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121 Jalan Ampang, Kuala Lumpur 50450 Malaysia
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US$192
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Traveller (1238)
Room & Suite (391)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Hotels Kuala Lumpur
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 745 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
From a humble mining town to the capital of Malaysia, Kuala Lumpur is the gold standard of going further. Get to know the Golden Triangle, the Kuala Lumpur City Center (KLCC) and the shopping triple threat posed by Bukit Bintang, Pavilion and The Row. Stroll KLCC Park and the Perdana Botanical Gardens or visit Chinatown and the Batu Caves, both a short drive away. The Petronas Twin Towers are within walking distance of W Kuala Lumpur. Bold and a little brash, our 5-star hotel blends the new with the old at Away® Spa, where expert massages meet ambient chants. Hustle for that muscle at FIT® and kick back with a cocktail at WET®, our outdoor pool facing the Petronas Twin Towers and city center. Fuel up at our on-site restaurants and host grand events worthy of our 700-person Great Room. Settle into your guest room and make use of a signature W bed, pillow menu and W MixBar. All hotel rooms include Bluetooth soundbars, colorful wall art, and free Wi-Fi. Raise the bar at W Kuala Lumpur, then jump over it.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, French, Chinese, German and 1 more
Hotel links
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472Reviews15Q+A53Room tips
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Most Recent
Aisyah A wrote a review Sep 2022
1 contribution
My family of 4 had such a wonderful stay. We stayed for 6 days and large room with big bright windows and wonderful city views. Their service is impeccable and the staff were friendly and helpful. They reached out the moment I made the reservation to help with accommodations and arranged our airport transfer. I was able to conveniently message them directly for reservations for their restaurant and massage. The hotel location is perfect and near prominent shopping malls to shop and eat. The rooms and facilities are very well kept. We would love to stay again!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bobbyglobetrotter wrote a review Aug 2022
Singapore, Singapore79 contributions47 helpful votes
+1
Hotel's Favourite
From the arrival to departure, it is just awesome! Upon arrival, we have the bell team who greeted us (didn’t manage to get his name) at level 1 entrance. He offered luggage assistance which we politely decline as we only have 2 hand carry luggage and a paper bag😅 Fizam from welcome team assisted us with our check in. Room wasn’t ready when we arrive at 12.30pm hotel high is normal as check in time is at 3pm however Fizam keep us informed that the room is in cleaning process and will be ready by 1.30pm. He served us welcome drinks while waiting for the check in process to complete. Upon arriving at our room, it was well decorated by the team I am indeed WOW by their effort. The room given to us was spacious and I strongly recommend their spectacular room which is facing the iconic twin tower. We have tried several restaurants during our stay here and their service and taste of food are just fantastic! The team have represent the hotel well as a 5 star luxury. Overall we have enjoyed our stay here and definitely will be back again. Thank you Sean and team for the hospitality!
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Spectacular room is fabulous
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 23 Aug 2022
Hello Leobobbytravel, I’m delighted to hear that you’ve enjoyed your experience and stay at W! We’re so glad to know that we were able to provide you a comfortable and pleasant stay at W KL. It is very kind of you to compliment our Talents from Wheels and Welcome who’ve brightened up your experience and stay at W. We’ll be sure to pass along your compliments to them, you’ve definitely made their day! We can’t wait to welcome you back to W Kuala Lumpur in the future. We’ll be waiting. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay fab! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nico L wrote a review Sep 2022
3 contributions
Hi Team W, Met one of your rooms director , Ms Elise (not sure if the title is right but definetely she is managing the rooms). Anyway, my wife and I would like to explicitly say thanks for her impeccable service and attitude. I do not often write reviews but definetely she has demonstrated really good hospitality. I have stayed in many W properties worldwide and this is one of the best, because you have such employees like her. Kudos to the team and please keep up the immaculate service standards. Thanks Nico
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 1 week ago
Hello T7742JMnicol, It is very kind of you to compliment Elise who elevated your experience and stay at W. I’m so glad to know that she was able to provide you pleasant hospitable service for you and your wife at W KL. I’ll be sure to pass along your compliments to Elise, you’ve definitely made her day! We can’t wait to welcome you back to W Kuala Lumpur in the future. We’ll be waiting. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay fab! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J West wrote a review Sep 2022
4 contributions3 helpful votes
Met by the superstar that is Franky O Madalag after a hard day at the office. The guy is a superstar. Fantastic venue, sublime views but this guy makes it.. thank you Franky! Diligent, accommodating, funny but very professional host. Thank you again, Sir
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 1 week ago
Hello Jwest74, It is very kind of you to compliment Franky who brightened up your experience and stay at W. I’m so glad to know that he was able to provide you a comfortable and pleasant stay at W KL. I’ll be sure to pass along your compliments to Franky you’ve definitely made his day! We can’t wait to welcome you back to W Kuala Lumpur in the future. We’ll be waiting. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay fab! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ivy Jonson wrote a review Sep 2022
Singapore3 contributions
checking in was super slow, as a tired traveller you want just to get your keys and lay in bed. There is only 1 guy juggling 2 counters. it took us a while to get the keys to our room. the room is clean and very luxurious with a great view of Petronas. the nasi lemak meal we ordered from room service with a big prawn is really good. we went up to the bar and the staff are like pretending to be blind whenever we try to call their attention to order, there are lots of noisy chinese tourist taking a picture of the petronas towers from the pool that is so close to us. our romantic dinner become somewhat not so nice because all I hear are those people yapping. the shisha bar also run out of shisha which is a bomb. food is alright.
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Date of stay: September 2022
Value
Location
Service
Room Tip: get the room with the petronas view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 1 week ago
Hello Ivyjonson, Thank you for choosing our hotel for your stay and for taking the time to review our hotel. I sincerely apologise for the disappointment caused and we have highlighted your feedback regarding our check in process and service at WETDeck to our team to further better ourselves. Please rest assured these points will be shared with our team so that we can create a better experience for you next time. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay fab! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew G wrote a review Sep 2022
Nairobi80 contributions64 helpful votes
Modern is the first thing that comes to mind when thinking of this splendid centrally located hotel. Extremely helpful staff, probably the best I have ever met. Great food and also a wonderful pool bar. Must visit again
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 3 weeks ago
Hello Andrew G, Thank you so much for your kind words and also for choosing our hotel for your stay! We’re so glad to know you had a great experience with us and happy to know that you enjoyed our hospitality. Furthermore, we’re also thrilled to hear you enjoyed your time at WETDeck, along with our food and service. I’ll be sure to pass along your compliments to our team, you’ve definitely made their day! Once again, thank you for your review on TripAdvisor and I’m happy to know that we may welcome you again at W Kuala Lumpur for your return stay. We’ll be here when you’re ready to come back. If I may be of further assistance, please do contact me via Volker.burth@whotels.com. Have a fab week! Stay Stylish, Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gaurav s wrote a review Sep 2022
Singapore, Singapore57 contributions67 helpful votes
In general was a great W experience, the staff are nice , rooms are great, was given a suite upgrade and the room was fab. In room dining is still very good. Woo bar was closed but the wet deck bar has reduced standards. Cocktails/food was very much below W standards. Most shocking was the drop in breakfast standards. I mainly chose W as their breakfast used to be the best in town pre Covid. This was my first visit to KL post covid and breakfast was terrible. It’s gone entirely malay cuisine and the even the basics like croissant and Danish were way below standards and hard. Most of the dishes are cold, even the eggs arrived cold. I don’t like malay cuisine and had to go out for breakfast.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 3 weeks ago
Hello gauravs3708, Thank you for choosing our hotel for your stay and for taking the time to review our hotel. I sincerely apologise for the disappointment caused and we have highlighted your feedback regarding our breakfast selections to our team to further better ourselves and improve. Please rest assured these points will be shared with our team so that we can create a better experience for you next time. Once again, thank you for your review on TripAdvisor and we hope to have you back again at W Kuala Lumpur. We’ll be here when you’re ready to come back. If I may be of further assistance, please do contact me via volker.burth@whotels.com. Have an amazing week and take care! Stay Stylish, Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CGY75 wrote a review Aug 2022
Singapore, Singapore25 contributions
From the arrival to departure, it was astounding! Upon arrival, we have the bell team who greeted us (didn’t manage to get his name) at level 1 entrance. He offered luggage assistance which we politely decline as we only have 2 hand carry luggage and a paper bag😅 Upon arriving at Level 8 (Check-in area), Fizam from welcome team assisted us with our check in. Room wasn’t ready when we arrive at 12.30pm hotel high is normal as check in time is at 3pm however Fizam keep us informed that the room is in cleaning process and will be ready by 1.30pm. He served us welcome drinks while waiting for the check in process to complete. We have tried several restaurants during our stay here and their service and taste of food are just fantastic! The team have represent the hotel well as a 5 star luxury. Overall we have enjoyed our stay here and definitely will be back again. Thank you Sean and team for the hospitality!
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 23 Aug 2022
Hello Chiew05, I’m delighted to hear that you’ve enjoyed your experience at W KL! We’re so glad to know that you’ve enjoyed our restaurants as well as the service in our hotel. Moreover, It is very kind of you to compliment our Talents from Wheels and Welcome who’ve provided a very hospitable journey for you at W. We’ll be sure to pass along your compliments to them, you’ve definitely made their day! We can’t wait to welcome you back to W Kuala Lumpur in the future. We’ll be waiting. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay stylish! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mamazees wrote a review Aug 2022
Venice, Italy7 contributions4 helpful votes
W hotels never fails to deliver. The room is spacious, clean and nicely decorated. The view facing KLCC was awesome. The breakfast buffet has many varieties and of great quality food and drinks. The front desk manager Sean Lim and staff were courteous and very accommodating . Overall an excellent stay and looking forward to visit again at W Hotel Kuala Lumpur. Azhar, Zuraini and Adam
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Reserve early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 12 Aug 2022
Hello Azhar, Zuraini, and Adam, Thank you for choosing our hotel for your stay and for taking the time to leave a sweet and kind review for our hotel. I am thrilled to know you guys had a great experience with us and happy to know that you like our rooms and food offerings. It is very kind of you to compliment our Welcome Talent, Sean, who took great care of you. We’ll be sure to pass along your compliments to him, it will definitely brighten up his day! I Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay stylish! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raghunath V wrote a review Aug 2022
Singapore, Singapore52 contributions22 helpful votes
+1
Don't know where to start. From The check-in to Check Out it was an awesome experience. The rooms are excellent, View from Room was worth the money, the pool bar the place to in KL, Food was good, staff were friendly, Breakfast was nice. Overall nice experience. I will go back again; this has now become a DeFacto hotel in KL.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Views Facing the Twin Tower
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from W Kuala Lumpur, General Manager at W Hotels Kuala Lumpur
Responded 12 Aug 2022
Hello RaghunathV11, Thank you for your lovely review on TripAdvisor. We’re so glad to know that we were able to provide you a comfortable and pleasant stay at W KL. I’m thrilled to hear that you’ve enjoyed our WETDeck and our W service! We can’t wait to welcome you back to W Kuala Lumpur in the future. We’ll definitely be waiting. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via volker.burth@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Stay fab! Volker Burth General Manager W Kuala Lumpur
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$195 - US$257 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
150
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Frequently Asked Questions about W Hotels Kuala Lumpur
Which popular attractions are close to W Hotels Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.3 km), Breakout Real Escape Game (0.4 km), and Petrosains Science Discovery Centre (0.3 km).
What are some of the property amenities at W Hotels Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at W Hotels Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Hotels Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Hotels Kuala Lumpur?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to W Hotels Kuala Lumpur?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Flock, W Kuala Lumpur, and Nadodi KL.
Are there opportunities to exercise at W Hotels Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does W Hotels Kuala Lumpur have airport transportation?
Yes, W Hotels Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Hotels Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does W Hotels Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.