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Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

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170 Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
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Traveller (490)
Room & Suite (114)
Dining (79)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#18 of 662 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree features 325 spaciously appointed rooms and suites, and three specialty outlets. An elegant pillar-less ballroom and six multi-event spaces all with natural daylight are available. With direct connection to Pavilion Kuala Lumpur, guests are able to enjoy premier luxury retail temptations and entertainment.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Evening entertainment
Babysitting
Valet parking
Paid public parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Outdoor dining area
Walking tours
Children's television networks
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
24-hour security
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Flatscreen TV
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Indonesian, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
363Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
579Reviews16Q+A12Room tips
Traveller rating
  • 374
  • 130
  • 52
  • 10
  • 13
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Popular mentions
Suzane K wrote a review 1 Jun
4 contributions1 helpful vote
Pavilion Hotel Super location connecting to pavilion mall. The food superb! So delicious . The room cleanliness spacious and nice! The tub my kids most like. Good service from all the staff from lobby to room service. Also not forget to mention, thank you Mr Suria at the reception for your kindness service... 💕
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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S_S LOL wrote a review May 2021
Kuala Lumpur, Malaysia12 contributions1 helpful vote
Stayed here for 3 nights as staycation in early May 2021. Warm welcome at the reception and staff are very friendly and attentive. Checked into Courtyard Oasis room which was nicely decorated, spacious yet comfy. Housekeeping staff did a wonderful job especially the turn down service. Tried the Chinese restaurant - Jade Pavilion which was great and the staff were excellent and very nice food. Had breakfast at the Courtyard and staff are friendly and great selection of food. We went to Vertigo for a drink before heading for our late dinner outside just before the MCO 3.0! The view is amazing, the drinks are exceptional but foremost the staff are extremely friendly and attentive. The concierge team was excellent, courteous yet thoughtful and they did a great job in maintaining the SOP which was very important, made me feel safe throughout my stay. Helped me for a smooth check-out, kudos to the team. A few staff to mention, as they excelled: - Lee See & Ibrahim - Vertigo (great engagement especially Ibrahim showed us the new spot of the venue which will be amazing) - Munie - Courtyard (friendly, attentive and great attitude) Below were experiences before this staycation: Bake by Banyan Tree - best French pastry/cakes in town Ebisu - excellent service staff and the Japanese Wagyu A5 Tenderloin - must try
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Date of stay: April 2021Trip type: Travelled with friends
Room Tip: Must get parking instructions from the hotel
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1 Helpful vote
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David Brown wrote a review May 2021
1 contribution
I had booked an Urban Suite King for a short get away and it wasn't worth the money. All these suites are over looking the outside restaurant and it seems they really like the bass at a high level, so much so you couldn't watch tv in the room between 6:30 - 10:00pm. I did complain about the noise (bass level) but was told they were sorry but it would end soon - soon being 2 1/2 hours later - the following night it was even louder!!!! Design of these suites are very odd - Shower has no where to hang a towel and the door leaked, the bath had a shower head that sprayed water out of the back so if you were not careful you may get burnt. If you used the toilet in the night the light would illuminate through a big window into the bedroom - no way to stop this. Cups and wine glasses in room were dirty and needed a lot of cleaning before use. On a plus side the staff in general were great and the buffet breakfast was ok, my advise is to NOT book an Urban Suite King if you are wanting a quiet break - possibly even try a different Hotel.
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Date of stay: April 2021
Value
Location
Service
Room Tip: All Urban Suite King rooms overlook the main outside dinning space and are very noisy in the...
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Response from Anders Dimblad, General Manager at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Responded 5 May 2021
Dear David Brown, Thank you for your review following your recent staycation at Pavilion Hotel Kuala Lumpur. We value your feedback and regret that your stay was not as memorable as you had anticipated due to the noise disturbance and the shower leakage. We constantly ensure that reoccurrences of such scenarios do not happen and areas that need reworking are fixed as soon as possible. Once again, our sincere apologies David Brown, the experience of this particular visit may have hesitated you from returning to our hotel however we sincerely hope for an opportunity to welcome you back in the future which we will try our utmost to make your visit a memorable one. Best Regards, Anders General Manager
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KennyNg77 wrote a review Apr 2021
Petaling Jaya, Malaysia7 contributions4 helpful votes
Superb location, you can access to Pavilion mall from the hotel, surrounded by shopping heaven malls & retails. Hotel room is clean & comfort, staffs are very friendly & helpful. Due to the pandemic, the promo price now is worth to give it a try for staycation.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Anders Dimblad, General Manager at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Responded 5 May 2021
Dear KennyNg77, Thank you for sharing your overall positive experience during your visit to Pavilion Hotel Kuala Lumpur. We are pleased to know that our ideal location, facilities, friendly associates as well as the inspired accommodations enhanced your time with us and we look forward to welcome you back to our hotel for another amazing experience. Best Regards, Anders General Manager
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David Cho wrote a review Apr 2021
2 contributions
Went to Jade restaurant for dinner. Great food and environment. Excellent service provided by the staff members. It was wonderful experience, expecially service provided by Chef vicky. Would definetly visit there again
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Date of stay: March 2021
Value
Rooms
Service
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Response from Anders Dimblad, General Manager at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Responded 21 Apr 2021
Dear David Cho, Thank you very much for outlining your experiences during your recent visit to Jade Pavilion at Pavilion Hotel Kuala Lumpur. We are elated to read all your positive comments specifically on the wonderful hospitality provided by Chef Vicky during your dinner. We are very lucky to have him in our team and we will certainly relay your appreciation to him and the rest of his team. Thank you again for your recommendation David Cho, and we hope we have the pleasure to welcome you back again to our hotel in the near future. Best Regards, Anders General Manager
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PRICE RANGE
US$91 - US$162 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
325
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Frequently Asked Questions about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Which popular attractions are close to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Nearby attractions include Museum of Illusions (0.3 km), Pavilion KL (0.1 km), and Flight Experience Kuala Lumpur (0.3 km).
What are some of the property amenities at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Conveniently located restaurants include Quivo Pavilion, Horizon Grill, and Prego.
Are there opportunities to exercise at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Pavilion Hotel Kuala Lumpur Managed by Banyan Tree have an airport shuttle?
Yes, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
Yes, dry cleaning and laundry service are offered to guests.
Does Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.