011234 wrote a review 2 Aug
New Zealand79 contributions56 helpful votes
The room was spacious and comfortable, all good. However, there are lots of mosquitos around, the laundry room, the lobby and at the driveway. The sales department was very mixed up, the rates for members were higher than for the public, rates quoted were not communicated to counter staff at checkout. The establishment seems to have 2 addresses, food delivery and taxi booking often turn up at the rear of the building.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adham Yoonus wrote a review Jul 2022
Hulhumale1 contribution
The hotel has potential to be a good place but the elevators needs to be maintained. The skypool has heated jacuzzi that don't work and the steam rooms are broken. The staffs were very frieny and provided a good service.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 2 weeks ago
Dear Kingxirerox, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard Sebastian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pier3762015 wrote a review Jul 2022
Singapore, Singapore26 contributions2 helpful votes
Staff: Swift respond from the front desk during the check-in. Appreciate the great hospitality given by the team once again during my stay. Room: The decor is still a little dated, but very clean and well maintained. Location: Short walking distance to Changkat (clubbing street), Jalan Alor (food street) and Pavilion Shopping mall.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 4 weeks ago
Dear pier3762015, Thank you for the review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveller wrote a review Jul 2022
1 contribution
Overall the service was pretty bad, almost non existent. Check-in: As we were driving from SG 5hr journey I requested early check in and told them the time we were reaching at 8am. But no room available until 1pm+. Told the receptionist that it is my husband birthday today and that I did write in to Agoda about it and asked her if she could arrange a cake for him I don’t mind paying. She simply said they didn’t receive any notification from agoda and nothing they can do. Lol they didn’t even wish him? Wow, service level was 1/10. And there was just two of them at 9am we registered they said come around 1 for room. When we came back they forgot we registered and told us to register again. Then said still no room if we want it’s a separate twin bedder on 2nd floor. We just took it out of exhaustion. And yes no birthday amenities - bring your own cake next time! Room: This was clean and decent. Others: The room next door was having some party and the walls are not soundproof throughout the night could hear their screams of laughter and shouts. Called front desk to please ask them to lower their volume as I couldn’t sleep and need to drive back in the morning 5hr journey. But this continued throughout. General: honestly they ruined the birthday experience, not sure how they are related to Pan Pac group when the service there is a whole lot better. Anyway, there are better hotels with better service for this price in KL, don’t waste your time here. Will not come again.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 4 weeks ago
Dear SGTraveller_94, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard Sebastian
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tar wrote a review Jul 2022
Tokyo, Japan10 contributions21 helpful votes
Great, comfortable and relaxing stay for a reasonable price. Definitely will come back. I was so exhausted by a flight delay and arrived here at Park Royal Service Suites at around 2am, but the receptionist’s warm welcome eased me so much. Also you have a great access to Bukit Bintang area, so what can you expect more?
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 5 Jul 2022
Dear onesmallerglobe, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$54 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parkroyal serviced suites kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
287
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Frequently Asked Questions about PARKROYAL Serviced Suites Kuala Lumpur
Which popular attractions are close to PARKROYAL Serviced Suites Kuala Lumpur?
Nearby attractions include BB Park Bukit Bintang (0.5 km), Jalan Alor (0.4 km), and Flight Experience Kuala Lumpur (0.4 km).
What are some of the property amenities at PARKROYAL Serviced Suites Kuala Lumpur?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at PARKROYAL Serviced Suites Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at PARKROYAL Serviced Suites Kuala Lumpur?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, free parking is available to guests.
What are some restaurants close to PARKROYAL Serviced Suites Kuala Lumpur?
Conveniently located restaurants include The Whisky Bar, el iberico, and Nipah.
Are there opportunities to exercise at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does PARKROYAL Serviced Suites Kuala Lumpur have an airport shuttle?
Yes, PARKROYAL Serviced Suites Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does PARKROYAL Serviced Suites Kuala Lumpur have airport transportation?
Yes, PARKROYAL Serviced Suites Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.